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based on 84006 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and honest response time. Good representative. Good job!
The carpets look basically exactly how they looked before and it looks like someone just lightly mopped for the tile/grout cleaning. This was definitely disappointing.
Torrence was gracious, competent, and thoroughly professional. He loves his work and people - a perfect combination! He was thorough and neat in his work. Torrance did a perfect job with a perfect product - Zerorez!
Name removed
Your technician did a fine job on our carpet. It came out better than expected.
They were excellent on spot cleaning and did a great job with all the rest.
They had to come back for some missed blood spots and did so without hesitation and were pleasant and professional on the redo.
They were timely, did a good job, no added fees. Very satisfied.
Excellent results, friendly technician, efficient on the job.
Adarius the technician was very professional and courteous. We really enjoyed welcoming him into our home, and he did an excellent jobs. All technicians could benefit from learning to be as respectful as Adarius.
My only complaint is the lack of communication from Zerorez regarding the delay in Adarius's arrival. We were given a 2pm-4pm window for our appointment. As we neared 4pm and had heard nothing from Zerorez, I called the main office. This never should have happened this way.
The tech that came to my home was friendly, knowledgeable and efficient. I had a great experience and hope that when I need service again I can have the same tech.
Thanks for everything! Carpets look wonderful!
This guy did a great job. Very happy with the service!
How well the solution cleans the carpet and no odor.
No residue left on the carpets.
Great Job! Very thorough and professional!
Better upfront pricing
Desmond/Tech showed up right on the agreed scheduled start time. Tech walked through home areas to be cleaned. Tech answered all questions we asked. Discussed cleaning options and the Tech left the decision making to us. Tech explained the entire cleaning process to us. Tech provided the total cost including tax to us before he started cleaning. Tech was very thorough with the carpet and tile cleaning. We are very pleased with the carpet and tile cleaning results. Desmond is an outstanding Tech and a great asset to Zerorez Dallas!
Our technician, Tyler England, was through, professional and friendly. Great job.
Your technicians do a wonderful job in a timely manner.
Chemical free cleaning solution.
Service tech (I think his name was Michael) was timely, courteous and professional.
they did a really nice job and were very professional
Several small stains (dime size) or smaller did not come out. These stains were the reason we had the carpets cleaned.
All the protectant
I already completed this. What is wrong with your system
Cleaned carpet well. Service rep was very courteous.
Works better than your competitors. Your service man, Jonathan, was excellent and courteous. I will use your service again.
Fast efficient and thorough
My carpets look great! Thank you for doing such a fantastic job!!
After a rocky start, the follow up of cutstoner service is a breath of fresh air. I didn't think companies still had such great cutstomer service. If things aren't clear or something went wrong they go above and beyond to make it right!
Your company is always on time and your technicians are friendly. My carpets look and feel amazing every single time.