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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service/techs. Highly Recommend.
Friendly competent service - professional behavior by technicians and appointment personnel.
Don't use soaps to clean with there for not left in carpet atracting more dirt . Personal very professional and on time.
Timeliness , maybe difficult but helps
Professiobalism
Rug's really, really, look great!
answers phone, texts and emails promptly----very courteous phone calls-- every Zero tech (Mr. Fred,recently) that has come to my home has been professionally courteous and has done an exceptional job getting rid of carpet stains and removing excessive liquids in the carpet--I feel like my home has been to "the dentist" for a cleaning---I tell everyone that talks about hiring someone to clean their carpet...I say, "call Zerorez, you'll be more that satisfied"...I will always call you whenever I need carpet cleanings....
On time. The guy who cleaned was a complete gentleman! Very courteous and respectful.
He worked hard. He was quick to set up yet took his time cleaning.
He offered 2 upgrades, but I couldn't afford it.
I wish more professionals were like him!
I was very happy w the schedule time and confirmation.
My carpet looks great, almost like new for a carpet of 14 years.
All my questions were answered.
Bryson is a wonderful young man.
You can't help me. You already tried. Very disappointed with the initial shampoo and tile cleaning. Came out again to try and fix it but only made it worse. Some spots that you could barely see are now more prominent and all the spots are still there and there is a yellowing of the carpet. Very disappointed. Tile looks nice. Part of the special was a restaurant coupon for $50.00. Will it be sent to me? I do not intend to give you a bad write up to anyone but I will not refer you either.
Sorry I used you
the honest and professionalism of the tech. Would recommend Zerorez in a heart beat and plan to have you all back to clean the tile
I like the fact that it is a safer product. It also works better than one of your leading competitors.
no chemicials,good smell, looks great
Travis was outstanding, very nice young man, I will ask for him next time, thanks,Travis
I recommend you put in big print the extra charge for over size room. I was surprised that my den would be considered oversize (approximately 13 by 17) as well as extra charge for hallway. Additionally I would like to have had a receipt showing charges. The young man, Mark, was very nice and thorough with explanations of work to be done. Did a good job and carpet looks nice.
Quick and easy.
Was done in professional manor, and floors look great.
We like the Zerorez process of cleaning carpets and Roy Alltop exemplifies all that we expect from Zerorez. Roy is an asset to your company and the best carpet technician we have ever had with any company.
Eric Stoker was very nice, prompt, worked efficiently.
Great results, wonderful service Technition Fred
Chris was very thorough and carpets looked great! Price was good too. Thanks
Great carpet cleaning service
Your technician was very professional and polite. He took care of business quickly but also did a very good job!
The technician was very friendly and did a great job.
We are very happy with the experience we had with ZeroRez. The Techinicans were on time and very nice to work with. The process was explained to us and all our questions were answered. They did a wonderful job on our carpets and living room furniture. We will definitely continue to use and recommend ZeroRez to our friends and neighbors. Thanks to KLTY for recommending them. It's nice to get recommendations from people we trust.
Technician was fast, efficient and courteous.
No chemicals, promptness and courteous technicians.
Promptness
The technician was very knowledgeable and friendly. He explained the process in detail and was very helpful. After the cleaning was done there was no smell of perfume or soaps, but the hint of cat odor that had been in the house was gone. It smelled very fresh and clean.
Nicholas W. was punctual and professional. I was so thrilled with how clean and wonderful my carpets looked that I had to go celebrate with a DQ Blizzard! I would definitely recommend Nicholas for anyone who uses Zerorez.
I like that no chemicals are used, and your employees are always very courteous and professional.