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based on 84011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician who came out was polite and took time to explain what he was doing. Unfortunately, I was not completely satisfied with the result of the cleaning. I had a couple of high traffic areas that were dirtier than the rest of the carpet. Zerorez has been able to clean those areas in the past, but for some reason they did not come clean this time. The technician did go over those areas a couple of times, but they were still not as clean as I would have expected. I will have to consider whether I use Zerorez in the future.
Professionalism and timely manner of completing the task.
I am most impressed with the tile cleaning!! Amazing!!
Dez did a great job
Absolutely Phenomenal Service!
Awesome
That you don't use soap in your machines and my rugs. Your personnel are always polite, etc.
I have used you several times. Y'all were SO late in getting here and you did not get stains out again.
Priced a little high compared to other services
Excellent service!!
Clean and no odor
My carpets are horrible
Black lines and dirty spots
I have pictures and would like for someone to come out Monday to fix this!!!
Charles did an excellent job on my carpet. He was a pleasure to work with and I will request him by name when I need carpet care next time.
Charles represented ZeroRez very well and is a significant asset to your company.
Thanks for the opportunity to give feedback.
Name removed
North Richland Hills
Very friendly
I like that you provide a thorough and chemical free cleaning.
The employees were friendly, knowledgeable, and efficient. Also the price was good.
Always looks so good and doesn't take forever to dry.
Clean and natural. Timmy was very knowledgeable and provided excellent customer service! Great young man!!!
Technician was on time, was very polite and professional and did a great job.
JL was very professional and showed a great attention to detail. My carpet looks, feels, and smells clean.
We really liked our service tech Dominique Finley. He listened to our concerns and made it his goal to take care of our carpet issues. He did a great job and we will request him to do future cleanings.
Make sure carpet is not overly satirated.
Technician was very professional very friendly and very efficient. My carpets look better than ever
Did x great job!
Easy yo schedule and the technician was very professional
I called to get an appointment scheduled for an estimate for on August 22nd.
Technician arrived with tools in hand to start cleaning. I explained to him that I had requested an appointment to get a quote, as I did not want "sticker shock" when it came time to pay. No problem. Paul put his tools away and proceeded into the house and I showed him all the areas to be cleaned and the stains that I wished to be treated/removed. We went through the house and even took measurements of the hallway. When finished, he said he would "call in", and provide the information to the home office and that I would receive a phone call or email with the estimate. At this time I told him August 25th, in the early morning, would be a great time for him to return to clean the carpet.
On August 23rd I received an email confirming an appointment for the 25th for the cleaning and it contained all the normal instructions as did the previous email, but no estimated price. I also received a voicemail confirming the appointment. I placed a call in the late afternoon of the 23rd to get a quote. After a bit of digging, I was told that the quote was $309.
The 24th I received a call confirming my appointment for the 25th and the two hour window of 10AM to noon. Not really early morning, but OK.
On the 25th, at 10:53AM, I received a call stating the Tech was running late. Again, understandable. At 11:39AM, Paul arrived to start the job. He was very pleasant, courteous and got right to work tagging the stains. I told him about the emails and phone calls to get the quote. He stated that he forgot to email me the quote and apologized. I told it was OK, that I had received the quote from the phone call. After tagging all the stains and setting up, Paul comes to me with the final price of more that $1100. Um, no. Needless to say I was not happy. This was the entire point of making a first appointment. Why did I take time away from my job to get an estimate? The first appointment was a complete waste of my time. Even the stain at the base of the base of the stairs, that I paid extra for, is still there.
The gentleman that performed our carpet cleaning was very knowledgeable and courteous. Our twelve year old tile and carpet looked awesome when he was finished, like new! Certainly the best value for the cost!
N/a
The carpet doesn't look any cleaner than before the treatment
We have very light colored carpets and Zerorez did a great job removing our traffic stains!