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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were alerted when the tech would be arriving. He was friendly, courteous, and professional. He did a great job and we will definitely use you again in the future.
Technician was on time, friendly, quick, and most importantly, the carpet and tile looked amazing!
The technician was very professional and did a great job in a short amount of time.
Great job, No chemicals.
Terrific employee. Very professional.
1) I'VE KNOWN THIS FOR SOME TIME BUT YOUR ADVERTISING IS A PURE COME ON. THE 119.00 ADVERTISED PRICE IS NOT EVEN CLOSE. I TAKE EXCEPTION TO THIS TYPE OF ADVERTISING AND WOULD TELL ANYONE ASKING ABOUT YOUR PRICING THE FACTS.
2) YOU SAY YOU ONLY USE WATER AND THAT MAY BE SO FOR MOST INSTANCES. THE FIRST TIME MY CARPET WAS CLEANED BY ZEROREZ I WAS VERY SATISFIED. THIS TIME WHEN I WALK ACROSS THE CARPET IN BARE FEET I FEEL A CRUST ON THE SURFACE OF THE CARPET. IT'S A RESIDUE OF SOMETHING USED. FOR WHAT I PAID I EXPECT ZEROREZ AS YOUR NAME IMPLIES.
3) IT'S THE WAY YOU PRESENT YOURSELF. I WOULD RECOMMEND YOU BUT ONLY AFTER I CLARIFIED HOW YOU'VE DONE BUSINESS WITH ME, LESS THAN TRUTHFUL IN YOUR ADVERTISING.
4) WILL I USE YOU AGAIN, I'M NOT TOO SURE AT THIS POINT.
Within minutes of being here (before he even started) Joe asked to use my bathroom. He spent a lot of time in there with multiple flushes. Went in after he left and there was residual diarrhea in toilet. If he was sick, he should have stopped at one of the many places he passed on the way to my house. Disgusting. Your company owes me a cleaning fee.
He spent only 15-20 minutes cleaning my three bedrooms. He walked around my house in his old shoes with no shoe covers. Some of the stains on my carpet came out and some didn't. I think he should have spent more time trying. He spent almost as much time in my bathroom as he did cleaning. He was also about to leave before I pointed out that he was leaving water dripping down each stair on my spiral staircase and the front entry rug. He knew I was unhappy so quickly cleaned my front area rug due to his water drops. I would never have your company back. My carpets still have stains and now I need to clean my wood floors and bathroom that he used.
Great people and great job on all the products I have used. From cleaning my vents to carpet and tile cleaning, the job is very thorough and well done with no mess left for me to deal with.
Erick, the Air Duct technician went above and beyond to evaluate, discuss, and then do the recommended work. He noticed an issue we were having with our thermostat that was in conjunction with the air flow ability. Pointed out a pipe in the master bedroom that was connected. Helped clear it out of gunk. Erick was very professional, courteous, and helpful. I highly recommend the service! We are breathing better and have much less noticeable dust. Thank you Zerorez!
Excellent job done and they were right on time.
I already did! My neighbor saw the fan out front and came to ask me about your service.
I recommended you to him.
We like the use of all natural cleaning agents. We were also very pleased with the employee that did the cleaning. Very pleasant and professional.
On time good work looks and smells great! Thanks
Safe product, friendly service -
The gentleman who came to do our carpets was prompt and courteous! He explained what he was going to do. Also, he answered our questions. He was very careful to protect our house. He did a great job!!!!
You are the only carpet cleaner I will use. Your product is outstanding. Your team is professional and friendly.
Jeff Krewson, technician, was detailed and professional. Thank you for taking great care of my home!
Kind Regards,
Name removed
Justin did an awesome job. The carpets look fantastic, smell great, and dried in no time.
The effectiveness and the thorough service that we received!
On time and efficient
Your products are great if you guys would use for what they need to use and quit shortcut nearly everything but I do you like using zero razz
You do a pretty good job. No major problems.
Customer Service! Better Results !!!!!!!
I paid extra for a treatment I checked with the black yet it’s not clean
Great service and attention to detail.Darwin did an outstanding job on my wooden floors.
Excellent service and professional staff
Excellent job.
Friendly technician, he did a good job explaining the process and services. Despite the rescheduled appointment, we were very pleased!
Safe products, great service, and super folks who work for your company.
The professionalism and knowledge of the techs. I am extremely satisfied with the results. Ron and his crew did an amazing job of making sure everything was checked by me as they cleaned to ensure nothing was missed.
Ron, Ed, and the two techs yesterday were exceptional!!!!!!
Always my goto. Thanks Torrance