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based on 85465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient and knowledgeable technician; effective service.
The providers are very courteous, knowledgeable and helpful. The product makes the house smell so fresh and clean, NOT like a scent that is covering up the original odors.
It is nice that you care about your customer's satisfaction. Although this was a cleaning that needed to be repeated, I am very happy with the results. Thank you for taking care of my hard to clean carpet.
Quality service provided
Price and quality
your employees are friendly and helpful.
the carpets are clean and dry quickly.
We didn't feel that the lady who cleaned our carpets took very much time to do it and she was on her phone more than she was cleaning. We were very disappointed because a friend of ours recommended you because she heard your company was good.
Brad was very professional and did a great job! He was on time and explained the process clearly! My carpets look great!
Our appointment was set for 1:30pm to 4pm. When our tech had not called or arrived by 3:50pm, I had to call the office only to find out that the tech had to return because he was out of water. I was advised it would take another hour before he showed up at our house. By 5:15pm, when no one had called or arrived, I was on the phone again waiting for a rep to come on the line when I noticed a Zerorez truck in front of my house. The tech advised he was not the originally scheduled tech, but had just gotten back to the office and was sent out to take care of our appointment.
Your technician (Tyrone Randle)provided us with excellent service and explanation of your products. Great service,
Clean without the chemicals
Products: Kid friendly, pet friendly
Services: very knowledgable and professional technician (Cesar Sierra)
Great service!
Very good
The green concept
Great price for little service got what I paid for
Serviceman punctual and informative
Great service, and clean carpets!
It's been a week and a half and the carpet isn't getting matted down. It dried fairly fast. Only down side was that the pet treatment that I received, that area of the carpet did get a little "crunchy" feeling.
Be consistent with your pricing. For example. You guys never charge for stairs but then the most recent time you did. And it was more than two rooms combined.
Pet treatments, and our carpets looked great after the cleaning. He did a very good job.
I like the cleaning "water" God my tile & hard wood floors. I bought the lifetime supply when you cleaned my tile floors 2 years ago & I really like it. Also that you deliver to me makes it worth the total cost.
Really impressed with the tile cleaning too.
It did an amazing job on my carpet! We shampooed our carpets ourselves and barely made a difference so we decided to have it professionally done. And they look new almost everywhere. That is saying something with lots of kids making messes in this house. The technician who came out was so nice and worked really hard! We will definitely be using them again.
I like the idea ow zero resolution! The tech Daurl was very informative and accommodating. He did the job thoroughly! He had great customer relations skills.
You get every spot and stain out of our carpet. It looks new again.
I don't do recommendations, & I don't like surveys
I was vey pleased. The technician was very knowledgable about the Zerorez treatment. He demonstrated the process on a small area, explaining each step. I was amazed at the result. He cleaned the master bedroom, and even gave a recliner a cleaning, and showed me what was extracted...a big shock to me! When he finished, he told me about the fiber protectant benefits, and I had the dining room and the den treated. During the entire process I Noticed a very clean odor....very fresh and pleasant. The technician was very professional and courteous, and was proud to be with the Zerorez group. I hope some day there will be a Zerorez business in the Granbury area!
One stop shop-so many services available. Dries quickly. Professional, honest and courteous guys. Fair pricing.
The people on the phone, the person who came out and quoted the job, and the people who did the work were professional, friendly, efficient, informative and just overall well trained. I could not have been more pleased with the results. I have used Zerorez for both my home and the business I manage and the results were great both places. Thank you and your staff.