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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service man, no pressure for additional services, updates in time if arrival.
Tyron & Shondra were very pleasant & well trained in customer care, cleaning
Technique & product presentation .
The technician who came out was excellent. He called us when he was on the way, was very professional and was very knowledgeable about the
product and service.
The technician was very friendly and did a thorough job cleaning the carpet.
Excellent personnel. Very driven to do the best job possible.
Be clearer with quotes. They were running 4 rooms for 99 on kvil but when I called they said 33 per room so that seemed a little off. Evidently you are offering two different specials on their radio which seems a bit inconsistent. Also expected 100 square foot of tyle cleaning and probably got 50. Because kitchen was too big for special, he didn't even bother to do at least half of it. He wanted another 276 to do the rest of the kitchen which was ridiculous. I expected the carpet to smell a lot cleaner as my carpet really wasn't that dirty.
This is a very unprofessional business. They pull scams and then if you don't pay they threaten to drive off with ur belongings. I ordered a 3 man crew and one got sick and fell asleep in my house on my furniture. They other 2 were extremely slow that I had to move stuff in my vehicle in order to get the move completed. Again they scammed me out of an extra 200 or so dollars. My move should have been completed in way less time. One of the movers broke a couple of my items. Lost parts to my expensive fridge and did not re- assemble my power sofa and love seat. I took pictures of the one guy loungin on my furniture using his cell phone. I will definitely not use or recommend their services again. Going to stop all my employees and business associates also who were going to place several orders. We are talking at least 5 huge corporate accounts that are all moving to the area.
The care and attentiveness of Bryson, your technician.
The carpet looks great. The serviceman was very nice--an outstand young man. I am sure he is a great employee. He will go a long way in life. Thanks for your service--I will recommend your company to all of my family and friends. B.D.
DO NOT share my name with anyone. B.D.
You did a great job cleaning our carpet! Your technician was friendly, professional and very efficient.
You're TECKS busted their tail and my hats off to them.
I really did like Mr. Finley. He was courteous, knowledgable and very professional. My carpets look very good.
I thought our technician was very thorough & wanted to please us. I was very pleased the way the carpets looked when they dried. I will be calling you again when it is time to clean them again.
Hard working carpet cleaner, professional, pre-treated areas and took pride in getting the carpet cleaned. Price is good too.
We used your company to clean out our air ducts last year, after we remodeled our home. This year, we had more construction so we called y'all to come clean them out again. The technician looked at our air ducts, showed them to me, and recommended that we don't need them cleaned out because they were still clean. I appreciate an honest company that isn't just out to get your money! I have already told this story several times to recommend Zerorez! Thank you!!
they are great!
Prompt service! Great technician! Product cleaned carpet well!
The cleaners did not recommend a solution for the stained patches left on the carpet until I asked them what we could do about them. They cleaned the patches after I told them to try something but they should've recommended them and if there was an extra charge to get the stains out, they should've mentioned that as well.
After dissatisfaction on the first try this time around that went above and beyond to make it up. Excellent experience this time!
You're technican was great and was very careful with the hoses. Hope he is available next Time.
Everything ... on time arrival, thorough job with great results, and a very courteous professional technician who answered all questions and did an awesome job!
Carpets look great. People are great to work with.
Very professional and thorough
Green
your staff is outstanding, and extremely professional in their work ethic
quick response and a great price
Less expensive for spot cleaning dog and other spotd
Everything...they are amazing and wonderful employees! Will be sure to recommend to all of my friends!
clean/green
Technician rates a 10, office a 2. My window was 4-6:30. Got a call close to 6:30 to say the window would now be 7:30-8. I had to cancel a tutoring session that was scheduled for 8. I should have received a call sooner. Once he finished the carpet I asked about the 100 square feet of tile cleaning that came with the deal. He said it wasn't on my appointment. He was kind enough to give me the hall cleaning for $2 since I should have gotten the tile deal because I had four areas cleaned. The reason I chose you was the ad I heard on WRR. I needed the tile cleaning and I wanted the gift certificate to the restaurant. I had moved all the furniture for the tile space. Also I had put some furniture on my bed to clear the floor. The carpet was not dry due to the lateness of the cleaning so I had to sleep on the couch. It was still damp the following morning.