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Client Testimonials
Great service. Good prices
It was good to have someone that liked the opportunity to help someone and they did a very good job. I am sure that your products will work good.
great service on time and did a fantastic job!
Your tech was very polite n the customer was very pleased with the job well done we would use your services again 😀 👍 😊
Always pleased with service.
The service was professionals and quick. The technician arrived on time and got to work.
Jordan was great! He was early and did a thorough job in my home. Very much appreciated!
They were able to schedule the appointment quickly and appear to have done a really good job.
I like that my carpet was much cleaner. The guy who did the carpet was efficient and helped moving some items that I couldn’t do by myself.
Service man was very professional and did an excellent job. On time arrival and very pleasant to deal with.
Technician was friendly, knowledgeable, and efficient will definitely request him again. Overall carpets were very clean and I was very satisfied.
love the product, the service, and the overall results from ZeroRez! I have used them serval times and will continue to use in the future! overall bang for your buck, extremely clean floors, very respectful and professional service.
We were very impressed with the professionalism and overall outcome of the carpet cleaning!
I like the easy of scheduling, frequent promotions and that the cleaning machines are quiet. The employees are always professional and respectful of being in my home, which is important to me - as home is a sacred space so I am careful about who spends time here. The only issue I had this last time was it was so cold out that his equipment kept freezing so he had to keep getting ice jams out of his tubes - something like that. What I noticed is that rather than 8-10 hours to dry, my carpet was pretty wet for 24 hours, so I wonder how much dirt actually got sucked back up? I hope it's not molding under the carpet now. He was working very hard to make it work, and was extremely polite about it all.
Customer service is excellent. Able to get an appt quickly
Augie did an excellent job explaining the process and our options and made our old carpets look like new! Pet odor gone! He was thourough, efficient, professional, and with great customer service and humor. Would recommend zero rez to anyone.
The prompt and efficient service the technicians provide is excellent. Yes I would definitely recommend zerorez for any carpet cleaning needs.
Nice guys, did a great job on carpet and smelled good.
Daniel did an exceptional job!
Fast and efficient
The Tech that came out was very knowledgeable and offered additional services that I plan on doing in the near future. He was polite, efficient and did a great job. Highly recommended.
Have had Zerorez out several times their techs are very well trained.
I wasn’t very happy with the first out come and when I expressed my feelings, they were real quick about fixing the issue. Once they came back it exceeded my expectation. I will be back!!!
Always pleased with how clean my carpet looks. It also makes my house smell better.
Excellent communication from this company from the first call to the departure after completed service. They explained all steps of the process and what would be done, provided an estimate on cost of service (which was then verified before the job was started to confirm all details were correct), took care of my home (shoe covers, corner guards) and were so so polite the entire time they were completing the job.
There was only 1 thing that left me a little "icked" - when paying the invoice (which I was taking care of as the technician was starting the job)....one of the first questions was "Do you want to leave a tip?". Carpet cleaning and air duct cleaning isn't a service I would have ever considered leaving a tip for. This gave me anxiety. If I gave too little in comparison to what others had given, I would seem unappreciative and what size of a tip do you give on a job nearly $2K?! I would say this be removed from the invoice process. The company set the prices to pay the employees and make the profits = I pay it as a customer. Just my opinion. In truth, I did give a cash tip (not in the invoice).
Nice workers, great explaining the process
Associates are always great.
Excellent technician (Forest) and service!
From the first meeting this was a great experience. Thank you
Zerorez Jacksonville always takes such good care of our little church. Every tech we've dealt with has worked hard for us and treated our space with care. Some of us have used your services in our home as well and we wouldn't consider choosing anyone else for our annual cleaning. Thank you for your excellent results and fantastic customer service!