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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
once our carpet had dried there are dark spots up and down the hallways
Outstanding Service. They will right any wrong. Kind and professional
The carpet looked great when they were done. They arrived timely and completed the job quickly.
Service tech was so nice and so helpful. He was on time even early. He was courteous and very friendly. Made the experience very easy.
I like that they have safer and less toxic ways to clean my carpets.
Service was quick and thorough.
Very thorough and clean job overall
I don't know why you quote one price then double it when you arrive
It was quick and easy to schedule and follow up was great.
4 rooms for the price of 2 special I received multiple emails about didn’t mention anything about wool carpet being an extra charge or any other exclusions. Unlike other businesses, there was never a reminder text or email, just a presumption after I booked a window that I would be home. No text saying technician on the way.
Prompt service and the technician was great to work with.
The hard upsale was unprofessional and obnoxious.
Timely and great work
Very professional - have always been pleased with the service received. I was very happy with Quentin and Burt who cleaned my carpet on 9/20/24.
On time. Easy scheduling.
No chemical smell
All the stains came out! The rooms don’t smell like chemicals. I am so impressed.
I had both the air duct cleaning and carpet cleaning and I was very pleased with the results of
both and would definitely recommend Zerorez to others.
Outstanding service. A couple days later, I am still very pleased with the look of my carpet. Technician was highly professional.
The knowledge of the technician
Ease of scheduling. Dependable. Communication..
Excellent service! Carpet dry quickly! I like the way my carpet looks. Thanks you.
Great service, technicians and prices
I've used them for several years I love the clean
carpets when they're finished. Always courteous & friendly. I will always recommend them.
Antonio was punctual and professional. He did a fantastic job and got my carpets way cleaner than I imagined given the state they were in. I would recommend you arrest to absolutely anyone that needs carpets cleaned
Wry courteous and professional. Job well done.
Very nice and did a great job!
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I love the way my carpet looks, smells and feels aft Zerorez. I’ve used them for years and frankly will Never use anyone else
The technician Increased the price 40% over the price I was given when I scheduled the appointment. The technician was rude and did a fast Sloppy job.
Few chemicals, really clean. Incredibly nice and knowledgeable technicians.
As I have stated before, we received substandard service on the first visit. We were long time clients. Had another tech come out to rectify the situation. Those two visits cost us almost $1,000 and the second tech actually took pictures of the missed areas. I feel we should be reimbursed for the substandard service we received. I will go on social media to make sure others know of the situation. You all just lost a long-tenured client. SHAME ON YOU!