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based on 1486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's nice that they move things to clean 'underneath' for a thorough job. We have a hardwood floor with lots of dog hair and they do a very good job of getting most of that up. Overall, they just do a great job of cleaning. And they are very nice to work with.
prompt, diligent,
They keep records of any special needs. They work fast and appear congenial. I have no criticism of any aspect of the service.
Vince Last name removed
You show up when you say you will and do a thorough job.
You also clean for my mom on the east side and recently in her last cleaning scratched a tub and stained some other surfaces. I had recommended Maid Brigade to my mom and feel just awful. Want to ensure her house is repaird and that this never happens in my home. I'm nervous.. .
Well trained people who always do a good job. Very dependable service.
My only reluctance is that the service is a little pricy, but it's nice for us knowing there are assurances if items are broken, etc.
Flexible/accommodating, trusting and professional.
Quality of the actual boots on the ground work is excellent with the exception of breakage. Service representation is condescinding and arrogant.
I am sorry that you feel our response and explanation in regards to how are prices change based on the frequency of the service is less than to be desired. From the beginning, it seems that it has been a conflict as to why we allocate more time if we come out once a month as opposed to bi-weekly service. Keeping bi-weekly service but skipping visits every other time still requires a slight increase in time needed since we come out on an every four week basis.
SInce we do not have a valid phone number for you anymore, this communication has had to be done through email which isn't always the best way to conduct a conversation. The last time I explained the reason for a price change in a reply email dated on March 18th (when you requested going to monthly service), there was no reply.
Thus, I figured you had understood why we allocate different times based on the frequency. However, when I did not get a confirmation that you would like to change to monthly, I kept your service at every other week. When reviewing your file, I noticed that you had kept the every other week service, yet had skipped 50% of the cleanings, in essence giving you monthly status. Rather than explain the process again as I had in March, I simply notified you that we would move you to monthly service which would be easier for all and would eliminate the chance of a late cancellation (twice occurred). My explanations have been wordy and detailed but I do not feel they are arrogant. I try to be descriptive so that the logic behind the process is more apparent.
Thank you,
Greg Nicklas
reliability and flexibility
Consistent and requires little direction or attention from me.
Walls, higher surfaces, more attention to details
The crew is always very helpful and attentive to special items that need extra attention. They do a great job, as well!
Reliable, no fragrance, put up with my barking dogs.
Professional, skilled staff
Very reliable and thorough, no hassle to me, responsive when I need to reschedule or cancel.
No improvement needed; we just don't know many people who could use your services. but we will if we meet someone who does.
The cleaning crews do good work, we've never had a problem or complaint, and we trust them in our home!
Full service, reliable, consistent, eco-friendly and conscientious. Thanks.
Green products, reminders when cleaners are coming, flexibility to come every three weeks, cleaners are comfortable cleaning house with our dog at home.
Friendly and thorough staff. Consistent and immediate follow up on any questions or concerns.
It is reliable
Customer service-oriented, solutions-oriented, efficient, predictable, thorough, green, healthy.
I like your attention to detail and the thoroughness of the cleanings. I also appreciate the fact that you use non-toxic cleaners.
You are very accomodating to schedule changes when we travel. Whenever we've changed dates, we've often had the same lead team member, which helps with consistency. The team is always through and willing to handle special instructions. I like that the products are non-toxic, and leave no smells or residue.
Clean, efficient, and reliable workers.
The crew is very pleasant and dependable.
price is expensive
Consistent service and response to issues
Careful, thorough, expert.