Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84550 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 16, 2016 — Rated 10 out of 10 by Kay Austin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was very professional and did a great job

Report a concern   October 16, 2016 — Rated 0 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The workers left a big mess for me to have to clean up. The cleaning service had been to the house the day before and after the carpet crew left I had to reclean all the floors.

Report a concern   October 15, 2016 — Rated 6 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pet spot solution left behind larger more diluted spots.

Report a concern   October 15, 2016 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does not leave residue

Report a concern   October 15, 2016 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kyle was informative, knowledgeable, efficient and friendly! Work was done thoroughly and carpet looks SOOOO much better.

Report a concern   October 15, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are pet and human-safe and are free of harmful chemicals and toxins. The carpets dry quickly and stay clean for a long time. In addition, the service is excellent! From making the appointment to dealing with the Zerorez technician, it was pleasant and convenient.

Report a concern   October 15, 2016 — Rated 10 out of 10 by M.J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The WHOLE process from setting up the appointment to the finished project. You have it pinned just right. do NOT change a thing (except teaching my Golden not to throw-up on the carpet within in 24 hours of having it cleaned.

Your staff is wonderful. I have used you for a few times and have been very satisfied each time.

Report a concern   October 15, 2016 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they get the job done well.

Report a concern   October 15, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very thorough and professional. He had a nice demeanor and did a great job.

Report a concern   October 15, 2016 — Rated 9 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stuff was clean. Staff was professional and did a great job.

Report a concern   October 14, 2016 — Rated 10 out of 10 by Valda Alonzo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, on time and professional great job. We are repeat customers very pleased. the cleaning method is perfect.

Report a concern   October 14, 2016 — Rated 5 out of 10 by A.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The offer I was given did not compare to my bill. I had to tell the person doing the work.... He then adjusted my bill.

Report a concern   October 14, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and knowledgeable. Carpet looks better than when it was cleaned by competitors.

Report a concern   October 14, 2016 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job always.

Report a concern   October 14, 2016 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great. Our technician was professional and polite. We will use you again.

Report a concern   October 14, 2016 — Rated 10 out of 10 by Dan Mergen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician had a high personal standard for acceptable work and didn't quit until he was satisfied with his results.

Report a concern   October 14, 2016 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was very friendly and informative about his product. Would use again

Report a concern   October 14, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smelled great & Paul was sweet & worked hard. We appreciate his help

Report a concern   October 14, 2016 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was EXCELLENT!! Your workers were prompt and courteous. On time and texts saying you were on your way. Questions were answered and work was done in the time frame that we were told. My carpets have been cleaned before twice from another company here in Dallas. But they didn't look cleaner, and they took a long time to dry. Not here with you guys. The next morning they were dry and ready to start our daily lives again.
Even today, a few days later, we were just commenting on how good our carpets look. We will spread the word!!!
Thanks ZeroRez!

Report a concern   October 14, 2016 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   October 14, 2016 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was personable and professional

Report a concern   October 14, 2016 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products worked I got a carpet thoroughly clean that a previous carpet cleaner service could not get clean. I am thoroughly satisfy I will most definitely recommend your service. The cleaning technician (Ali) was very professional knowledgeable & personable he did an excellent job.

Report a concern   October 14, 2016 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wasn't there for the actual cleaning, but my husband was very satisfied that the technician did an excellent job.

Report a concern   October 13, 2016 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and great ;job

Report a concern   October 13, 2016 — Rated 0 out of 10 by K.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My first experience was great. This past cleaning was up to the standard I was accustomed.

Report a concern   October 13, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

job well done....worker very courteous and explained charges and other services very well

Report a concern   October 13, 2016 — Rated 8 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Generally, we were pleased with the Work Keith did and the outcome. However, I asked for Keith to call me Phone number removed) today, but I haven't heard from him. A couple of yellow/brown spots have emerged that weren't there after the job. and I want to know if this is some sort of chemical reaction from the material being used. So I would like Keith, or whoever, to please respond to me about this.

Report a concern   October 13, 2016 — Rated 9 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smells good

Report a concern   October 13, 2016 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional attendants who explain each ste;

Report a concern   October 13, 2016 — Rated 7 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

I've normally been totally satisfied with your carpet cleaning, but this last time I was left with streaks/lines in the nap of my carpet that don't seem to go away upon vacuuming. I asked the rep about this when he was finished and he said they should disappear when the carpet was dry. Not so much. Otherwise, the rep was courteous and prompt.


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