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based on 84569 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always friendly and professional service.
No residue.
lower the cost of coming the extra few miles to Waxahachie. $350 minimum is quite a bit
Ease of scheduling. Technician, Mark, was knowledgeable about the product and careful in his work. the results are better than expected so far.
Kyle was very friendly and explained how your products work. He was careful with our furniture as he worked, and also explained the benefits of your other services. We are
happy with the results and will use your company as the need arises.
Thank you, George Low
Good manners & respectful
You lied. You agreed to do the service for 99.00 and not charge your enviromental fee. Even though you put me on hold and agreed you charged it anyway over my protest. You said you would be here between 1:00 and 3:00. You got here at 4:00.
You agreed to do my sisters house right across the street for the same amount and you said you would do her home between 3:00 and 5:00. You had two trucks out here and you did her house at 5:30 after I told you about her house.
TERRIBLE service. You want be doing our homes again and I would NEVER refer you to my friends or family.
Our service technician, Jimmy, was very professional and knowledgeable. He did an excellent job!
No chemicals or residue to attract future soil.
To let everyone know Zerorez is a GREAT Company to do business, they did everything they said they would and my wife and I are very Pleased. I heard about them on the radio for over a couple of years, we are in a rent house at this time and have dogs and really wanted a carpet cleaning to help get reed of the smell and the area's where the dogs would mark as there spot [you know what I mean] so I thought I would give zerorez a try, I went on line and read there reviews and they where good and bad [but that's is going to happen when your a business] so I call them up and told them what I needed and we got everything I wanted done so when they got there they didn't have to try and sell me anything else and then we went over a time frame for when we could get this work done and I explain my wife and I both work so if the would have the carpet cleaner give us a 30 minute warning in the 3 hour window they have to work with and he did and it all work out perfect. When Roy Jenkins got to our house the job he did and the respect he gave my wife and dogs [our baby's] while he was there and when he was done was way better then what others were writing about in the reviews. Thanks Roy your a asset to ZEROREZ and thank you ZEROREZ
For those of you that are wanting to use Zerorez But have read a few bad reviews, call them and let them know what you read and ask them to work with you like I did and you shouldn't have any problems,,,,,,,,,,,,I recommend Zerorez Highly and will use them again in the future. Thanks again Roy Jenkins for a job well done and to Zerorez,,,,,,,,,,,,,
Jimmy
Burleson TX
I like that there was very limited use of chemicals.
I like that you do not use a lot of chemicals to clean the carpets. I also like that the technician was friendly and professional. He wanted to do a good job and was very attentive to detail.
The fact you would provide a demo before i hired your service, Send your contract, please, for me to read BEFORE I SIGN‼️
Quick and arrived on time
The carpet smells and looks so fresh again. The customer service was fantastic!! The guy that cleaned the carpet was so informative. He was kind and so professional.
You guys were quick and efficient, very professional and kind.
Two guy team would make it better I helped drag hose to keep freshly painted stairs from scratches. He did a great job!
Without the use of scented soaps or anything, my house smelled clean after they were finished. And the carpet had more life to it again in areas with high foot traffic that felt low and dull.
Your technician was very courteous and knowledgeable.
Good JOB. POLITE SERVICE MAN. CAME on TIME.
When I made appointment I was promised Maverick tickets..... Technician knew nothing about it.......???? no tickets...not to happy about broken promise.
Name removed
Professional!!
The attitude of the representative and that there is no residue left in the carpet
On time. Very Professional. And always do an outstanding job.
Durnell did an amazing job. His attention to detail was very appreciated.
I also love that there is no residue or recurring spots. And the carpets dried in about 4 hours.
Very thorough. Arrived on time! Did a terrific job.
Always great customer service
call ahead arrival, prompt arrival (I was last of day, too!), professional, nice technician, efficient, good work!
Waverly was AWESOME!!!
They WORK! They are affordable, and they are environmentally responsible. And, my tech was delightful as we was knowledgeable.