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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My initial conversation with the front desk lady was great. She was very understanding when my phone kept disconnecting her. The man that came to give the estimate was a delight. Very good at what he does, BUT he said someone would call us back when he turned in his estimate and we have heard from no one. I called on Thurs and was told that you had a high volume of calls and could my call be returned. It's Friday and I'm still waiting. I would like to have our carpets cleaned this month, so if you would please pass this along I'd be ever so grateful Thank you
The results are wonderful and the technicians are very nice.
Professional, very clean and sanitary
The technician was on time, friendly, professional, and did a good job. Best carpet cleaning I have had. Thank you
I wish I had known in advance that the carpet would need to dry overnight before I could move my furniture back in place. The high-traffic areas weren't as clean as I had hoped.
The products is okay. The service was very good. The technicians Miguel & his son they very friendly. Before they started Miguel made sure what I wants. Everything was okay. Excellentjob.Going to use Zerorez next time.
The cleaning was done ina professional way. The sales pitch was presented, but not pressured. All in all a happy camper.
Robert, the technician, was the most gracious, polite and accommodating young man. He did his very best to please and from what I can tell did a very nice job. There may be a couple of areas of "heavy traffic" that could need a little more attention once everything is dry. As of now, I am completely pleased with Zerorez and will certainly recommend you to anyone who asks.
I like knowing there is no soapy residue left in my carpets. Also, the technician tried to address of my concerns.
No soap products and fast friendly service.
No chemicals. No soap.
Honest performer
Delivered what he said he could
Pleasant and a hard worker
I don't know if you can do anything. We used zero Rez in 2012 and it was an amazing job. It was great the spots did not come back. This time the spots were back the next morning and they now look orange and the carpet smelled this morning. I don't know what the difference is but it was not as good as last time. The spot are more pronounced now.
Clean most important room first. This room still has some stains but the rest of the house is perfect!
You were prompt and curtious and you actually gave me a bottom line and it did not change when it came time to pay the bill. Ang my carpets look fabulously new.
Service person was very professional and explained all that he did
Great work, carpets came out like new. No strong chemical smells. Tyrone was terrific!
Your follow-up and comeback guarantee was for real, and it came out better the second time.
odor free and fast drying
On time, carpets were very clean
I really liked your technician Fred, and how my carpets looked when he was finished cleaning!
Tech was very knowledgeable carpets look great and not very wet when he left, so dried quickly
no chemicals
Safe
I liked that they worked and that the technician was able to complete the work quickly.
Ivan was great and did a wonderful job, BUT, my carpet now has yellow stains. Not happy with result.
I thoughly enjoyed having the carpets cleaned in my house. They are absolutely lovely, love the work and how Ivan was so nice in explaining everything that he was doing. He did an excellent job and I would not hesitate to ask for him back and will strongly recommend Zerorez to my friends and family.
I've used you guys many times and you've always done a great job. But I've learned that it all depends on the tech you send out some take more time and do a better job and some just breeze right through it. The last guy you sent out was very nice however he did not do a great job. I'm was not happy.
The technician this time was great. His attention to detail and the time he spent trying to remove the ink stain was greatly appreciated.
My carpets looked great after having them cleaned and treated with zerorez. The service technician was extremely nice and helpful. Appointment was easy to set up and zerorez came out with in a couple days of my request. Actual price was in line with quoted price over the telephone. No extra or hidden fees. Will definitely use zerorez again in the future.