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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Support staff to help with scheduling not a one-person show. Good results and friendly technicians.
I wanted my carpets clean and stains out, I was told ya’ll couldn’t do anything about the stains. I thought that was what your company did, I’ll
Probly wont use you anymore and just try to clean and get the stains out myself. Today is the next day and now I feel like my carpet had an ordor. Hoping it goes away soon.
Paul the technician did a marvelous job
Buddy was great! He explained the process and options thoroughly and helped me make the best decision. Then he left the place looking and smelling great!
The technician calls before arrival and he is very fast and efficient in cleaning our carpets. The carpets are clean and protected.
Easy to schedule, technician showed up in specified time window and completed work quickly. Carpet looks good.
Having been in the solvent and chemical industry, I’m am truly moved how ZeroreZ can “massage” H2O and magnify its cleaning potential!! Truly beautiful!! H2O water, H2O2 being hydrogen peroxide and the minute fractions in between…
I had a problem with the first service and called someone to come fix it and they did.
The tech was professional, friendly and did a very thorough job.
great customer service, the technician did a great job
Price quote was what I paid
Professional and knowledgeable
I was not prepared for the additional costs prior to booking. Would be helpful to talk with customer service prior to explain my needs to get an accurate cost. I booked for 135$. The first quote was 1,100$. Due to 3 Pet spots and 1 food spot. If I knew the additional cost, I would be better prepared.
Great service and priced right.
You have already said your legal disclaimer for my disappointment in the service. Spots appeared in the carpet and no mention was made that they couldn’t be eliminated.
GREAT customer service. The price is very reasonable. Absolutely incredible cleaning!
Everything is super clean.
Service was excellent, timely arrival, very pleasant customer service.
Reasonably priced and professional. Would highly recommend. Did a great job!
My carpets look great! Jesse was very professional!
The professionalism and caring nature of the technician.
Our Tech Fred did a wonderful job on our carpets. We always feel confident to call Zerorez.
You are able to get out the tough stains.
I had 2 TINY rooms cleaned that are both FULL of furniture and paid $150.00. It couldn't have been more than 6 swipes with a carpet cleaner because there's not much room left with all the furniture. It's a NEW BUILD HOUSE - we moved in 5 months ago. One of pets peed in both rooms. Not a lot - just a little because we rehomed it the second we noticed it. I called today to ask them to reclean one of the rooms b/c it still has a slight smell and they want to charge me $110.00 to come back a week later and reclean a 4 foot space. First of all, I've never paid $150 for 2 tiny rooms - that's the price of an entire house but I thought it was worth it b/c it's a BRAND NEW HOUSE and I wanted to be sure I used a reputable company to make sure it was done correctly. HUGE MISTAKE!!!! I'm not blaming the guy that cleaned my carpet but I am blaming Zero Rez for not coming back out to clean the microscopic area that I paid $150 for.
The guys were great. Super respectful, efficient, did a nice job.
Excellent work, timely, knowledgeable and professional associates who do the work, price as quoted. Highly recommend.
I’ve used Zerorez many times and they’ve always done a great job - especially on pet accidents. They’re professional, and I never wait long to get an appointment.
Easy scheduling and reminders. Good communication. Tech lets you know when they are on the way. Cesar was professional and friendly.
I think your ads are deceiving and I was surprised that the first total was over 700.00. My carpet in the bedroom looks better but I think it still smells like pee. Your technician left his equipment on our front porch and it was here 12 hours and left a stain on our front porch and even though my husband tried to clean it up it left a stain. I was disappointed that I got 1 carpeted room and 2 rugs for 384.00. I have used you before and was satisfied but not agin.
Fred did an awesome job!