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based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I don't know exactly how the technicians are employed, whether they are contractors, etc... But the quality of the technicians seems to be lower than it was when I first started using you (years ago!) Caesar, who came out yesterday, was truly terrible...rude, didn't get the carpets clean, overtalked me, charged me for work he did not do, didn't put down the protective sealant spray in the room I asked for. I thought the amount he quoted me at the end was wrong and asked for an invoice. His response was that it would just be emailed. Sure enough, when I got the email, he put a $25 extra charge for a "walk in closet" that he didn't do.
The service was great Kenneth Green was soo very nice and very professional
The costumer service for clients who are not pleased with service that has been completed is severely lacking. One gentleman on the phone told me your company needs to treat all customers equally. I called the day I had my carpets and kitchen tile floors cleaned with concerns (2/19). I had to wait 5 days until someone could come to investigate. The servicemen came on 2/25 (they were smokers even though I had requested no smokers) and were unable to solve the issue with the kitchen tile. They assured me I would hear from someone who will investigate further. I'm just not so sure how long I am going to have to wait for that phone call.
Ricardo did an excellent job. He was professional and took the time to explain the process and answer any questions. Would definitely use and recommend Zerorez again.
No harsh chemicals
Service overall was good.
Great service. Daniel the technician was wonderful. He was informative and professional.
Oriental area rug was cleaned to perfection!
The technician told me my carpet would dry in about 4 hours. He finished at 2 pm, and at 10 pm (8 hours later) it was still felt quite damp and we had to be careful walking from carpet to wood floor.
Also, I felt really pressured into getting the protective spray finish, which I went ahead and did. This resulted in doubling the cost of my carpet cleaning. If the protective coating is so important, it should be incorporated into the cost of the carpet cleaning rather than an optional add-on.
The techs were curteous and explain all that they would do. Products leave the carpets clean and no odor.
My family and I are very sensitive to scents and the chemicals related to them. We did not have any asthma or allergy flare ups as a result of our cleaning. We have had increased respiratory health as a result.
Thought the carpets would look A LOT cleaner, love the fact you dont use chemicals but thought I would see better results.
Non chemical product that removed all stains on carpet. Great service.
Technicians are always very courteous. The process is effective and the self contained trucks are protecting our environment by not dumping polluted water to the sewer.
The rep was great, explained everything and was fast and accurate.
On time, Friendly staff, and get the carpets as clean as possible. This is the second time I've Zerorez I have been completely satisfied both times.
Like that the product works so well.
*Appointments are convenient
* carpet is cleaned quickly
* carpet is super clean
Very happy with quality and service.
Very professional. My carpets look wonderful! !
The technician did a very good job. He was very nice, informative, and friendly. I will definitely use you again and would ask for same technician!
They work!
The two techs did a great job, didn't rush it, and got all very clean.
Follow up better. We had a crew in for a simple spot redo. They completed their work, went out to the van to "get paper work" but left without returning with said "paper work". So we have no evidence that they were here other than the corrected missed spots. We also had the remind them that they had not raked out the fringe on a carpet they had dragged their equipment over.
Good service , good polite employee
AJ was very professional and courteous, but wasn't able to get out some pet stains in our office after paying extra for the pet enzyme remover. Also, I think I was supposed to get a $50 restaurant gift card and free tile cleaning that didnt happen.
How clean my carpet was after the tech left.
Courtesy service and clear explanation of services and costs.
I love how my carpet looks and feel! I love the specials too!
The service men were courteous, knowledgeable and answered my questions promotly.