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based on 85014 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets are clean. Very nice job.
Friendly staff and amazing results.
Environmentally friendly
The pre-treatment was very sketchy, minimal, tossed out like grass seed. The tech asked if we had vacuumed before he came. We had done so. He probably cleaned thoroughly because the carpet looked good when he finished, but now the tire marks from my walker have darkened again.
Name removed, 3410 Oakleaf Lane, Richardson
Environmentally clean and NO SOAP!!!
I was very disappointed with the tile cleaning. I can't tell that much was done and the grout is still dirty. The carpet cleaning turned out well, but not the tile.
All was timely, confirmed and professional.
You charged me more that you quoted on the phone. You never provided me a copy of invoice too. I sent a mail to Email address removed and Email address removed, but they never provided any response even after more that two weeks. Disappointing customer service.
I like that the product is environmentally friendly and the service rep (Ivan) who performed the services was outstanding. He explained everything and then followed up by seeing if I had any further questions.
Carpets appeared to look clean and feel fresher than after any other time when done by competitors -- and we have used most of the popular companies at least once.
Our service technician was incredibly professional and friendly. He cleaned our carpet expeditiously, explained how long it needed to dry, thanked us for our business and left. Our carpets look so clean and the whole room smells fresh. We will definitely use Zerorez again!
Justin watt did a wonderful job.
EVERYTHING WAS AS EXPECTED PROMPT RESPONSE, QUALITY WORK AND COURTEOUS PERSONAL I LIKE THE WORKMANSHIP THE NEW CARPET CLEANING TECHNOLOGY. I WILL ASK FOR SERVICE WHEN NEEDED. THANKS ZEROREZ FOR YOUR SERVICE.
Pet odors and stains are all gone
Carpets are clean, smell fresh, all the stains are gone, technicians are courteous, work was done quickly and professionally. Batting 1000 folks - keep it up!
Everything! The service was outstanding! My carpets look like new again. And I have Rug Doctored them for 5 years!
The products seem to work in cleaning the carpet.
I don't think you can make things right because I don't want you guys to come back and re-treat, and I doubt you'd refund any of my money. Although the treatment cleaned up the carpets overall, and helped with a few stains, at the same time, it also caused many stains to re-appear. I had to hand re-treat many stains in my house afterwards. I don't understand why this occurred, but it did.
Communicate when someone is going to be late.
Good Job, and took his time making sure the job was done correctly.
No Chemicals or harsh detergents
natural products and technique
I was very very pleased with Matt ' s Customer Service. He wanted to make sure I was a satisfied customer & he did an outstanding job. I appreciate you sending such a knowlegable & nice Technician back out. I defiantly will use ZeroRez again & will recommend to any of my friends who mention cleaning their carpets. Thank you so much
This was the second pair of cleaners that visited our home. The initial cleaning did not remove the rug smell, so this group came to pick up the rug for additional, inhouse cleaning.
I had some complaints about the first pair of cleaners that had visited the previous day. I discussed these complaints with the second group that came. They were very apologetic and provided suggestions on how to remedy the situation.
Our stained concrete floors were scratched when the cleaners pushed our sectional couch across the floor instead of lifting and moving. Additionally, I was uncertain of the exact rug size, so I estimated when I made the appointment. The scheduler said the cleaners would measure for exact size when they came to clean the rug. They never did measure and billed based off my estimate. As a result I was slightly overcharged.
Kyle explained all options. Great Job on carpets They look great and are actually softer when walked on.
The technician did a fantastic job on a very dirty and spotted carpet. Well done!
Incredible results.
Service was thorough and excellent. Very personable and polite service providers.
I'm surprised that the carpet doesn't look any better than it does. It was dirty, because the water was dirty, but the carpet that wasn't cleaned looks just like the carpet that was cleaned.