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based on 84987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez always provides excellent service and guidance.
The application specialist you send out is always professional, competent and helpful.
We will continue to use Zerorez whenever we nead our carpets/rugs cleaned.
Thanks,
Chuck Chamberlin
The technician did a great job on my tile and carpets
My rooms were wonderfully clean — and they were so dirty. It dries within s few hours. The technician was friendly and knowledgeable .
I like that only water is used which is what's required for the warranty on my carpet. I also appreciate that if a spot doesn't come out, they'll return to treat again without a hassel. Torrance is our preferred technician. :-)
My Zerorez tech arrived on time and provided excellent service. My carpet looks, feels, and smells great. I will definitely be calling Zerorez again!
I'd scheduled to have Zerorez clean my air ducts and dryer vent on April 4, but, when the technician looked at one of my ducts, he said that he couldn't clean them because they're fibre glass. He said that he could cleanse the ducts with a material that would remove microbes. He quoted a cost of cleansing the ducts that was about the same as the cost of cleaning them.
Unfortunately, I agreed to the cleansing. I wish that I had not, so that I could have had time to consider the switch.
To cleanse the ducts, the technician took several panels off of the air handler to clean the coils. I guess that he then injected a cleaning compound into the ducts. A day or two after these actions, I started to notice a low whirring sound when the system's fan is on. I don't remember hearing the sound before the cleansing. I can't say that there's anything wrong, but this new sound makes me uneasy.
Zerorez should have warned me that they couldn't clean fibre glass ducts, and that the cleansing involved opening the air handler. Then, I might have asked the company that installed the HVAC what they thought of the cleansing option, did they think that it would be safe for the HVAC.
I also thought that cleaning the vents was part of duct cleaning. Apparently it's not part of cleansing them. They're just as filthy as before the cleansing.
I'm feeling like I got snookered.
Name removed
Estimate doubled....too expensive....in my mind can't justify cost for results, and would therefore not recommend. Felt like other carpet cleaning companies' methods of raising costs. Equally upset at self for agreeing to amount.
Excellent job!
I have used your services since moving into our new home in 2016 and continue to be very pleased with Zerorez. Darryl Boston was the last service technician I had at my house and I was very impressed with how knowledgable and thorough he was cleaning my carpets. He was very polite and personable and I will request him again as a service technician.
Great service!
Friendly service personnel, quick, complete, cleaning options.
Just be honest about the services that you are providing, and don't try so hard to talk customers into more than they need.
I spent over 500$ getting 3 rooms carpets cleaned and 2 tile floors in the bathrooms. Not a huge amount of carpet. We did have pet stains in the front living room that I paid a lot of extra money to have cleaned and treated. I still feel like it is not all the way clean, like it still could be cleaner. The man that did our cleaning was excellent, I have no complaints about him. I still have not received my voucher for the restaurant either, but that still may be on the way
Name removed
Email address removed
This is the second time I have used your service and both times I have not been happy with the folks cleaning the carpets. This last service the carpet fluffing machine was broken. If I had known I would have rescheduled. I did not realize until he had already done one room. He finished cleaning and then came through with a rake to fluff the carpet.
The carpet should have been lifted to help with the cleaning. I feel the cleaning was not as good as it should have been because of this. I also never received my promotional gift.
Environmentally friendly cleaning.
the technician was very knowledgeable and friendly
I've owned a carpet cleaner for years. Took it to have it cleaned and a few new parts. Well, it was too old to even get the main hose replaced. I decided to call Zerorez for our 1 room that has carpet. It was done and looks great and smells even greater. Thank you for helping us to clean and sanitize this room before my husband returned from an 8 week hospital stay. It is appreciated and the service technician was thorough and did a super job.
The Coates
Our technician Garrett was great! He really listened to our concerns and provided great customer service. We are so pleased with the results.
Very pleased with the quality of your work.......
We loved that the technician was straightforward from the beginning, and very helpful and friendly. David was very professional, and he communicated well with us everything he was doing, what issues we had, the instructions for afterwards, and was very respectful when we said that we don't want any extra treatments other than the basic cleaning.
When we got back into the office on Monday, it smelled so fresh and clean- none of that fake cleaner smell!
Prompt, fast, professional, upfront
Good job with cleaning.
Our carpet looks brand new. This is our second time to use Zerorez and we are always happy with the service.
Our scheduled time was between 4 to 6 PM. The technician did not arrive until 6:20 PM and was there till 7:30 PM on a Friday night. We had already moved the furniture so we did not decline the appointment.
The technician was good and did a good but not great job (was probably TIRED!!) He could not get all of the grout lines cleaned even though the grout/tile was only two years old.
We thought our price included tile sealing but the technician said no it was an add on for $50. When he wrote up the invoice it was changed to $60. I’m certainly not happy about that.
It would be helpful when you send the email confirmation that you include the quoted price and what that includes so there is no confusion .
No oders, fast drying
Service and approach in your products or application on the carpet cleaning. The technician was efficient and effective knowledgeable about whatever we asked. He did a Great job!
very good service, professional technicians
good service, prompt arrival courteous technicians
Very professional and did an awesome job
I don't know how old the carpet is in my house, but it was quite dirty and stained. After the cleaning, I could visibly tell the carpet was a lighter color and stains were no longer visible. I can't say my carpet looks like new, but it certainly looks much better. I will certainly use Zerorez again!