Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84020 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 18, 2017 — Rated 10 out of 10 by G.A.J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great and the tech was very professional. We will be calling you again !

Report a concern   June 18, 2017 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality of results

Report a concern   June 18, 2017 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile looks fabulous. I wish I could have afforded to get all of it done, but maybe next time.
The carpets look so much better. The technician was very professional, and the service was great!

Report a concern   June 18, 2017 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, quick, efficient and knowledgeable workmen.

Report a concern   June 18, 2017 — Rated 8 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was terrific but unfortunately all the stains were still there after the carpet dried. Although they looked conquered when wet, when dry they were none better. I am disappointed.

Report a concern   June 18, 2017 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service guy was on time, couteous, and respectful of my home. Took pride in the work he did and appears the odor is gone from the room I had deodorized although it isn't completely dry yet.

Report a concern   June 18, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This technician was great. Excellent job.

Report a concern   June 18, 2017 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have the technicians not tell customers that there is not a credit check to apply for the air purifier. The one that came insisted no credit check. I believed him. Now I have an inquiry because he lied. I do not appreciate that.

Report a concern   June 18, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding technician! Very polite, courteous, knowledgeable, and friendly.

Report a concern   June 18, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you were able to remove dark traffic stains.

Report a concern   June 18, 2017 — Rated 0 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet is basically not any cleaner. And your machine actually pulled up a new large spot...we were moving and the realtor who manages several properties was not happy..Also everyone who came over could not smell urine yet your man tryed to charge an extra $120 for urine treatment even though we have been in there 8 years and have no pets ..He said previous tenant's pet's urine odor would be reactivated... so really a very negative experience!!

Report a concern   June 18, 2017 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was an excellent technician. He was hardworking, timely, informative, and friendly. He went above and beyond to listen to our concerns about the air quality in our home and made suggestions without pressuring. We couldn't be more pleased with the results!

Report a concern   June 17, 2017 — Rated 1 out of 10 by L.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was at the house for about an hour - is that normal for 4 rooms? The carpet looks abput the same as it did before he started. If he would have told me when he started that these carpets can't be cleaned, I would have thanked him and saved $340. I was expecting more.

Report a concern   June 17, 2017 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water vs soap.

Report a concern   June 17, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two reps who came out to pick up the rug were very professional, knowledgeable, and courteous. I am impressed with the people you are hiring to do the work.

Report a concern   June 17, 2017 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were efficient and thorough in getting my carpet cleaned. They educated me on what they were doing and how they were going to proceed before even getting started.

Report a concern   June 17, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, quick service.

Report a concern   June 17, 2017 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On-time friendly staff, efficient floor cleaning

Report a concern   June 17, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great techs that do a great job

Report a concern   June 17, 2017 — Rated 0 out of 10 by D.J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet cleaning went fine, but the gentlemen who did the grout cleaning told me that the grout would look like new. Its not even close. I paid an additional $175 to have my grout cleaned and it doesn't look any different. If this issue is not resolved, I will take my complaints to the BBB and the Attorney General's office. -- Last name removed Phone number removed

Report a concern   June 17, 2017 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and informative. I liked how nice it looked after the job. It smelled good and looked great!

Report a concern   June 17, 2017 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your crew members all do a quality job!

Report a concern   June 17, 2017 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionality, dependability

Report a concern   June 17, 2017 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero Res Technicians are knowledgeable and very helpful. No "upselling" or unnecessary sales pitches - just useful information (I like that a lot). The Zero Res cleaning process is 2nd to none. Keep up the great work!

Report a concern   June 17, 2017 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The outstanding customer service, knowledge, and experience of the man who cleaned my carpet. Amazing results!

Report a concern   June 17, 2017 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the service and the attentiveness of the technicians.
I like the method of cleaning.

Report a concern   June 17, 2017 — Rated 4 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price was way too high for the same service I had 18 months ago. It was more than 3 times higher.

Report a concern   June 17, 2017 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came out to do the cleaning was very nice and knowledgeable.
My carpets looked beautiful when he was finished.

Report a concern   June 17, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work--carpets look great. Technician was knowledgeable and helpful, and the carpets dried fast too.

Report a concern   June 17, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on the carpet.


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