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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome tech who came to clean our carpets. He was communicative, friendly, professional, thorough and fast. I was very impressed. He didn’t give me his name, but I was very satisfied with the whole experience. I have used Zerorez for years and have never been disappointed with their service.
Good service. Professional job.
Use a fragrance because I didn't care for the after smell.
Guarantee the customer is satisfied
The tech was workmanlike and amiable. We have used Zerorez for about 20 years annually. As costs have risen. Zerorez has added a charge for a oversize living room which I object to.
ZEROREZ is the only carpet cleaner we will use.
We gave them a challenge. We sent our recliner sofa out for repair. Under the sofa was grease and oil marks. ZEROREZ was able to get out these stains and marks.
We do have them treat the carpets with the protectant after every cleaning.
After every cleaning the carpets look like they did the first day we installed them.
The technicians they send out are professional and take care when doing the work.
The gentleman who came and did the work was a true professional
He explained everything to me and completed the job in a very timely manner
He also told me how to make sure and clean up spills and such
I will have you guys come back again and do the job again
Totally will recommend your service to others
I don’t feel my carpet was cleaned at all, the guys equipment wasn’t working properly. Also, his jeans in the back by his rear were very ripped and I could see his bright blue underwear the whole time. I sent in pictures of how my carpet looks after it was supposedly cleaned and I was told it’s wear and tear of my carpet and it can’t be cleaned. I’ve had my carpets cleaned before and they came out looking great. I used this company because of the no smell but wish I hadn’t!!!!
Nice person. The carpets were okay. I expected better.
William was awesome. Quick and very knowledgeable.
Great service and price
Tech was great
I’m very pleased with the results of our carpet, rug and upholstery cleaning!
both a good product and knowledgeable tech and courteous
First of all, A service fee (really) . Overpriced to do a sectional , Then another charge for deep cleaning. That regular cleaning didn’t clean. Just too much nickel & dime charges…
prompt, courteous, good job
Your product did everything I expected and more really. I had a few spots that I questioned whether or not they could be removed but most of them came out. The paint drop in the corner surprisingly came out almost entirely. I had one step that I thought would be a challenge, but that is now completely clean. Major makeup stains came out in another room. The worst part was taking out the furniture of 3 rooms and finding space to store it, but that was well worth it. I am extremely happy. I would say that Tristin has mastered customer service. He came to the door with a big smile and ready to go. He talked with me along the way. He is very friendly and kind, and he knows what he is doing. Thank you Tristin, for being a sunny spot in my day!
Took off work and canceled my appointment day of service. Offered discount then charged me full price two days later. I didn’t care about discount just wanted carpets cleaned. Why offer one though then not give it someone didn’t detail it I guess on the work order.
Technician was very friendly and thorough. Did a great job getting the couple of spots out that were pointed out.
Javier came and did a great job on our carpets.
I have always highly recommended your company. Our appointment got canceled an hour after our projected window when all room furniture was moved out. There is a cancelation fee for customers., but when I called and asked about compensation on our end, there was nothing they could do. I text a couple times after requesting info on consumer cancellation fee and no response. After taking off work in the afternoon to be canceled on last minute without any compensation is frustrating.
On time, no drama, expensive for 35 mins, will monitor the result os the duct cleaning
Thoroughness by a very professional and considerate technician.
On time and very friendly. Would use again for services - especially with the deals that are offered.
My closet still smells from dog dander. The service was very expensive for maybe 20-30 mins of actual work.
Scheduling was easy. Cleaning was fast. Technician was friendly.
GREAT JOB! CARPETS LOOKS GREAT....GREAT SERVICE FROM TECH!
Everything
Easy to schedule. Do a good job
There were yellow streaks left in our carpet after the technician finished. Had tried to scrub would we could out. We also took our at home carpet cleaner to try to get the yellow streaks out and when we cleaned it the water from cleaning the carpet was still brown. We are very disappointed in the service received.