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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that there was no odor after the cleaner left. I also liked the tile floor cleaner.
My carpets are not clean. The gentleman that came to my home was on his phone constantly and then his wand did not work properly. My carpets are streaked and do mot look good. Someone needs to back out to my home and see what a mess he left. They need to be redone and not by the same gentleman that came out the first time. I have used Zero Rez for years and this is the worst job I've ever received.
cleans well and quickly
The gentleman that cleaned the carpets, tile and wood flooring was a complete professional. He worked extremely hard to ensure all jobs exceeded expectations!! Very happy with the results!! Most appreciated!
Very efficient
No detergent. Your technician was knowledgable, thorough, friendly and professional. Our porcelain tile floor had badly ground-in dirt from our recent remodel of our house. It now sparkles with a brand new look.
Carpet Cleaning
The carpet cleaner rep (Hayden) was very professional and courteous but we didn't see eye to eye on the customer satification issue. I shared w him that the stains in the high traffic areas in the family room tend to show mostly at the evening, when there is not much natural light. I also shared that one time we thought the cleaning went well but when the carpet dried and evening came, the spots were still there. I called you guys back and you offered to redo that area the next day. Stains gone! Hayden offered to hit those spots twice. When all was done and his equipment was packed away he asked to do a walk through. It all appeared good. He said bc I said that they would not be able to come back free of charge the next day to redo those areas if I noticed the spots during the evening. I was really surprised to hear this and told him so. I asked him about the importance of customer satisfaction and he said they believe it in "up to a point". He then included this disclaimer on my receipt but failed to add that I didn't agree w it. I told him I wished he would have told me this before he packed all his stuff away. I would have asked that he clean that area a third time to be safe. He didn't say anything. In my eyes, I requested your services to clean the stains. If the first attempt to clean them didn't work and I see them at night, we try again. I told him that it's not my fault or your fault that the stains are hard to see in the daylight, but that we would just need to clean that area again - we need to finish the job. I don't recall what he said to that. (He did not recommend any additional special treatment on that high traffic area). I told him that right now the stains "appear" gone but that again I won't know for sure until the evening. We didn't end the conversation seeing eye to eye. I've been using Zerorez for years w great results but was very disappointed this time to hear that he refused to ensure that the job he did was complete and thorough. It came across (perhaps incorrectly) that he really didnt want me calling up there if I was not satisfied - maybe that would look poorly on him?
Dont feel like the up charge sale was worth the price
Non toxic and orderless. Your specials have been a blessing.
Waiting on response from last visit. Very unhappy and disappointed with the service. Email address removed
Need to do better on showing up on time!
Feed was very professional and explained the process of treating the pet urine in the carpets. He did a thorough job on my carpets and then went to my wife's house and did sn eQualls professional job. He was a hard worker. We are pleased with Zerorez and the process they used to clean our carpets. Thanks Fred.
Friendly staff. Quick service!
Driver drove across my grass destroying portions of my yard. Zerorez sent someone out to repair but damaged the yard even further. Now I am trying to repair the damage and have been issued a warning by my HOA to repair it better or be fined. I have zero confidence in Zerorez and have had to explain it to all of my neighbors when they ask about the damage.
They came right when I asked them to . Very pleasant and helpful young man. Carpets look great.
They work!!!
Cleaned some very difficult areas and the service guys were informative at every point.
The agent was nice and friendly
Great
Job well done, great customer service.
excellent service
Thorough explanation of services. Courtesy of service team.
Great service and knowledge of our technician.
Paul was excellent
Great service!
I love water only, no detergents. Also your employees are always great!
Darwin's professionalism, commitment to ensure excellent quality and his approachability was superb
He exceeded my expectations and the house was more than "move in ready", it was like NEW> I will request Darwin to come to the house I moved into to clean these rooms as well.
Easy to book, professional service, no sales pressure.
Well trained and polite technicians