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based on 84006 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
We have used Zerorez for years. We have always had very good service from the Representative on the phone, to the contact info to let me know when they are coming, to the Technicians who come to the home to do the work. We have never had a bad experience and all of the Technicians that we have had have done a GREAT job! They have all been courteous, helpful, informative, and have done a great job servicing us.
We don't use anyone else. GREAT Company!!
Cindee Battiste
Allen, TX
Technician was friendly and thorough. Very pleased with service.
The technician was fine but it was impossible to get anyone on the phone. I was left on hold forever (the two times I called). I ended up booking on line and after filling out how many rooms, rugs, etc that I wanted cleaned, I was quoted $133. When your technician showed up the quote jumped to over $600. That is ridiculous and of course I did not pay that much. I don't believe you are an honest company and not sure that my carpets are really much better than before you came out. I will very hard pressed to recommend this company
Charles was awesome! Friendly with great customer service 👍🏼
Your rep was fast, courtesans and friendly.
Extremely professional and efficient. The technician was knowledgeable and helpful. I will always use Zero Rez.
It did make the carpets look better, however I was expecting better from your advertising claims.
Great service
The technician that cleaned our carpet was VERY thorough and explained everything.
The service person was on time very hardworking he did an excellent job and I would recommend his services to friends and family
Prompt, dependable, and good price.
Friendly employees, fast service, and a good job!
All was good, however I have received my receipt for payment. I need that please
Great service
It’s cleaned and safe! Also good service provided.
Most of the reviews talk about the wonderful service but not about the quality of the carpet cleaning. Yes the service was wonderful. It was so nice to have someone with great knowledge who has been your employee for 25 years. Best of all however, is the appearance of our wool carpets, custom made in England. I spent some time researching carpet cleaning services. I did not want any damage to these carpets. I am so pleased with the results, specifically the colors which have been brought back to the same vibrant colors they were when new. So I would like to clearly note that the quality of the carpet cleaning is superior. Thank you so much.
Carpet cleaning is good because it stays clean much longer than with other carpet cleaning services. However, some stains are not thoroughly removed.
I am never disappointed!!! Great service, product, competitive price and I am always amazed at how wonderful my carpets look.
I finally found the invoice receipt you sent.
Tom was my carpet cleaner. He did a fantastic job and was very friendly. I appreciated
his attention to details.
I've never used zerorez but I have heard them advertised for a long time.
Thanks for your service, I would recommend you to my friends.
Name removed
Get spot out and drys fast
Excellent job!! Carpet was cleaned very well and we enjoyed the gentleman who came out. He was very professional, explained the process thoroughly, and told us not to hesitate to ask questions if we had any. Super job!
Jonathan Sexton did a great job and is very knowledgeable about what he does. I would definitely recommend Zerorez.
I like that they used severu products on my carpet to get out all the stains. And the gentleman that cleaned my carpet was very nice and helped me move the couches and very helpful.
Our technician was very polite and professional. He kept me updated as he completed each room and showed me the results. We were very happy with our experience.
Nice job, professional
The technician I had was great. Very professional and easy to talk to.
I am happy with the cleaning, my only issue is the edge of the steps. As you don't use any chemicals, maybe your system can't get the edge. Several of mine have a darker edge due to a small dog that rubs on them. I can take a professional carpet wipe and get a lot of dirt off of the edge (which you can see because it's a lighter, commercial grade carpet) that the cleaning has not gotten the past two times.
Some of the areas where my pet had vomited are still visible.
Excellent service, from the first phone call to the follow up! Pet smell is gone and invisible, so my daughter gets to keep her Chihuahua! I am definitely recommending Zerorez to my friends and clients!
First name removed W.
Euless, TX
How about honest pricing up front? I was hit with a ton of add-on costs How about a whole house at a REASONABLE price?
Service man was very professional and did do a good job for what he did...