Customer Testimonials
Your service is terrible. Have run out of gas 2 times in the past 2 years. So much for your automatic fills. Call your number had to wait on hold over 1 hour to even talk to someone and thy were just a call center. Was 4 days before I got gas. Will say the delivery driver was wonderful. Professional, courteous, and informative. Deciding if I can continue doing business with you.
Professional, courteous, and competent employees and staff.
Friendly & prompt.
seem to always be pleasant on the phone and do all they can to solve
an issue. when the propane truck got stuck trying to drive on the lawn,
they returned in a few days and fixed the lawn. all in all just satisfaction
in doing business.
Budget plan, ability to speak with a person on telephone when tank is low. Ability to contract and opt in for pricing.
Pretty reliable actually very reliable autondelivery program
At a time of bitter cold, Suburban Propane kept us supplied!
My wife drove to our cottage from Rochester and had to wait 6 hours - maybe next time you could give us an estimate of when you will come.
However, you made sure we were ok: that's what counts!
Thanks.
David E. Durham
Reliable, quality work
Responsive in terms of delivery. The delivery person was courteous and explained the tank filling procedure.
Well i was recommended by some one else ,now im experience your service so far so good .Pricing was a big issue with my last company .Here looks is better service.
While the snow was deep, the driver was able to get to the tnk and fill it.
Very prompt service with filling our propane tank.
Our family has used them for years.
The phone system is terrible. Melissa Spangler takes great care of customer's needs in Rutherfordton Office Thanks Melissa
When we need our tank refilled Freeman has always been reliable to come out in a timely manner. Everyone who I speak with at the company is friendly and helpful.
The only complaint I have is that it is almost impossible to get to someone by phone.
Very quick response to request for delivery. Much appreciated!
The driver was great, he came, he filled and he left. Only thing is if I hadn’t heard him backing up and looked out the window, I wouldn’t have known he was here.
as long as I don't get charged a fee for early termination when I sell the property I will give you a good rating
Courtesy and caring of customers
The driver who was going to fill my small tank , backed over my drain lines , which would not happen driving up forward. several times this has happend before
Seamless. Nothing to do. You just show up when it's time for more gas. Perfect.
Delivery change went smooth and delivered when you said. The driver said we should have you change our tank to a more modern one. He said ours is old and hard for him to fill.
Its fast and the waiting is not long once you place an order
Dependable. We can always be assured that our family is warm!
Friendly on-time professional service personnel.
very prompt when deliveries called in
Shows up before we run out , Nice neat service, Opens and closes the animal gates ,
We can count on delivery of propane timely, efficiently and safely. Delivery operator is nice, and very capable.
Text and email notices of delivery and billing are much appreciated.
Had to wait a long time to get ahold of person, but they were very helpful.