- Phone: (214) 372-5326
- Visit Website
based on 84539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional person. Clone him.
I scheduled a carpet cleaning just to freshen up my relatively new carpet and plump up some high traffic areas. This would be the third time I've used your service. When the technician was finished cleaning my carpet he asked me if I wanted to look things over. I now regret that I didn't go all the way into my master bedroom, I just looked inside from the doorway because I didn't want to walk on the wet carpet. Later that evening my husband and I finally went into the room and found six dark, rust colored stains close to the bathroom door. There wasn't a single stain on the carpet before but these stains were very dark and unmistakable. The next thing we were concerned about was it took nearly three days for the carpet to thoroughly dry as it was so saturated from the cleaning. I called your office first thing the next morning regarding the stains. It took almost a week for a time slot to open. The representative came out and spot treated the stains but it only lightened them, it did not remove them. He said that the stains weren't consistent with anything that Zerorez uses or your machinery. He had to write in his notes that it was nothing that Zerorez did to create the stains. Since I have no pets and my children are grown and out of the house, and no one went into that room after the cleaning I had to just state that we didn't put those stains there and it had to be the technician that did it. I then scheduled your technician to come out a second time to try to clean the stains. It took another couple of days of rescheduling because I had to leave unexpectedly on the day of the second cleaning. He tried again to remove the stains but unfortunately they didn't come out. I will say that the technician that spot treated those stains was very nice and did everything he could to try to get those stains out. I'm so frustrated and disappointed that I called your company out to just freshen up my clean carpet and your technician left stains on my carpet that won't come out. I can't recommend you to anyone. I'm not even sure if I will use your company again even though I would really like to stick with you.
Very professional team very goog results. Fair price.
Excellent service and knowledge of carpet cleaning by Jaylon Harris.
He did a great job and my carpet looks so much cleaner than last time.
Will ask for Jaylon the next time I need my carpet cleaned.
It is very easy to schedule with you and your estimates are very accurate!
Cindy
The bathroom tile could have been a little better
The Technician did a great job and because of him I will schedule another cleaning
Excellent cleaning equipment. Products taje out dirt, pet pee and hair.
Great service and friendly staff.
How do we get the estilio gaucho certificate?
They didn't come during their 2 hour window. The tech was very nice but I just didn't see a huge difference in my carpets like I was hoping. And cleaning tile was way too expensive!
I think you guys did a nice job considering the carpet was about 15 years old. So that was our fault. I just felt some places that were soiled were just as soiled as others which came out better but overall it was a good job
Technician was very informative
Desmond was very professional and did a fine job!
Prompt polite professional
My carpets are clean most important have used you folks for years and will continue especially now that I know you can service 3 floors - the gentlemen that did job was professional, efficient and would like to request next time.
The technicians were very informed and worked at a diligent pace to get the job done.
Dave, our tech was very knowledge. He took the time to explain everything. He was punctual and thorough. Highly recommend.
Great customer service, quick and efficient and quality workmanship.
What I like about Zerorez is that they don't use chemicals and the technicians carry themselves with a lot of professionalism.
Clean and fast. Sry friendly technician
Completely happy with the customer service and how clean our carpets are now. Thank you!
No chemicals, excellent service.
The work was good but the scheduling was bad.
We were first told between 8-10 am. Then at 9:30 am we were told it would be between 10-12.
At 11:30 am we were told they would be here in 30 minutes. then at 1:30 pm I called and was told they would arrive in 45 minutes.
They finally arrived at 2:15 pm for an 8=10 time slot.
We were cleaning an RV and needed the extra time to dry the carpets before closing the unit.
Very happy with your service. Your tech showed on time and did an excellent job cleaning our gym.
Great!
Good job, on time and courteous agent.
Very easy and super nice guys
I liked the tech explaining what he was going to do prior to getting started. Also gave recommendations.
Great job of cleaning both carpets and tile. Prompt and courteous.