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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
technician was very nice and did a great job cleaning carpet
Darwin did a great job! Carpet looks like new. Thank you!!
The professionalism of the technician.
Environmentally clean. Prompt service
The technician was professional, friendly
And courteous
The service performed was exceptional. Your employee was very friendly and informative.
He made the process easy to understand and worked hard to make sure we were happy with the end result.
The carpets look great.
I think the carpets are great, but the biggest purpose for me contacting ZeroRez was for our tile and grout. There is no change in our tile and grout, and frankly on Monday we followed up with our own solution of vinager and water and it did a better job than the solution/water utilized by ZeroRez. We paid over $300 to have the tiles cleaned, and don't feel like it was worth our money at all. We were very disappointed in this aspect of the cleaning. Our tech was very nice and informative, but mostly on the carpet. Didn't say much about the tile other than to give it an hour to dry.
On time and friendly
Professional technician, courteous, informative. Carpet looks good. Have already been spreading the word about your services.
Service technician was very knowledgeable and explained all procedures thoroughly. Carpet looks much improved!
No call to set up appointment. No call to confirm appointment
Quick efficient clean - pleasant service technician
Able to get high traffic area very clean.
The technician that came to my house provided excellent service!
Excellent servicemen and service! Very tidy and always on time!
on time and friendly technician
Technician was very helpful. My carpet is as clean as I ever remember seeing it. Thank you, Josh.
Great service and a terrific job by the technician that handled my carpet cleaning.
I wasn't home when he came to clean but my husband was and the quote I was given and what he charged was over 100 different. He did a poor job in my daughters room and was done in 35 min.
didn't feel like we received a good service
Prompt and knowledgeable.
My carpet still have dark spots on it and the tile area that was done, had water all over it and I had to wipe it up myself. I have had you clean my floors for many years. I was still not happy about the service. I know your company is better than that.
You are the only company I will sue for me carpets. Used Zerorez at my home and now using you in the apartment I rent. Carpet is cleaner, stays cleaner longer and Zerorez gets out stains better than any other carpet cleaners I have used over 50 plus years.
The tech was professional, quick and friendly. My carpets look and smell wonderful.
The technician was very knowledgeable and friendly. The actual service was fast and dried quickly without leaving a sticky feel on the carpet.
I liked the technician's work and his professionalism (Joshua?). He did not a great job and he did not try to oversell me services. I also like the system that is used to clean my carpets.
The tech was very professional and courteous. However, the only complaint I have on my last two cleanings by Zerorez is that the technicians do a room in 5 minutes. It seems very rushed and quick. I had one technician about 2 years ago that took his time and did a very thorough job in every room. I was very impressed with the time he took to really go over every inch of the carpet. He was excellent. I wish they all went slow and did it thoroughly instead of rushing to get done.
The 2 major stains I was concerned about are still very apparent. I paid way too much money for what I got.
The person that came to clean the carpet was great. Very friendly, very professional... cheerfully answered all of my questions-and there were many! I could tell that he really cared about doing his job well. I was very surprised that our carpet took about 30 hours to dry, but the humidity was up and the a/c didn't speed things up any. So FYI... it's a good idea to clean the carpet at least a few days before company arrives! Now that it's good and dry, it smells good and it's fluffy. Totally worth the money and we will definitely use your services again. On a low-humidity day. :o)
Did a good job of cleaning, but the carpeted steps were way too wet.
The technician. Very thorough and professional. The cleaning was great