Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2024 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

D was awesome. The treatments worked wonders on my floor and carpets.

Report a concern   June 20, 2024 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   June 20, 2024 — Rated 10 out of 10 by Steve Mulford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiently
Professional

Report a concern   June 19, 2024 — Rated 10 out of 10 by F.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EXCELLENT, PROFESSIONAL SERVICE AND FOLLOW UP.THANK YOU.

Report a concern   June 19, 2024 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always appreciate your workers, how there never seems to be any cleaner residue in the carpet and great at removing stains!

Report a concern   June 19, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Tech was fantastic as well.

Report a concern   June 19, 2024 — Rated 10 out of 10 by Robert Burns Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was amazing!

Report a concern   June 19, 2024 — Rated 7 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have more consistent and reasonable pricing. The service was great.

Report a concern   June 19, 2024 — Rated 10 out of 10 by Lauralee Lindholm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price is right and they do a great job. Our carpet is 26 years old and it still looks good.

Report a concern   June 19, 2024 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was awesome

Report a concern   June 19, 2024 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning individual we had was absolutely fantastic. He took the time to explain the process and ensure he left our carpets fresh and clean!

Report a concern   June 19, 2024 — Rated 7 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Edges/crevices not cleaned thoroughly. I would’ve appreciated pricing information for oversized rooms when booking.

Report a concern   June 19, 2024 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience! Online request for service was simple. Response was timely. Tech was on time, experienced, and courteous. IN-Out- Clean!

Report a concern   June 19, 2024 — Rated 10 out of 10 by Dixie Hunter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that the rugs dry fairly quickly and the technician was very polite and efficient.

Report a concern   June 19, 2024 — Rated 0 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Issue did not resolve, in spite of getting the treatment re-done. Treatment made smell worse and unbearable.

Report a concern   June 19, 2024 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and explained everything. He was able to get the pet urine smell out of the couch they are nice and clean!

Report a concern   June 18, 2024 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, on time and does excellent cleaning without harmful chemicals.

Report a concern   June 18, 2024 — Rated 7 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Usually I’m really happy with the results but this time all my carpets were too wet when it was completed. I had to run a fan on high overnight in my master bedroom to get it dry and my room smelled like wet carpet. My stairs are still wet. The carpets look clean, but this amount of drying isn’t good at all.

Report a concern   June 18, 2024 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and technician was pleasant and very friendly.

Report a concern   June 18, 2024 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez service is professional, on-time, honest in what they do, and I absolutely love the fact the technician showed me, on video, what he was doing and had done.
The area worked in was left clean and nothing had to be re-cleaned.
The technician called before coming and was on time.
The technician also was very courteous and professional.
I will continue to use Zerorez in the future for services as needed.
I recommend Zerorez for carpet cleaning and dryer vent cleaning.
J. Last name removed

Report a concern   June 18, 2024 — Rated 10 out of 10 by Ajay Kumar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto was awesome. Knew what he was doing and talking about. Really good at what he does.

Report a concern   June 17, 2024 — Rated 0 out of 10 by K.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stains are still visable. One looks worse.

Report a concern   June 17, 2024 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Very helpful

Report a concern   June 17, 2024 — Rated 2 out of 10 by P.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We called to get a quote for 3 bedrooms, two of which had cat urine smells we couldn't get rid of using our carpet cleaner wet vac. We were originally quoted 130$ but that went up after the technician arrived and said it would be close to 1000$ dollars to remove the smells. He then quoted us the price if we used the pet remover solution and that was around 275$ He said the carpets would be clean buy I'd need to replace the carpet pads to completely remove the smell. I agreed, no problem. I was replacing the pads today and noticed several stains that still smell on the backside of the carpet. Maybe that is normal and can't be cleaned but it does feel like I wasted almost 300 dollars. No issues with technicians.customer service just not thrilled with the lack of results. Even after the upgraded cleaning the rooms smelled the same after the carpets dried

Report a concern   June 17, 2024 — Rated 9 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Booking is easy, even when I had to change my date due to a sick pet. The technician was very professional and helpful. Besides cleaning the carpet in 3 rooms, he also cleaned my living room sofa, taking great care to do a thorough job.

Report a concern   June 17, 2024 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was helpful and courteous. Carpets look very nice and pet urine odor is gone.

Report a concern   June 16, 2024 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough cleaning, and Jesse was professional in explaining everything to me.

Report a concern   June 16, 2024 — Rated 2 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was cleaned just ok. I would expect a better clean for 145 dollars

Report a concern   June 16, 2024 — Rated 3 out of 10 by S.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Over two hours late past scheduled arrival window. Not so much as an apology. Very, very disappointing

Report a concern   June 16, 2024 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech showed up on time and phoned to update us.
It was a good experience and will definitely reach out for more services.


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