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1486 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've already recommended Maid Brigade. I appreciate the thorough job their employees do.
They really seen to clean well and their odor is not repulsive. In fact, it's really pleasant. The two times you have sent someone out, all the employee's were very respectful and polite. I couldn't be more pleased.
Your people worked very hard the entire time they were here. Good job.
The products are great, it seems to clean the stove top and bathrooms very well. I wish it could have a some what of a clean smell tho. Other then that it is fine. The cleaners were very polite as well.
The prices makes it hard to recommend.
My house looked great when I came home.
I have only had service twice so far and they seem to do a good job. The only thing I can think of to improve on is the cost. It seems a little steep for the every two week and every four week service. It adds up to quite a lot over a 1 year period. We are pleased with the quality of cleaning.
professional attitude of intake, secretary, and workers. My father-in-law calls me after each vist and tells me what a great and thorough job your workers did for him. "You've got to come up here and see what a great job they did. Rocky(a siberian husky) and I feel like we shouldn't even go outside and get dirty and then come back inside."
they just do a great job. no surprises.
After working all day, I come home to a clean house
I like that the products you use are safe and environmentally friendly, and the crew does a great job!
Organized and professional approach to scheduling and completing cleaners. Flexibility with cleaning dates/times, if given advanced notice.
It's been nearly a year since I signed up for monthly cleaning by the Portland Maid Brigade and I couldn't be more satisfied with that decision. It is divine to come home to such a clean house. I have yet to have a problem. Wonderful!
Consistency, reliability and responsiveness
I appreciate very much the professional and very thorough job that is done. It is done as well as I could hope for and the employees are friendly, professional and focused. It is a pleasure to have them here and I very much look forward to coming home when I know they have come. I have had the best experience so far that I have had with a cleaning company.
I was most impressed with the Gen. Mgr's willingness to come to see my house in person before the first visit. I used a different vendor in the past and they didn't come, nor did they take my word that my home is mostly clean ready. After Greg came he commented on the cleanliness of my home and reduced the estimate accordingly.
Initial cleaning, very satisfactory. Follow up missed some shower mold. My comments were acknowledged. Otherwise, no problems - qick, clean, and mostly efficient. bj
The cleanings are so well done and efficient -- and the fact that the cleaning products are green and safe is a great bonus.
The cleaners are very professional and hard working.
You guys are efficient and prompt. The place always looks brand new after you have been there.
Reliable & thorough. Responsive to special requests or when an issue arises. Very friendly staff.
They are prompt and professional, and always do what they say they will do--whether it's call you back, add a particular service to your cleaning schedule, or charge a certain hourly rate.
I love your commitment to green cleaning. Your staff is very thorough and very responsive to feedback. Always excellent work.
Have competitive prices, seems to be relatively high or base pricing off of square footage.
The integrity and follow up is superb....any question or request I've made has been honored.
Cleaners continue to move things on countertops and stack them up and not put them back exactly as they were.
quick and friendly service
I like how attentive the administrative staff is to hearing how the cleaning team is doing, how they can improve and how they can help.
It would be awesome to have a specific time instead of a 2-hour window!
consistency and reliability of services