- Phone: (503) 492-0197
- Visit Website
1486 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team does a through job of cleaning and do even extra if they have time left. Even to the point pointing out they have not used the full time aloted
Efficient, prompt, thorough. I also like dealing with a company vs with the individuals who actually do the cleaning.
The reason I hired Maid Brigade is because I am a busy mom with two small ones. My youngest just turned one year old. We have a busy schedule tightly coordinated around the little one's naptimes. I selected a day in the week that was the lightest for Maid Brigade to come, but I am disappointed that I cannot get a firm appointment window scheduled for my regular cleanings. This is a disruption to naptimes as well as making me feel like my one light day of the week is now the least flexible. As a result, the feeling of bliss of having a clean house is replaced by resentment that a service I have hired to make my life easier only seems to make things harder.
The different individuals who have come to clean have been very professional, respectful and quietly went about their work. Except for the noise from the vacuum cleaner you hardly knew they were there.
detail oriented, great cleaning, fast and courteous
Maid Brigade is reliable and professional. I would highly recommend them.
Meticulous and thorough cleaning every time!
Right now I am fairly happy with your cleaning service. But I can't give you a perefect review yet bcse MB has only been by our house twice. Typically many cleaning services have a quality decreasebpnce they have been cleaning your house for some time. With that said I need to wait to give a perefect review until I gave been using MB for some time. Plus last time at my house the quality in the vacuuming of our furniture was not the best. But I think overall you guys are a pretty good company with regard to customer service and the product that you offer.
Service is very professional, thorough and dependable. Products are better than I thought Eco-friendly could be. In fact, they do better - especially on the stainless appliances and glass shower doors. Very pleased.
On time - curdiest -uses green cleaners -brings own vacuum - excellent dusting,vacuuming & scrubbing - minimal displacement of furniture & items - management is organized, has reasonable rates & great incentives, has listened & been attentive to my questions & needs - generally appears to be an experienced & hard working company - thank you, Name removed
Reliable, and efficient service.
Excellent job, environmentally safe products!
The genuine effort to meet the needs of the client - even demanding ones like me!
Friendly, efficient and honest. Management has a great follow up on their staff and appointments.
I like the responsibility, punctuality, flexibility if we have to change our schedule and especially the level of cleaning service
The cleaning is very thorough, the employees look and are very professional and they are fast and efficient. I feel comfortable leaving the house while they are doing their job. I am extremely pleased that I changed my cleaning service to Maid Brigade.
Overall, the service has been good and the house is well cleaned. I like that you are reliable, honest, and responsive if I ask for something specific while they are cleaning. There have been a few mis-communications between me and your crews and with the central staff - for instance, based on talking with someone in the central office, I left a key under the front door mat with the understanding that the crew would take it back to the central office for re-use and safekeeping. I was very surprised, by chance, to find the key there several weeks later (and could have been found by anyone). I have also asked that the alarm be turned on if the house is empty, but then one time it was not turned on and another time it was turned on when I was still home, so I had to rush down and cancel it. At the start, there was a bit of mix-up about the pricing. And, I have to say it seems the prices are a bit high.
Thorough and professional.
The quality of your work is great, but the price is pretty high
Quick, thorough cleaning job.
paying closer attention to detail would improve your service. for example, vacuuming along the baseboards would be a great improvement.
I HAVE BEEN A CUSTOMER OF MAID RIGADE FOR ABOUT FIVE YEARS NOW, AND HAVE BEEN VERY HAPPY WITH THE CLEANING, THE RESPECT, AND THE QUICK RESPONSE WHEN THERE IS A PROBLEM. ON ONE OCCASION SOMETHING GOT BROKEN AND MAID BRIGADE IMMEDIATELY, WITH NO QUESTIONS, HAD IT REPAIRED AND DELIVERED IT BACK TO ME. I WILL CONTINUE TO BE A CUSTOMER AND I DO RECCOMEND THE SERVICE TO MY FRIENDS.
Reliable service, timely arrival, pleasant and friendly staff. Always able to get in contact with Office Staff in case I need to make change to monthly date and time, always accomodating to my request. Staff quick and efficent.
The cleaning is always top quality and the people in the office are very helpful
I'm a new client...we're still working the kinks out. So will increase rating to a 10 once the kinks are smoothed out! Name removed SW Portland
Reliability
green and helpful
consistancy in cleaning each visit
I have had your company clean my home for several years now. It seems like the teams are getting faster, but not as thorough. For example, my home is clean, but I kind of have to "put it back together" after your team leaves. Furniture is moved, but not put back in place, pictures are crooked on the walls, pillows are upside down, etc.
The team was easy to work with--and I have a hard house to deal with!