Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84526 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2018 — Rated 10 out of 10 by Tom Hodnett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets get clean without the soap residue left by other processors.

Report a concern   November 21, 2018 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff is great, quick, my carpet looks great and the price was less than the estimate
Always pleased

Report a concern   November 21, 2018 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, quick, professional, courteous. Carpets look great.

Report a concern   November 21, 2018 — Rated 10 out of 10 by Teresa Wynne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and did a great job!

Report a concern   November 21, 2018 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. Product/Process
2. Technician
3. Call in human customer service
Everyone was friendly, professional and knowledgeable. The technician was especially informative and considerate. He arrived on time as per multiple communications from the office. He walked through each room, explaining the process and expected results. He then effectively cleaned all our carpets, above our expectations and accepted multiple forms of payment, whatever was easiest for me. Customer service is a rare treat, it seems sometimes, but not for this team!

Report a concern   November 21, 2018 — Rated 10 out of 10 by Nancy Shane Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean and soft. Technician was efficient, polite and friendly. He explained everything first and then got right to work. I love my clean carpets

Report a concern   November 21, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a good job. I will recommend to all my friends.

Report a concern   November 21, 2018 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We only use Zerorez for our carpet cleaning. The results are always amazing. Our tech yesterday. Rick, was outstanding. He did a great job. He arrived a little bir early, did the job quickly, and the results were great

Report a concern   November 21, 2018 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have pets and have used Zerorez a number of times. The carpet always looks fantastic and the house smells clean and fresh when they are finished. They do an amazing job and well worth the price.

Report a concern   November 21, 2018 — Rated 0 out of 10 by B.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had 3 rooms to be cleaned. The special was $129 for 3 rooms. I had 2 small areas where my sick kitty urinated on the carpet. The guy who came said it would be $1200 to remove the pet urine from the 2 spots. I also asked about just applying a deodorizer to the e rooms. I was told that would be $750. ($60 a gallon). This is ridiculous! I felt like I was being scammed. Will go to someone else to have it done.

Report a concern   November 21, 2018 — Rated 4 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tile cleaning isn’t that great. There are 2 inch spots on the grout that did not get clean and there’s a film on the tile

Report a concern   November 21, 2018 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was outstanding!!!! Paul was courteous and friendly and knew his business and work. Very impressed with Paul and work he did. .

Report a concern   November 21, 2018 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly staff and clean carpets without the use of chemicals.

Report a concern   November 21, 2018 — Rated 10 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No I already know about them.

Report a concern   November 21, 2018 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you don't use soap. I have already referred two people in the past year, Frank Loessberg and Amber Last name removed.

Report a concern   November 21, 2018 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean fresh smell. Profession image and service.

Report a concern   November 21, 2018 — Rated 10 out of 10 by G.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets smell clean and fresh. Service is great!

Report a concern   November 21, 2018 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything went great except having to wait a week for an appointment, I guess that means business is good. 😃 The employee, Rick, who cleaned our carpets was professional and nice and did a great job. We had already had the carpets cleaned a week before and they were still filthy. They look amazing now!

Report a concern   November 20, 2018 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daryl Boston provides superior customer service. We had a few areas that we needed a second treatment on and he demonstrated a very helpful attitude towards solving the problem. He should run your training team! He's a natural!

Report a concern   November 20, 2018 — Rated 5 out of 10 by L.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It’s been a day since I got carpets cleaned and I feel like it was just a “wash.” Traffic areas area still visible. I realize carpet is not “like new” but for the price I paid (extra for stains) I was expecting a little more.
I’m still waiting for receipt.
I was told I would get it in an email. Did receive email but there’s no reciept/invoice attached.

Report a concern   November 20, 2018 — Rated 10 out of 10 by Kara Rios Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very friendly and through... he did a great job. And the cleaning was great! We have some carpets that are 24-years old and they look better than they did 10 years ago - what a blessing! Thanks!!!!

Report a concern   November 20, 2018 — Rated 10 out of 10 by Christy Blue Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians that came to our house were very thorough, kind and courteous.
We have been doing business with you for several years and have been very pleased with the great service we have gotten.

Report a concern   November 20, 2018 — Rated 9 out of 10 by Dolly Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the special deala Zero-Rez sometimes offers alongside cleaning like the Estilo Gaucho gift certificate & once some time ago there was a certificate for tickets to a Ranger Game.

The technicians are almost always very polite, knowledgeable, efficient & professional (especially this last visit with the technician). He was a cut above the rest.

Typically, there is ease in scheduling & acquiring the desired window of an appointment but this time, I was told a window of 10-12 initially when I called. But when I called to confirm, it was changed to 3.30-5:30 which I would’ve never agreed to as that is when our non-verbal son who is severely affected with Autsim & Sendory issues is home from therapy. I tried to change the window the Saturday before our appt to no avail. When I called again Monday morning (day of appt), the person I spoke to was much more amendable & managed to honor the original 10-12 appt window which was much appreciated. I was very relieved as we have company coming for Thanksgiving & that was much more feasible with our special circumstances.

Report a concern   November 20, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The no residue left after cleaning

Report a concern   November 20, 2018 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez knows what it takes to get the stains out without ruining your carpet. Finley is a great technician and really explains what he's doing and how to care for the carpet.

Report a concern   November 20, 2018 — Rated 8 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Only 1 guy came he had trouble moving the sofa leg was damaged from pulling it

Report a concern   November 20, 2018 — Rated 9 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks so much better than I expected. I am very pleased.

Report a concern   November 20, 2018 — Rated 1 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've always been satisfied but this time a terrible job was done. The carpets were soaking wet even hours after cleaning we went away for the weekend and came back to still very damp areas as well as residue and sticky carpet. Please have someone call me Phone number removed

Report a concern   November 19, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job getting all the stains and pet odors out of our carpet!

Report a concern   November 19, 2018 — Rated 10 out of 10 by Heather Ulrich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm a retired certified executive housekeeper and my career has been in hospitals. I know carpet care and Tristan did over and above a fantastic job and I would recommend Zerorez to anyone. Give Tristan a race because he displayed Integrity by doing the right thing when nobody's looking!


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