Customer Testimonials
Easy to schedule and show up when you say you will
I love the way propane heats my home. I like the fact that you automatically know when to put in more propane. I appreciate that I can do installment payments. Since being retired it is easier to pay my bill. Anytime someone had to come and check my set up for the propane, they have been very helpful on little tips for lighting the fire.Or just keeping the pilot light on very low.Which makes it so much easier for me to turn the heat on. Just keep up the good service.I so appreciate being warm when it gets so cold. Much warmer than a heat pump.Thank you.
Quarles responded quickly to my request for fuel refill and subsequent request for visit to explain to me the gauges on the two tanks and how they interact with each other.
u guys are very friendly
Friendly and helpful staff in the Cashiers office.
Besides getting our propane, we purchased a very unique gas log set from them and installation was prompt and the gentleman doing the install was very pleasant and explained everything to us.
Very professional.
Have and will recommend them to everyone.
They treat you like they are your friends and have known you forever. Don’t find that anymore!
Prompt response to will-call customer.
Efficient service and friendly customer service.
i dont have to be home. automatic billing and charge to credit card
Excellent Watertown NY based staff to work with. Knowledgeable service technicians and helpful local office staff when I have questions. The main office staff do not quite meet local staffing standards but they are polite.
Dependability, service, price
Quick service!
Auto delivery and payment plan
We are new to Superior Plus, but the customer service so far has been very good and the initial discount for propane is nice.
Prompt and qualified
Good service.
The budget plan
The promptness of delivery, keeping us confident we have propane
Whenever I’ve needed to call, I’ve received friendly, informative responses but I don’t need to call often.
I was upset by Eastern propane for a while because the price per gallon kept creeping up regularly. I was ready to line up another vendor whose price per gallon was about 50 cents lower. I've been with Eastern for many years and really did not want to go through the hassle of swapping out the tanks in order to buy propane for the other guy so I called Eastern and the lady gave me a price close to the other guy. I really appreciated that.
Then recently I called Eastern to report that the gauges on the tanks were not working. One gauge read 100 and the other was close to zero. When the technician came out to look at it he discovered that the tanks were about two years over the date when they should have been replaced. The bottom of the tanks were starting to rust out and the gauges were broken so he told me he was going to put in a ticket to replace them both. About a week later Eastern showed up, replaced the tanks, and filled them up at a price I can live with.
So, after all that, I will stick with Eastern Propane.
On time and clear communication. So far pricing has been good.
Service was pretty quick when I needed a refill on my propane tank
dependable delivery's
Always friendly and efficient
Representatives respond promptly and are knowledgeable.
Since we started using Earhart Propane, we have never run out!! The algorithm they use to track use, works so well!
Everyone at Stallings is friendly and helpful and their website allows me to prepay for LP and just place an order. I also had repair service from them a few months ago to replace the copper LP line that was cracked underground during some large tree removal service when the contractor's heavy equipment rolled over it, and that repair was very quickly done even though I'd already turned off the LP valve. That line had undoubtedly been there for decades, and I was surprised to see that the new line came with a hard outer sleeve/jacket to protect it from happening again. You learn something new every day!
I am so grateful to this company and will say that they are completely honest with their services. I'd had a harrowing experience with the company I used before Stallings with their rigid "keep filled" policy and their shady skimming on the account. After the switch, I immediately saw a significant decrease in my winter LP expense.
If you are reading this and suspect something isn't right, manage your thermostat consistently so the usage remains consistent, know the size of your tank, pay attention to your LP usage by reading your tank once a week in winter, and keep your delivery receipts. Simple math. The only variable out of your control is the weather, but this is one household expense that becomes predictable if you monitor it. They can't possibly put more in there than it is designed to hold.
Easy to contact when needed.
Customer service wait time is low to zero.
Reps are very knowledgeable and friendly.
Deliveries and service are on time.
One item I would address is adding a text message and/or email reminder for upcoming auto deliveries since in some cases locked gates may be a problem for some homes.
I appreciate you having an office in Ossipee. We've had you for years... still going strong.
Good service and competitive pricing
on time always
Downeast has been very reliable with deliveries and service.