Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2018 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy, who was my technician, did a wonderful job cleaning my carpet through out my house.

Report a concern   April 19, 2018 — Rated 10 out of 10 by Sharon Nielsen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was excellent and very very professional. Explained what he was going to do to the carpets and did and was very personable. Great company... Great job...

Report a concern   April 19, 2018 — Rated 6 out of 10 by J.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

In the two experiences we have had with Zerorez, you were very disorganized. A year ago a tech came out and cleaned our carpets and at the end asked if we had a check for him or needed an invoice. I requested an invoice. A few months later, we had still not received one. I reached out to the company and finally was emailed one.

This time I had an estimate done again because we had different rooms we wanted cleaned. Apparently it was at a busy time, which I understand, but I gave them the days that would be best for me, and the guy was going to check the schedule and get back to me. He did not. I had other things to take care of and knew he had said the schedule was busy, but three weeks later, I still had not heard, so I reached out. Finally we got a tech out here.

In the end in both cases, things worked out - eventually, so things do not "need to be made right." Your company just seems very disorganized, and I'm not sure we will be using Zerorez next time.

Report a concern   April 19, 2018 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very thorough and cared about doing a good job. We had a pet issue and he made the carpet like new.

Report a concern   April 19, 2018 — Rated 10 out of 10 by Susan Leibold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well it cleans and the thoroughness of the technician

Report a concern   April 19, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that performed the work was very professional, informative and really cared about the customer satisfaction. He also did an outstanding job cleaning with great attention to detail. We are very happy!

Report a concern   April 19, 2018 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the clean. My carpet looked like new. The technician. was very pleasant.

Report a concern   April 19, 2018 — Rated 10 out of 10 by Connie Markel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician, Richardo did a wonderful job to clean my carpet. I will recommend him for another customers.

Report a concern   April 18, 2018 — Rated 4 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I think if your carpet isn’t very dirty this is fine. We didn’t have spots just didn’t look a whole lot different when it was done and I missed having a clean scent

Report a concern   April 18, 2018 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! Especially the fact that once stains are removed from a rug, they never reappear. Joe V was an excellent technician on my cleaning this week.

Report a concern   April 18, 2018 — Rated 10 out of 10 by iris roewe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very professional young man and didi a great job

Report a concern   April 18, 2018 — Rated 4 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Still shows streaking

Report a concern   April 18, 2018 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technicians are ALWAYS caring and thorough. They always speak highly of the company, which is refreshing today. The service is reasonably priced and is done in a timely manner.

Report a concern   April 18, 2018 — Rated 10 out of 10 by Nathan Bingham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin did a great job. My wife way so happy with the stains and grime he was about to remove from our carpet. We need to get him on a schedule so are carpets can always look this good.

Report a concern   April 18, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly folks

Report a concern   April 18, 2018 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and professional. Carpets are clean and odor free.

Report a concern   April 18, 2018 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What an amazing job, not only cleaning the carpet I thought was not salvageable, but repairing it! I would definitely recommend Zerorez!

Report a concern   April 18, 2018 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   April 18, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zenorex representatives that did my carpets were fabulous! They took time and care to make sure it was perfect Very impressed!

Report a concern   April 18, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great guy who did a fantastic job and kept me informed all the way through the process.

Report a concern   April 18, 2018 — Rated 10 out of 10 by Linda Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was very professional and very thorough.

I love that there are no chemicals used. My furniture was bright and clean when he finished.

Report a concern   April 18, 2018 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, safe for cats.

Report a concern   April 18, 2018 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   April 18, 2018 — Rated 10 out of 10 by Ron Heathcott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff and excellent work.

Report a concern   April 18, 2018 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There were no surprises regarding the price or service...you performed as you said you would

Report a concern   April 18, 2018 — Rated 10 out of 10 by O.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the best carpet and floor cleaning experience we have ever had!!. The technician was excellent! This is the only way to clean my carpets and floors from now on!!!!

Report a concern   April 18, 2018 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff and service was awesome

Report a concern   April 18, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Edwin is amazing! He is quick, does a thorough job and is friendly. I had him the first time I used Zerorez, and requested him again! I will continue to request Edwin!

Report a concern   April 18, 2018 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time and very efficient. Carpets dried in 5-6 hours just as he said.

Report a concern   April 18, 2018 — Rated 10 out of 10 by Sheri Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your company explains every step of cleaning and how it works. When finished, you don’t question if it’s clean, you know your carpet and rugs are clean.


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