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based on 83872 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the sanitizer. I always use zerorez every year for the holidays!
Professional, quick and good results
The young man that came out and did our carpets. This last time was fabulous. He went over the dark paths and made those old carpets look beautiful. Keep him hired. We want him next time.
The tech seemed to know his business.
Jay was great. On time, polite, professional and did an excellent job. I would highly recommend Zerorez to anyone.
The carpet stays clean longer than any other service. My carpet is 19 years old and after you clean it still looks great.
Great service
The tech was very nice and because of that I tipped him. I knew when he was still here and “finished” that I was not happy with the results, like I usually am. He was faster than anyone I’ve ever had out. He was finished with 3rooms and a walk in closet in 35 min. Very fast! And it showed. The carpet in my closet looked and felt almost untouched. I knew it had been touched because it was wet but it was still smashed down , not fluffy like a freshly steamed carpet. The theater room had multiple stains that were still visible. I didn’t expect them to be 100%gone since I didn’t pay for the extra stain removal chemicals but I did expect them to look better. I know what to expect because I’ve used zero Rez many times in the last and I’m always pleased. But not this time. I called customer service to see if I could use the 100%satisfaction guarantee that you have, and they denied me that! Apparently my signature on his phone was voiding your gaurantee! I did not know that! He didn’t explain that at all. I thought I was signing that he had completed the job. I won’t be using zerorez any longer.
Jay was very professional and did an excellent job.
Excellent customer service!! Friendly tech and very professional. Our carpets look brand new!!
Zerorez always completes their job in a professional manner, as well as doing a great job cleaning my carpets and tile floors!
Good service
Everything! Great job except a couple spots did not come up:(
Technician very courteous & thorough. He went above & beyond to make sure we received a good cleaning!
Prompt, efficient and effective service. Courteous staff, on phone and in person.
Helpful and efficient.
Carpet always soft after cleaning
Your people are very friendly and professional.
Technician showed up on time did a fantastic job was extremely personable and professional
Professional and very knowledgeable about what needed to be done to achieve the best results, great results on our carpets.
Professional friendly service. No chemicals.
Carpet looks great! Thank you!
There aren’t any strong odors after cleaning. The carpets are very clean.
The service technician, Dee, was very friendly & professional.
Great customer service and work
The service tech (Diamond) was on time and very efficient. Carpets looked great.
Friendly, efficient & thorough
Can never just come in and do the job asked always upselling some additional service
Personable tech and rugs looked great.
Unit usually takes a 2-3 months for stains to reappear. This time, they reappeared as soon as the carpet dried. Wasted time and money.
The carpet looked great and customer service excellent. The professional gave advance notice prior to arrival. I only use zerorez for my carpet cleaning because compared to others I have no residue or dirty looking carpet left behind. Well worth the money