Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84548 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2017 — Rated 5 out of 10 by L.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Overpriced I think. Missed some spots in the kitchen that didn't get clean. He Guessed at the footage instead of measuring could of Been less I think And after he cleaned behind the refrigerator the water line came Loose. It was not leaking when I moved it to clean and sweep under there. But after he finished and left I was waiting for the floors to dry and noticed water coming somewhere. I had to pull the fridge back out and the water line came loose. I had to cut the water off and wait till someone got there to tighten it back up again. The floors looked and felt cleaner except missed spots. but still they looked alright. overpriced I still think. Sorry but your guy was friendly and all.

Report a concern   April 30, 2017 — Rated 10 out of 10 by Rhonda Newberry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Richardo my service technician, was very professional and did a great job on cleaning my carpet and tile! Great quality work and I love the affordable specials the company offers .

Report a concern   April 30, 2017 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

A little pricey.

Report a concern   April 30, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   April 30, 2017 — Rated 7 out of 10 by B.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

Staff was very helpful and friendly, even came back at no charge to re-clean the living room. Unfortunately the zerorez process just doesn't work as well as traditional carpet cleaning.

Report a concern   April 30, 2017 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were able to remove a two-year old stain that another company could not remove last year. It was a pleasant and unexpected surprise!

Report a concern   April 30, 2017 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great. He explained everything to us and made sure we were happy with the results of the cleaning.

Report a concern   April 30, 2017 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service from all aspects of the business is excellent

Report a concern   April 30, 2017 — Rated 9 out of 10 by Ty Smathers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was quick and effective. Customer service was good and very informative.

Report a concern   April 30, 2017 — Rated 10 out of 10 by Mary Smelser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do exactly what say you will do, on time, and with professionalism.

Report a concern   April 30, 2017 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very knowledgeable and
my sofa looks amazing!

Report a concern   April 30, 2017 — Rated 10 out of 10 by Candy Lord Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javon was professional and helpful.

Report a concern   April 30, 2017 — Rated 10 out of 10 by Jan Frisch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Trevor did a really good job!

Report a concern   April 30, 2017 — Rated 10 out of 10 by James Trimble Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job! The carpet looks like brand new, like the day we moved in two years ago!

Report a concern   April 30, 2017 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You service tech was nice and knowledge able and my carpets look good also tile

Report a concern   April 30, 2017 — Rated 1 out of 10 by L.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the carpet dried, a clearly visible "line" was left, a line between what was cleaned and what wasn't, or at least that's how it appears. It's as if the machine stopped working properly, because I know the technician went over the entire carpet. However, part of it is visibly cleaner than the rest. I even commented that it didn't look as if it had been cleaned! There should not be such a visible line down the middle of the room. I would very much like you to return and clean it again. I really believe the carpet can get cleaner. I know it is old(ish) but I am just not happy with the results. I've used Zerorez many times, and this is a first. So that's what makes me wonder.

Report a concern   April 30, 2017 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service; reasonable prices.

Report a concern   April 30, 2017 — Rated 3 out of 10 by M.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Do to faulty equipment, you could not service the furniture cushions on site, therefore you took them back to the shop to be cleaned there. When you returned the cushions, they were not cleaned, so you still have them in hopes you will do a better job for the third time. I'm still waiting for the complete product.

Report a concern   April 30, 2017 — Rated 10 out of 10 by Katrina Achebe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very friendly and prompt. They worked very quickly but thoroughly. Are carpet looked great afterwards and I'll rest easy knowing that our children and dog aren't playing or laying on leftover chemicals.

Report a concern   April 30, 2017 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   April 30, 2017 — Rated 4 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I see almost no difference in before and after. This is the third or fourth time I have used you and am not going to again

Report a concern   April 29, 2017 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Do a good job!

Report a concern   April 29, 2017 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results

Report a concern   April 29, 2017 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was great. He represents your company in a very commendable way.

Report a concern   April 29, 2017 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and green

Report a concern   April 29, 2017 — Rated 10 out of 10 by Charlotte Willis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful! My carpet looks great!

Report a concern   April 29, 2017 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding professional representative did a great job.

Rugs cleaned by competitors in the past could not measure up.

Report a concern   April 29, 2017 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clearly explained the work they were going to do, yet didn't pressure me to buy those services.

Report a concern   April 29, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. The technician was very polite courteous and helpful. Second time to use this service and will continue to be a customer.

Report a concern   April 29, 2017 — Rated 9 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Preparation for treating the carpet by testing small areas
Pet treatment


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