Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84569 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 28, 2016 — Rated 10 out of 10 by Mary Jansen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith was the most awesome technician I have ever had in all my years with Zerorez. He did the most thorough job ever. It is hard for me to believe that my old carpets look this new again. It was his attention to detail that made the difference. Some in the past have been in a hurry. He took his time and really cleaned my carpets. He is to be commended please!!

Report a concern   January 28, 2016 — Rated 10 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was exceptional. He was eager to give the best service.

Report a concern   January 28, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Sennett was great!

Report a concern   January 28, 2016 — Rated 10 out of 10 by Traci Bernard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darnell had wonderful customer service!!

Report a concern   January 28, 2016 — Rated 9 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the idea of no detergents. Carpets seemed cleaner and fresher than with other services.

Report a concern   January 28, 2016 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Corey did a wonderful and fast job cleaning and sealing my tile. He came on time and was a nice person to have working in my house.

Report a concern   January 28, 2016 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It look good after.and he was very professional and very knowledgeable. Help me with something I should do. He was on time And a very nice person.

Report a concern   January 28, 2016 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good product and service professional offered good advice separate from the Zerorez service. I appreciated this very much.

Report a concern   January 28, 2016 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No status on rug that was picked up almost 3 weeks ago.

Report a concern   January 27, 2016 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results is a very clean carpet. The technician was obviously well trained. He did an outstanding job. He also let us know what else your company could do. We have already recommended your service to our neighbor and a friend in our old neighborhood.

Report a concern   January 27, 2016 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was clean and soft. Your technician, Darwin, was prompt, courteous and did a great job. I am very pleased with your service.

Report a concern   January 27, 2016 — Rated 9 out of 10 by K.A.A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've used Zerorez for many years. Only once have we not been satisfied and y'all did. Great job of making it right. Technicians are always nice.

Report a concern   January 27, 2016 — Rated 10 out of 10 by Johan Gonzales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

got the stains out

Report a concern   January 27, 2016 — Rated 10 out of 10 by B.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician took his time and made sure everything was done properly.

Report a concern   January 27, 2016 — Rated 9 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Bryson Steward, was wonderful. He has a very positive attitude, friendly and clean cut.

The scheduler somehow messed up the window. They left me a message for 8-10 am and I called back to confirm the time. The next day they did not show up between 8-10 and I called and they said the time was 10-12. After insisting I speak with a manager I was finally compensated for my trouble.

Report a concern   January 27, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was excellent... thank you so very much for the clean carpets..

Report a concern   January 27, 2016 — Rated 8 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

More accurate upfront expectation setting (on spots especially, since that is the primary reason you are called in). Less on-site up-sell ... that feels too "used car salesmansy".

Report a concern   January 27, 2016 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was an amazing job,the guy who came, his name was Waverly Coleman. He was so very friendly and did such an amazing job he was kind and my carpet two days later had the 0 stains comeback and absolutely looks like new carpet thank you very much

Report a concern   January 27, 2016 — Rated 10 out of 10 by Jennifer Freed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone that I interacted with at this company was very nice and friendly. That is very unusual these days!

Report a concern   January 27, 2016 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or residue left in carpet.

Report a concern   January 27, 2016 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always prompt, easy to schedule.

Report a concern   January 27, 2016 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they are non-toxic, safe for pets and babies. That is very important to me.

Report a concern   January 27, 2016 — Rated 10 out of 10 by Cynthia Bowman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way that you work with the customer's schedule was extremely helpful! Also, your people are very courteous and professional. I will definitely re-use you in the near future!

Report a concern   January 27, 2016 — Rated 10 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time and ecofriendly

Report a concern   January 27, 2016 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism of associate, after they finished the house had a CLEAN smell, not a wet rug smell

Report a concern   January 27, 2016 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet always looks, feels and smells cleaner when Zeroez do my carpets. Cory was very personable and professional. He was very knowledgeable in explaining the process and respectful of my home. Very thorough.

Report a concern   January 27, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful, patient, friendly employees...from those scheduling on the phone, to those confirming (& fixing "problems" on the phone, to those delivering the services!). Carpets & tiles look fabulous!

Report a concern   January 26, 2016 — Rated 10 out of 10 by Erica Hentz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the process in which you clean, and the natural steam! We know it's safe for our family and pet's!

Report a concern   January 26, 2016 — Rated 10 out of 10 by Vanessa Avery Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that no chemicals were used in the process. My carpet and the tile look amazing!!

Report a concern   January 26, 2016 — Rated 5 out of 10 by K.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My bedroom carpet is only 1.5yrs old and we have no pets. It was starting to look dull and dingy especially in the high traffic area by the door, that is why i contacted Zerorez. After having zerorez clean it i unfortunately dont see any difference in my carpet.


Privacy Policy