Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84526 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2018 — Rated 9 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Deliver what is promised and with a smile.

Report a concern   November 19, 2018 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great. Very friendly and knowledegable.

Report a concern   November 19, 2018 — Rated 0 out of 10 by M.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not clean enough. Had to come out for a redo. Waste of my time. Seeking full refund. Manager does not return my calls.

Report a concern   November 19, 2018 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician who cleaned our carpets and couch was very courteous and helpful. He did an excellent job and paid attention to the details. Both the carpet and the couch look great. Thanks for your assistance.

Report a concern   November 19, 2018 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was great. Provided great information and communicated very well. Did a great job on all the services provided. Overall, a very good experience.

Report a concern   November 19, 2018 — Rated 10 out of 10 by Sherry Griffin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great. The person that did them was nice and professional.

Report a concern   November 19, 2018 — Rated 10 out of 10 by Stephanie Faulkner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service, carpet looked better than new after being cleaned; carpet felt better than with other commercial carpet cleaning products.

Report a concern   November 19, 2018 — Rated 10 out of 10 by S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the fact that the guys were honest with me about the ducts in my house. I was lucky they did not need to be cleaned.

Report a concern   November 19, 2018 — Rated 8 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

It would be nice to have two technicians on site. While my single technician was very efficient and very good it would have helped for him to have had someone to help move furniture around and get the complete room.

Report a concern   November 19, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very knowledgeable and thorough.

Report a concern   November 19, 2018 — Rated 10 out of 10 by Terry Hebert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service I received was stellar. We had just completed a total renovation of our home, so Zerorez was a welcome sight! They cleaned every inch of our carpeting, including stains that had been there for years, and everything looks amazing. It's results like these that keep us coming back year after year. Great company and I recommend it to friends and family every chance I get!

Report a concern   November 19, 2018 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication about arrival time
Service person explained what he was going to do and walked me through afterwards to make sure it was to my satisfaction.

Report a concern   November 19, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was nice. He was knowledgeable and he did a great job!

Report a concern   November 19, 2018 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a great job

Report a concern   November 19, 2018 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was outstanding!

Report a concern   November 18, 2018 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient.

Report a concern   November 18, 2018 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the serviceman was great

Report a concern   November 18, 2018 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time. Good job. Very satisfied with the services

Report a concern   November 18, 2018 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price and how easy it is to schedule appointments. No chemicals used.

Report a concern   November 18, 2018 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

House smells so clean and fresh after the treatment. Customer service is great and everything was easy to set up.

Report a concern   November 18, 2018 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is my first time to use ZeroRez. So far, I’m happy with the cleaning of my carpets, and furniture. Expensive tho. Not sure why since it’s steam cleaning with no additives.

Report a concern   November 18, 2018 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Representative Jason was very helpful and professional. Excellent work.

Report a concern   November 18, 2018 — Rated 3 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The living room & dining room are still drying out after 26 hours. There are 4 smears on the carpet from 2 stains that were treated. The stains didn’t come out and they are now spread.
The bedroom and the kitchen are good.
The employee was very polite and friendly.

Report a concern   November 18, 2018 — Rated 10 out of 10 by LaShanda Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff does an amazing job!!!

Report a concern   November 18, 2018 — Rated 10 out of 10 by L.M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You’re employees are always professional!
My carpet looks amazing when the job is done.

Report a concern   November 18, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

#1 - No nickel and diming - if I have spot cleaning you do not tell me it's another $25, etc. to treat that area. #2 - I love that you only use super heated steam. #3 - Jonathan was GREAT!

Report a concern   November 18, 2018 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, worker was awesom.

Report a concern   November 18, 2018 — Rated 8 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

I think the cleaner could do a better job of spot cleaning. He couldn’t clean anything close to the wall or other spots that might need bending over to clean. The overall carpets look great but I had to go over spots with a white cloth and empowered water that I purchased from a prior cleaning. The prior carpet cleaning guy actually took a rag and tried to remove spots by hand.

Also I had to mop my floor after the tile cleaning because of the dried white residue left behind.

But again, other than that the carpets look much better!

Report a concern   November 18, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling, carpets look great, our service tech was super friendly and professional. Affordable. This is why we continue to use Zerorez over the competition.

Report a concern   November 18, 2018 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The equipment you use to clean the carpets and tile. Our carpets are 20 years old and your techs have helped us to maintain them.


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