Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2024 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician did a great job on the carpets!

Report a concern   October 3, 2024 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and team

Report a concern   October 3, 2024 — Rated 8 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your pricing and special were much better previously. Substantially more this time.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Lisa Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The personal care and touch the technician gave. He was EXCELLENT and extremely courteous!

Report a concern   October 3, 2024 — Rated 7 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Stop with the hard up selling from your technicians when they arrive. That should be done as part of the original quote. It comes off as a bait and switch when you're tech is in my home and he makes you feel like you are getting less than a great cleaning of you First name removed't upgrade. I was on the verge of just telling them to leave without doing the carpet cleaning at all.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Kim Andrews Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are professional, personable, and highly competent. Your pricing is reasonable. My floors always look great afterwards. The drawing time is minimal.

Report a concern   October 3, 2024 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don did an excellent job ... on time, did quality work, showed me/informed me what work he was doing ... Very professional how he did the work. Will recommend to any friends, neighbors.

Report a concern   October 3, 2024 — Rated 8 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Spend a little more time in cleaning derails Black spots and shadows

Report a concern   October 2, 2024 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, friendly technicians, great job!

Report a concern   October 2, 2024 — Rated 10 out of 10 by Brandon King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I did not catch my technician’s name but he was very respectful and did a fantastic job! This is the second time I have used your company and will definitely be back later.

Report a concern   October 2, 2024 — Rated 10 out of 10 by Krystyn Dishaw Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the job done!

Report a concern   October 2, 2024 — Rated 6 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The rugs look nice but none of us could tell that the tile had been cleaned. Lots of money for nothing. The grout looks as dirty as it did before.

Report a concern   October 2, 2024 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable employees

Report a concern   October 2, 2024 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very knowledgeable about the cleaning service I was receiving. Excellent job! Thanks so much.

Report a concern   October 2, 2024 — Rated 10 out of 10 by G.D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are fresh and clean, also sanitizer is used if needed. Service men are all very nice.

Report a concern   October 2, 2024 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was very knowledgeable about the product and explained every step. He also was very professional. He is a good representative of your company. He cleaned the rooms and was in and out in a timely manner.

First time using Zerorez and would use them again!!!

Report a concern   October 2, 2024 — Rated 10 out of 10 by Bobby Erwin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was a BIG job! The carpets at our funeral home are clean, even the tough spots are gone because Javier took the time to do the job right! The carpets are fresh, and look brand new! THANK YOU! Bob Erwin

Report a concern   October 2, 2024 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable Technicians. “Clean” products
Professionalism

Report a concern   October 2, 2024 — Rated 10 out of 10 by Denise Broadhead Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable personnel excellent service at a good value

Report a concern   October 2, 2024 — Rated 10 out of 10 by V.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was very courteous & thorough.

Report a concern   October 2, 2024 — Rated 10 out of 10 by john grimm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, completed the work in a reasonable time period at a good price, thanks.

Report a concern   October 2, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was polite and professional, he cleaned all my carpets in no time! He also made suggestions for stains as I was cleaning them incorrectly. Great company to do business with.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Sol Kardon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly, did a great job!

Report a concern   October 1, 2024 — Rated 10 out of 10 by Ben Davis Jr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team that came were fantastic. Professional, friendly, and knowledgeable.

Report a concern   October 1, 2024 — Rated 3 out of 10 by K.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

None of the small stains were removed and the carpets dont look like they have been cleaned at all. Just not the refreshed look I was hoping for.

Report a concern   October 1, 2024 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   September 30, 2024 — Rated 10 out of 10 by Angela Brady Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was super thorough and polite. He did an outstanding job! Thank you!

Report a concern   September 30, 2024 — Rated 3 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had a coupon for 3 rooms cleaned for $109. Once technician was completed we were given an invoice that included a $25 service fee. This fee was unexpected and had not been told to us on any call previous to the work being done. We feel this is totally inappropriate

What you could do to make it right, is to refund the $25

JR and Andrea Last name removed

Report a concern   September 30, 2024 — Rated 10 out of 10 by Marsha McCance Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dry quickly and my tech, Julian, was excellent at what he does!

Report a concern   September 30, 2024 — Rated 10 out of 10 by Steven Howell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for great service


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