Customer Testimonials
Customer service #1
Professional,reliable service. Customer service agents are very helpful in handling any problem or situation that may occur
Timeless service when needed; great customer service!!!
Our delivery driver (#900803) was very helpful giving us the contact info for a heating service technician who as it turns out serviced our boiler some 4 years ago. We would like to nominate this driver for employee of the month!
Anonymously submitted from C.M. in West Bath, Maine
Customer service and excellent summer sales.
Annual burner service was performed expertly by service man. thanks.
Very efficient delivery as promised (even a day early!). Delivery lady was exceptionally friendly and professional.Phone service was a little shaky and I never received my emailed receipt.
Prompt and professional. Good promos
I like being able to order and pay right online.
The two young men who came to swap the tank were the best. They worked quickly and did not damage my yard during the process. After installation was completed they came in and lit the pilot light.
The gentleman who delivered the propane was also very pleasant and professional.
Quick response time and provide quality service.
Super knowledgeable tech and answered all my questions so I could understand everything. Appreciate the great service
Easy to order
Ease of ordering and timely delivery
No thank you.
I like being able to order online at any time. I like the history on the app, date and amount ordered. I always get my order timely. Thank you.
Good customer service. They helped me so much when my house was struck by lightning last June. It was a disaster here. But they helped me work through it. Mr. Jake was my main technician and made it happen, so I could get back to living in my house again like normal. Also, quick delivery of my propane during the year.
good service answer any question i ask very helpful
Simple straightforward service.
I have been with Downeast over 20 years. I like the people and have been let down by the service only once in this time. I think in this past year there has been a notable effort to improve the service. This is something, as a loyal customer, I appreciate.
Reliable. Expert. Excellent tank truck driver
Delivery requests are always done promptly.
Transfering to Superior was something I should have done five years ago. Fuel is clean and HALF the price I was paying with my other provider. HIGHLY RECOMMEND! Tell them Daniel Boone sent ya!
Attention to detail and support of services and customer relations.
The service man was able to reconnect my propane tank & replace the thermal coupler on my water heater once he discovered it was bad.
I was so thankful that he was able and willing to do the job in one trip. Great customer service.
Great service and never have to worry about running out always on top of things
Promise made promise kept, and quit delivery!
Timely deliveries. Budget billing.
Your tank delivery driver was amazing!!
Ordering from my portal was easy and time saving for me.