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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person was on time and professional and explain process of my service.
I have always received great service and Iwill continue to use your services.
thanks great service
you get great service and a great product.
They were nice and explained the process well. They were very professional as well
Technician was right on time, courteous, and professional. Great value for the price.
Our tech was very professional. Explained what needed to be done and went over the treatment process. Friendly and took time to do everything to the highest standard. The carpet looked great and he even got out some tougher spots. I was curious and asked what each machine did/the process. He was happy to explain. Great experience! Will definitely use this company again!
Offer services when a cleaning won’t fix the issue.
Firstly, I just want to say that Jeff really did a great job on the areas that were deep cleaned. He explained step by step what he’s going to do and what he was working with to treat the problem areas that we had. He was very thorough and answered any questions that we had. He was also very efficient at his job and was on time. I would very much recommend this service to family and friends and will be working with them in the future for any touch ups. Thanks again!
Our technician was great, worked hard to get our sectional clean and significantly improved. He was also efficient and professional. Would recommend.
However, I would give Alberto a 10 for calling ahead and for initially ensuring that I was left without any worries. I have to give it a 5 now as he told me that I should get the pet treatment to avoid the smells that could come up from not getting this treatment. Nothing was mentioned about 1 versus 2 gallons, only the additional $60 for the pet treatment service which I agreed to in hopes of avoiding a smell. My frustration is with the small that was left and the amount of back-and-forth text arguments I had with the Zerorez customer service. I understand that the waiver I signed says two gallons were declined though not knowing what that means it didn't mean anything to me. Additionally, as the services also noted they are not guaranteed to get rid of stains or smells I am now left with carpet that smells ten times worse than it did before and I have been told that I should have gotten the extra gallon but even if I do it is not guaranteed to get rid of the smell. Not sure why I would do this if this would also not guarantee anything. My best option at this point is to do it myself or just rip out the carpet to get rid of the smell that was left behind after the Zerorez service. I do not recommend this service based on my experience.
Easy and fast to book service
Technician was friendly and did a great job quickly!
It was wonderful! Grateful for their cleaning service!
We do like that it drys relatively quickly!! The issue that we are having presently is that even though our carpet was cleaned in our primary bedroom to get rid of the dog smell, the dog odor seems to be worse. Not sure what to do.
Very professional and very pleased with the result!
Great service. Friendly.
Quick drying
1. Technician called me prior to arrival. In fact, he was bit early which worked out for me well.
2. He was very courteous, explained the charges and the final total prior to starting the work. So no surprises at the end.
3. He completed the work well and cleaned up real nice.
I like that Zero Rez always has great quality people working for them. John Behrmann was our tech this time and he was wonderful!!!
I also like that you all don’t put a lot of soaps or chemicals into my rugs.
The carpet cleaner was very professional and respectful and did his job in a timely manner
On time, professional, job well done.
Good pricing - Robert was great!
William was excellent.....keep him around..........carpets have dried and look pretty good ! Now ....to keep them that way.............JK
Prompt and thorough.
Service was wonderful and carpets and furniture look and smell amazing.
I liked everything about the service!! Nelson, our tech was awesome!! He looked at the rooms and let me know exactly what he was going to do. We had stains from before we moved into our house and they are gone! We will definitely use Zerorez again.
Everything is clean, but has no clean scent. Prices were pretty high and I didn't appreciate the extra $25 charge
Price list
Love Zerorez! Carpets and area rugs look brand new!
Wade was a very nice hard working gentleman. I enjoyed meeting him and he did a really good job!