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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ZEROREZ is the only carpet cleaning company I use.
Everything!! Great job!!! The gentleman that cleaned my carpets so polite and did an amazing job!!!
Give special discounts to customers that use you often.
The technician was able to address spot treatment for our white carpet and after steaming and cleaning, the spot came out. Hurrah! He was punctual and knowledgeable of the product and service. He offered other services; however, we declined as we were not interested at this time. We will continue to call Zerorez for future carpet cleaning needs.
The professional care given to cleaning of my items
After everything had dried. It just doesn't look that great. I wasn't expecting perfection, but I don't see any changes in some areas.
Good service. Get carpets like bew
Technician was very friendly and the carpet cleaning was outstanding! However, after he left I discovered the following: Corner guards weren't used, so my baseboards sustained some damage from the hoses rubbing against them and they will need to be filled and repainted. In two areas, my outlets had been used. The wallflower air fresheners had subsequently been plugged back in upside down. The oil then poured out onto the floor which destroyed my baseboards - they are painted in a water-based paint, so the oil caused them to bubble and peel so I will need to sand and repaint them. In the bedroom I noticed marks on the wall which turned out to be gouge marks down to the plaster so I will need to patch/repair/paint those areas as well. So for the carpets, service was a solid A+. For the careful treatment of my home, not so much....
Technician was excellent. Arrived within the time window as promised.
1. Tell your people not to lower home owners a/c without their approval.
2. DO UNPLUG DEVICES HOME OWNER HAS PLUGGED IN tell home owner of any issue they have with a device and let home owner make the decision
3. QUIT ASKING FOR DRIVER TIPS!!! You are playing the driver most likely a high salary and the customer should not be given the pressure to tip.
4. Offer seniors and disable veterans a special discount
5. Quit sending out so many emails. Seems like I am getting an email every week or two.
No soap scum!
We have used Zerorez many times and each time is just as fantastic as the last. Your people are very professional and put a lot of care into their work. The results are wonderful!
Friendly helpful service and an amazing job getting my carpets clean!
Great Service, No Chemicals unless extra protection needed, and always service friendly. I've used ZeroRez before and will continue to do so when needed. Chapel was our service rep, who was very attentive, responsible, respectful and assisted us with any questions we had. Excellent rep with excellent service. Thanks so much!
The 2 men who came to clean carpets were very nice, quick and professional.
Job well done
It does a good job at cleaning g
Bobby was friendly & very nice. Did his job quickly & my carpets look great.
I like that you don’t use stinky chemicals and the employees are always nice and efficient.
The results of the service were excellent. The technician was efficient and pleasant. We enjoyed having him in our home. A fine young, very tall young man!
The crew was excellent and did a great job. Very personable and professional. Carpets look wonderful!
The professionalism of the technician (Dee) and the quality of the work was executional as always with this company. I will never use anyone else.
great team...punctual..knew what they were doing and did it all with a smile.
Pablo & Harrison the best!!
Pet treatment isn't as effective as I would hope for.
Service was on time and very respectful of my property, did a very goog job
I already called with my complaint and was told TOO BAD I will never do business with you and have told my friends to go to STANLEY STEAMER who is the best
Always great service! I have used Zerorez multiple times to keep things clean.
the technician was friendly and efficient. My carpets look great. Very good job.
The person doing the service was very professional and knowledgeable. He got the stains out of my carpet that I thought would never come out, and quickly. Very pleased!
Bobby was on time, fast, efficient, friendly and very knowledgeable. He explained everything very well before and during cleaning process. The carpets were vey clean and the dog odor removal worked like a charm.