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based on 85465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are not as clean as they have been in the past. The technician was nice but not thorough. After leaving I walked on the carpet and there were areas that were not even damp. And the area where carpet meets tile floor is not clean. Therefore in a month or 2 it will be filthy.
Not using chemicals
No chemicals being used.
The drying time with less water on the carpet and also my carpet looks good i have a white carpet
your guys are always very nice and easy to talk to and you get my carpet looking like new!
Cleanliness and good quality of job
Well trained and capable personnel. Good job cleaning and carpet stays clean longer than others.
Great service. Friendly.
Easy to schedule. Came on time. And carpet cleaner did a great job and was friendly.
Employee made sure I as the customer was satisfied with the job done. Never once did I feel like the job was being rushed. Offered other products that are available to keep my carpets looking good (and mentioned a few other things Zerorez does (ex: air duct cleaning)).
honest and professional service
Prompt & courteous.
Polite service. Very clean, protected other parts of our house
Great work
Very professional. Carpets look great.
Great job and on time
Very professional staff. Green products.
I was very pleased with the gentleman who cleaned our floors. He was very thorough and gave us a treatment for 1 room free. All of our carpets look great and was very thankful for the coupon we received in the mail to help out.
Thank you!
I like the quick cleaning method AND CLEAN SMELL, THE DRYING TIME, HOWEVER I WAS DISAPPOINTED THAT ONE OF THE SPOTS DID NOT CLEAN , I THOUGHT IT WAS MINIMAL, AND DON'T THINK ENOUGH ATTENTION WAS GIVEN TO IT.
How clean you get the carpets and tile floors
Don't know. It was first time I had carpets cleaned, so I don't have an other experience to compare.
Quick dry, got almost all of our stubburn stains out, our technician was super kind and thorough in his job!
The day after, a LOT of the spots came back. It looks dirty again after I paid extra to have all the carpet treated
Their service was remarkable. Spots that I though was impossible to get out was removed!
Great job, as always!
Iowans me I took a leave of absence from my brain......over 1,000 dollars to clean granite countertops.....I am still asking myself how did I ever agree to that.....
I have been using Zerorez service for last at least 4 years. I was very pleased with their service. Last time (recent service), a problem arose. However, office staff and Kyle quickly resolved the issue and I received a carpet cleaning service beyond my expectation.
I especially wanted to thank Kyle for his outstanding cleaning service, respecfull manner, kindness, friendliness, and professionalism and rest of the staff dealed with my service to deliver excellent job.
I am looking for to use zerorez next time.
Respectfully,
Havva Brownstein.
Customer service did not respond to a voicemail I left and an email I left
I was the orginal quote was 200. I paid another 200 for spot cleaning that I was told would remove spots from dog urine. Total price 405. I used your company last June and didn't pay for the spot removal. I actually was more satisfied with the carpet cleaning a then without the spot removal. It removed the spots and they didn't come back for several months as the areas are guest rooms and rarely used. I saw no difference for the additional 200 dollars for spot removal. I was told it would remove them. First time I used your company 2 people came and spent about 1 hour. Same rooms. They walked me through to see satisfaction. This time 1 man less than 35 minutes to complete 5 room a hallway and stairs. no walk through. I also wasn't offered the 100 ft. free tile cleaning that was advertised. I haven't received my 50 dollar gift card that I was told would come in the mail. I will contact you if I haven't received gift card by the end of Thanksgiving Holidays. I would appreciate another attempt at cleaning carpets as well since spots were not removed. First name removed Rhodes 385 Parkvillage Ave. Fairview Tx.
LIKE THE METHOD WHERE THE CARPET IS NOT WET FOR DAYS, THE BEST. CLEANING IS ALWAYS 100% TO THE EYE. OPERATOR WAS 100%. KEEP HIM.
They work and our carpet(15 years old, off white) looks brand new