Superior Plus Propane
1870 South Winton Road, Suite 200
Rochester
NY 14618
United States

Customer Testimonials

Report a concern   December 18, 2025 — Rated 10 out of 10 by M.S. Downeast Energy
What do you like about our products and services?

A customer since 2011 and very satisfied.........

Report a concern   December 18, 2025 — Rated 10 out of 10 by Cathy Haynes Freeman Gas
What do you like about our products and services?

I'm glad my propane tank is monitored and it always gets filled before I run out.

Report a concern   December 18, 2025 — Rated 10 out of 10 by J.P. Osterman Propane
What do you like about our products and services?

We are new customers with no experience of propane use. Our tank ran out as we didn’t know to check the indicator. We discovered this late at night when the heat wasn’t going on. This company was very responsive, the answering service took our info and serviced us first thing in the morning. They were excellent! They explained how it should be monitored and we are all set.

Report a concern   December 18, 2025 — Rated 10 out of 10 by S.S. Rymes Propane & Oil
What do you like about our products and services?

Reliability

Report a concern   December 18, 2025 — Rated 10 out of 10 by B.A.J.R. Kamps Propane
What do you like about our products and services?

On time delivery. Great response time for occasional emergencies.

Report a concern   December 18, 2025 — Rated 10 out of 10 by Bill Gates Yadkin Propane
What do you like about our products and services?

Quick service on delivery

Report a concern   December 18, 2025 — Rated 10 out of 10 by Brent Sargent Earhart Propane
What do you like about our products and services?

Care free delivery, customer service is always great!

Report a concern   December 18, 2025 — Rated 10 out of 10 by W.D. Freeman Gas
What do you like about our products and services?

Automatic refills and the ability to pay online.

Report a concern   December 18, 2025 — Rated 10 out of 10 by Timothy Hutchins Freeman Gas
What do you like about our products and services?

Quick response

Report a concern   December 18, 2025 — Rated 10 out of 10 by Frank Carvalho Rymes Propane & Oil
What do you like about our products and services?

Kelly Allen in the Somersworth, NH went out of her way to help me overcome the completely inept Superior Plus Propane customer service team. It took 3 weeks and 5 interactions with the Suoerior phone support team (after waiting on hold for 50-75 minutes every time) to get frustrated enough to drive an hour from my home to the Somersworth office. Although it is not open to customers, Kelly came to the door and listened to my issue. She said that it was not her role but she would do what she can to help me get my service established at my new home. She is a lifesaver and my family is very grateful for her help.

Report a concern   December 18, 2025 — Rated 10 out of 10 by Berne Knox Westerlo Csd Superior Plus Propane
What do you like about our products and services?

You guys bailed our school district out from a bad situation caused by buell fuels! Thank you!!!

Report a concern   December 18, 2025 — Rated 10 out of 10 by Jared Walsh Osterman Propane
What do you like about our products and services?

Always reliable and dependable.

Report a concern   December 18, 2025 — Rated 10 out of 10 by Lauri Conover Superior Plus Propane
What do you like about our products and services?

Great service

Report a concern   December 18, 2025 — Rated 9 out of 10 by D.M. Rymes Propane & Oil
What do you like about our products and services?

Great drivers

Report a concern   December 18, 2025 — Rated 10 out of 10 by R.B. Freeman Gas
What do you like about our products and services?

I just requested service on Monday 12/15/2025 to fill the tank as it was just at 20% or #. Then on Wednesday 12/17/2025 the driver showed and filled the tank up to approximately 86% or #.

I didn't expect such quick service due to the timing of the year and the cold weather we are dealing with,I figured there were a lot of callers ahead of me.

I have already paid the bill today "quickly" due to the "quick" service, much appreciated!

Report a concern   December 18, 2025 — Rated 10 out of 10 by A.B. Quarles Fuels
What do you like about our products and services?

Awesome service! I like it. No hassle propane.

Report a concern   December 18, 2025 — Rated 10 out of 10 by William Jacob Rymes Propane & Oil
What do you like about our products and services?

Prompt delivery after contact was made. Remote monitoring of tank status. The biggest complaint was the length of time it took to get thru to the customer service rep on the phone. Matters that needed to be discussed and that would not be solved with an E mail.

Report a concern   December 18, 2025 — Rated 10 out of 10 by E.S. Superior Plus Propane
What do you like about our products and services?

You guys are terrific!

Report a concern   December 18, 2025 — Rated 10 out of 10 by B.J.T. Osterman Propane
What do you like about our products and services?

I like that now I can lock in the price lower than in the past. You deliver everytime it needs to be filled. I like the budget plan that’s offered. I like when you refer a friend or family you give an incentive.

Report a concern   December 18, 2025 — Rated 10 out of 10 by D.D. Hopkins Propane
What do you like about our products and services?

You can buy into a prepay program and your staff steps in to take care of scheduling for delivery of propane and not run out of propane. No worries!

Report a concern   December 18, 2025 — Rated 10 out of 10 by B.C. Rymes Propane & Oil
What do you like about our products and services?

Deliveries are Always on time! A great group of friendly drivers!!

Report a concern   December 18, 2025 — Rated 10 out of 10 by P.L. Freeman Gas
What do you like about our products and services?

Very friendly and helpful people.

Report a concern   December 18, 2025 — Rated 9 out of 10 by Roy Cherry Baker Gas
What do you like about our products and services?

service is great, do not have to call for fillup

Report a concern   December 18, 2025 — Rated 10 out of 10 by M.O.C.O. Kamps Propane
What do you like about our products and services?

Prompt service

Report a concern   December 18, 2025 — Rated 9 out of 10 by Ken Hansen Superior Plus Propane
What do you like about our products and services?

We strongly appreciate the man who delivers the propane, very carful about how he get to the tank to fill them.

Report a concern   December 18, 2025 — Rated 10 out of 10 by C.G. Quarles Fuels
What do you like about our products and services?

Timeliness in delivery.
Ability to schedule and pay online

Report a concern   December 18, 2025 — Rated 10 out of 10 by T.A. Hopkins Propane
What do you like about our products and services?

Great staff, never had any issues with service for years.

Report a concern   December 18, 2025 — Rated 10 out of 10 by T.P. Freeman Gas
What do you like about our products and services?

Don’t have any complaints

Report a concern   December 18, 2025 — Rated 10 out of 10 by C.V. Hopkins Propane
What do you like about our products and services?

Been with your company a long time and have never been left without fuel

Report a concern   December 18, 2025 — Rated 10 out of 10 by C.J.C. Quarles Fuels
What do you like about our products and services?

Good service good price


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