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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I only use zerorez to clean our carpets because I know I can trust the products and process they’re using. Their customer service is always great as well. The end result speaks for itself time and time again.
Always do a great job.
It really cleans the carpets, really well.
On time and efficient. Did a nice job, and didn’t leave the carpet too wet.
Burt is amazing!!!! Very professional, friendly, prompt, = great!!
he did a very good job on my rug and recliner. I am very pleased.
Efficient
Thorough
Great results
Professionalism of technician
Environmentally safe
Very good cleaning and resurfacing. Awesome job.
The people are well trained and they care about doing a quality job.
Hard worker and honest. I love there are no harsh chemicals.
On time, friendly, easy to deal with and did a great job!
great job!! so great we will have more rooms cleaned
Technician was great. Very nice, informative and spent time working on stains.
Alberto did a great job on my carpet. Thank you Zerorez! :)
M. McGregor
Quick and efficient! Got them out ASAP and helped us clean our carpets before moving out of our home.
Our tech was very friendly and helpful. The reason for my low rating is that he kept referring to my "wife" and "the Mrs." While the intent of this generalization may have not been to be exclusionary, I need to point out that I am a gay man, and that when you walk into my home, you can see photos of my partner and I throughout the house. Additionally, my partner was home and working in the study when the tech arrived.
I work as a DEI consultant, and I am constantly educating others on the importance of being inclusive, using inclusive language, and not making assumptions. And, here I was IN MY OWN HOUSE facing a microaggression. At the first mention of "your wife," I indicated that my partner and I had a dog. However, when the technician continued to say "when your wife gets home, when she walks around, etc." I could only interpret the actions from the technician as intentional, and not an oversight.
While I am pleased with the work that the technician performed, and while I am pleased with the service that Zerorez provided, I'm not pleased with how I was made to feel in my own home by the language that the technician chose to continuously use. Please provide better DEI training to your technicians.
Awesome Job i am so please by our second technician and i don't know his name but he was great
I don't like being upsold. I tend to agree to things on the spot when I am not sure if I need or want them.
Fast, effective, and professional! Fantastic job all the way around!
Excellent service.
Very happy with service.
Had a window from 8am-10am. Technician called at 730 and said they would be there in 50min. Technician never showed up and called at 930am asking if anything happened. The communication was poor and sent someone from 10am-11am. It was my daughter’s birthday and I had many errands to run and that’s why I chose an early time slot. Technician then finished in 40 min and if felt rushed. I had 4 rooms and noticed my bill shows 3 rooms for the discount of $33/per room and then a $50 charge for a “full room wall to wall”. My king bed was still in the room and entertainment center so it wasn’t wall to wall. I would like for the charge to be changed or to have someone clean the room wall to wall if that’s what I was charged. From my experience I can’t say that I would use the service again or recommend
Quick, professional, and easy to book
Great job .very polite and knowledgeable technician
Service is always good. Three room specials are great price. Work is professional and efficient. Like the no soap cleaning process. Stays clean much longer and feels great.
appreciate your expert and thorough cleaning!
The dirt is probably gone. The carpet looked great when the cleaner left. However by the next morning the stains are back and the pet smell. Bummer that there was also an upsale for the pet odor removal. Doubled my price. The service was great just not the outcome I had hoped for.
I chose the company because the price was fair. The technician showed up on time and did a wonderful job. He explained what he was doing and answered my questions. Great company!
They followed up and recleaned some problem areas! Friendly and accommodating!
Pablo was absolutely amazing! He was efficient, came right on time, explained how everything works, and now our couches and mattresses look brand new. We feel great about the service and the no-chemical use too. Thanks Pablo, and the Zerorez team!
Very efficient, and great personable staff!