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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good knowledgeable service.
Chris (i believe that was his name) was very informative, professional and took the time to explain the process to me as well as discuss options for treating tough stains.
My rugs looked great when he was done!
Quality clean, employees, and price
The tech and his equipment were spot on, never had our carpets cleaned before, ever, and they look brand new now. Tech was amazing. He communicated the whole time and did amazing work.
Zero... No good service for the amount of money. The guy clean up less the 10 min to say it will be clean once it dry
I felt like i was scammed.
All
When I scheduled the appointment, I specifically asked for the technician that I had last time. The scheduler told me that was Bobby and that he would be available the following day between noon and 3:00. She said, if for some reason he wasn’t available, she would definitely call me back. The next day someone different showed up an hour early. When he told me that he didn’t have anything to put under the legs of the furniture, ( as you have always done before), I suggested we reschedule. He said the.”blocks” are on back order, and he had no way of knowing when they might be available. He set up, cleaned and was gone in less than an hour. I still have the same dirty spots on my carpet. When I pointed this out, he gave me the excuse that the carpet was worn because it was a traffic pattern. The spots weren’t even in a traffic area. He also did not offer the air duct inspection. I did call your office today and gave the same concerns, but I haven’t heard back from anyone. I guess my next step is to post online.
Every part of this process was simple, the technician who came to my home was knowledgeable, friendly, and professional, and my floors look amazing! I would definitely recommend Zerorez!
Very courteous and. Works very hard to take care of the issue.
Technician did not have the equipment to clean our tile after cleaning our carpet, so we had to wait for a second technician to be dispatched
Always show up during time set up; very professional and do excellent work
Outstanding service and results.
Very qualified tech Jayretz
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Great service and all of you do a great job !
THey did a great job!
Professional staff, excellent work
You shrunk my dining area rug and have come out twice to put books on it and it still have
lumps in it and the tech said management would call me and you haven't called me and I don't want to pay you $150,00 for shrinking my dining area rug.
The technician was friendly and fast. The carpet looked great afterward.
I’m very satisfied with Zerorez!!👍🏽👍🏽👍🏽
They were on time and were able to get all of our floors done.
Our technician Julian was heaven sent. Our carpet looks like it was just installed and smells great. This man deserves a raise and a wonderful bonus at Christmas. Thank you for re-doing our carpet and making sure we were satisfied.
Mary
Professional, kind, efficient, and thorough. Will definitely use again and refer business to my family and friends!
Very kind employees, very knowledgeable, very helpful. Did a great job!
Inform customers upfront about the area rug charges and how they are calculated, I was never told how I would be charged about my area rug, which I DID NOT get cleaned due to last minute charges to be included.
ZeroRez did a great job! I was able to book a next day appointment. They arrived at the time promised, was professional & courteous. I will definitely use ZeroRez again.
The Zerorez-Water(tm) and the gel that the cleaner applied was very efficient to the white fabric of my captain accent chair. Therefore, I assume it does the same to the fabrics of my antique sofa and loveseat. The cleaner was very diligent and hard working.
The service is very professional. I’ve used your company for over 12 years.
Excellent customer service!
I have used Zerorez for more than 3 years to deliver carpet cleaning services. They are always professional, fast, efficient, and thorough in providing the services.
Technician was knowledgeable and easy to work with