- Phone: (214) 372-5326
- Visit Website
based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your carpet cleaning and rug cleaning service are exceptional. It always looks very clean and dries fast.
Very professional and very knowledgeable about what is being done. The tech was very receptive to answering questions and ensuring I understood what and why he was doing what he was doing.
Attention to detail- professionalism
It was good
Let me start by saying these were 3 completely empty rooms… I moved EVERYTHING OUT prior to his arrival…
The technician was great very positive very polite. Could not have gotten a nicer more friendly person.
However, I thought I was paying to “clean” the carpet! I feel like he did 1 very quick pass on the floor and even though the water was still coming out dirty. I videoed the clear portion of the hose. It didn’t don on me until I realized the floor was still dirty that he only did 1 very quick pass regardless of how dirty the water was he was extracting. He moved to the next room without really cleaning the room. The high traffic areas were still dirty when he left. And today (1 day later) the stains he said would be gone are still there and the high traffic areas are still dirty. I actually ran my own machine and got dirty water out. So it’s not that it’s stained it’s a simple 1 pass done very quickly and out and my floors are still dirty. Did he run the machine? Yes are my carpets cleaned… def not! He sprayed something on my floor for an additional 60.00 it obviously was not worth it because that particular room smells the worst and is the dirtiest still!
Did he come and run the machines… yes do I feel like it was worth it?? No!
Would I recommend this … no. I could have rented a machine from Kroger and got the same if not better results.
How can you make it right?
1. Make it VERY CLEAR that your tech will only do 1 pass on the carpet. Regardless of how clean or dirty the water being pulled out is. Do not “advertise” that you will clean three rooms but more like you will make 3 rooms of carpet wet.
2. Come back and actually clean them! Look to see if the water coming out is clean or nasty before moving to the next room.
Had I known it was only 1 pass I would not have wasted 230.00
Friendly and on time employee. Careful application and thorough cleaning
Your service is excellent. The technician was very knowledgeable of your product and took the time to explain what he was doing.
The knowledge and personable techs you see into the home
The service was great.
The pet treatment worked very well!
Good workers, good work.
Great service. Job well done!! Thanks!!
Bobbie made sure I totally understood what the process was, what he was going to do and was totally professional.
Easy online scheduling and knowledge technicians for carpet cleaning
The technician, Mr. Sierra, was very knowledgable about carpets and how to care for them. He gave us several tips, including help with our upholstery. We told him when we had the upholstery cleaned before we really couldn't see improvement. So he gave a good sug-gestion that saved us some money as well.
Both my husband and I vacuumed the carpet before Mr. Sierra came. (My husband used the heavy-duty machine on the edges of the rooms.) Mr. Sierra did not seem to realize we'd vacuumed the carpet, but it is old and it is possible our cordless is not powerful enough.
The carpet did dry faster this time than other times in the past (my husband put out 7 - 10 small fans around the house) so that helped. It does look better on the whole but the hallway is not as good as the last time (July 3, 2021 with "Kaydence" or "Terry" - whatever his real name was. What he did was amazing.)
There was a communication problem with the customer service staff, but I will call them about that.
I thought the service was great, Mario was really friendly and informative but I feel like he could have gone over the carpets one more time I feel it was a little rushed even though my carpets were cleaner, he started, he showed me the progress. I still feel like for what I paid he could have done a second pass. My rooms were really small, except for my master, which was small for a master so I don’t feel like it would’ve been outside of what would be considered a doable situation. Like I said, though, I would consider using them again, and appreciate the friendliness and professionalism
Great service!
Mario was wonderful. He was conscientious and diligent. We are truly pleased.
After a frustrating two days of scheduling mishaps (by Zerorez), a kind man named Shane arrived to clean my carpets.
Shane did a great job. He was cordial, caring, friendly and professional.
I would welcome him back anytime.
I felt much better about Zerorez as he left.
The first thing that I noticed is that every one that I spoked with was polite and professional .They called when they said they were going to call and they came when they said they would be there. When the tech. came he was polite and very knowledgeable about the products he was using and how to use them. He respected me my property and my house. Thank you again Zerorez for doing a wonderful job and thank you Javier Camego for doing a GREAT job on my carpet. I will request you the next time i need my carpets cleaned .
Ken. Bauman
Thorough cleaning. Explains complete process and areas to be covered. Outlines complete charges. Thoughtful service people.
The technician who cleaned my carper was professional and did a great job
Service was great and very professional! Carpet looks great!
Great customer service and carpets come out looking so ceverything! time!
They arrived on time and notified me when finished. They did a great job!
You did not disappoint me. I never make recommendations to friend or relatives. If they ask me who I use I will tell them. If they ask about a recommendation I will then discuss my experience with them. I would be inclined to tell anyone asking about yur company that it was a good experience and I thought you all did a good job.
I have been using Zerorez for many years and have always been satisfied with the results. I like the fact that my carpet looks, smells and feels clean. There is no soap film left in the carpet to attract dirt and start looking dirty soon after cleaning is done. I highly recommend the services of Zerorez.
the guy was great very nice and did a great job
Clean and fresh smelling. Caesar was kind and did a good job
Efficient, timely, quality service at a reasonable price.