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based on 84987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was extremely friendly and walked me through every step of the process.My carpet looked and felt very clean and since I live in a rental property, that was important to me.
Jonathan did a great job, especially all by himself. What a difference! (Took longer than I thought to dry--more like 24 hours than 4-6.) My dog is already happily rolling on the clean carpet. And my kitchen floor looks like new!
Always on time and courteous and efficient!
Honestly I was surprised that the technician did not clean under the bed and missed a corner where there was a basket.
409 Colony Dr. Allen, TX 75013 date of service April 2
I don't believe the service lived up to the hype. Just another carpet cleaning company except with the annoying attempts for constant upsale. I've used several carpet cleaning companies and I just wasn't impressed by this one
While everyone knows technicians are supposed to upsell, I literally had one pet stain I wanted out, maybe 4"X 2". The charge for treating that one stain was $75, which I opted out of. It didn't come out with the cleaning, so I'm still left to do it myself. I also have one area rug that he quoted me $350 to take, have cleaned, and delivered. Seriously, I could buy 2 of them for that price. These prices are ridiculous.
The fact that you clean my carpet without and soap and my carpet always looks great!
My carpet looks great! It feels clean & fresh and Dave was a fantastic serviceman!
Great job!
Very careful with furniture. Checked to see if chemicals would work before using and charging me.
Polite staff, and very concerned about your experience.
No chemicals, quick drying.
The tech I had was excellent...arrived within my 2 hr window...manors n grace...got my job done...my carpets look like new...after training my Tasmanian Devil Yorkie...I have had other companies in the past can't hold a candle to zerorez...This is the first time for us with zerorez...n first time with our new carpet being cleaned since installed in Jan. 2014...I am pickie...and will call zerorez again n tell all my friends n family...
Technicians are always professional and are very conscientious of customer satisfaction.
On time, efficient work, great job, very pleasant worker.
The technician was really efficient, friendly, professional. I was watching him work and he was very thorough and seemed to work harder than most I've seen.
Explained the process, and the price was as expected and the results were great.
Very efficient and professional technicians. Great work and price.
Very professional and on-time.
Professional and excellent customer service. Guarantees work by coming back to redo service
Their schedule was a bit delayed by half an hour.
Only 1 person per job is difficult, but the work is done methodically, professionally and completely.
I was given a lot of good technical information I needed regarding a filtration system which I appreciated as well as the measuring of the particulates in my house.
The time and consideration of employees.
The care and quality of the job .
The associate, Walker, was so professional and friendly! We really enjoyed his customer service, and our carpet looked brand new when he was finished. We will definitely schedule service again!
It's simple to make an appointment and the technicians show up on time; are upfront about costs associated with the cleaning, and finish quickly.
Service technician did a great job thx
The technician that came to the house was excellent. He explained everything very clearly. I was very comfortable leaving the house to get dinner. The carpets look great. Appreciate his efforts on our behalf.
GOOD SERVICE
ON TIME
PROFESSIONAL
Carpets do not look clean and slight smell with Flash Pet Treatment. I am not going to pay $60 per gallon for some other treatment when it should be included in your price. They said I needed 7 gallons ($420) for one room.... crazy. $176.45 for 2 bedrooms is already ridiculous. I am replacing the remaining 2 rooms of carpet with wood so I don't have to deal with this anymore. I got the same results with a regular Bissell carpet cleaner that cost less than this cleaning.
He did a very good job in cleaning our carpets last week. We will definitely use Zerorez again in the future.
Clean and efficient.
Businesslike.
Made clear that Customer Satisfaction was an important goal