Superior Plus Propane
1870 South Winton Road, Suite 200
Rochester
NY 14618
United States

Customer Testimonials

Report a concern   August 4, 2026 — Rated 9 out of 10 by J.C. Freeman Gas
What do you like about our products and services?

Everyone we encountered was personable and professional. However, there seems to be a lot of issues on the administrative end where communicating directions to our house was a huge issue. One problem was the address. Our address is 261 Stack Rock Trail and NOT 176 Stack Rock Trail. Directions to the upper driveway didn't translate either, but working with the delivery truck driver that was sorted out and future deliveries should be straight forward. The invoice has Name removed and although he requested that both of us are on the account, my name is missing from the invoice I paid.
Thank you for all you do in support of our community.
Sincerely,
Donna Last name removed

Report a concern   August 4, 2026 — Rated 9 out of 10 by L.M. Rymes Propane & Oil
What do you like about our products and services?

I feel the company is responsive to its clients. If I call for more oil, they comply within a short period of time. Just a reminder to check your fuel tank for the amount of oil you currently have.

The folks that bring the oil to the house are prompt and friendly.

I don't appreciate the additional fees above and beyond the oil charge, but do I have a choice.

Report a concern   August 4, 2026 — Rated 10 out of 10 by Nathan & Jane Hardy Sheldon Gas
What do you like about our products and services?

I like not having to call for service they keep check on my tank and fill it when ever needed .

Report a concern   August 4, 2026 — Rated 10 out of 10 by D.C. Rymes Propane & Oil
What do you like about our products and services?

Very flexible with price and deliveries. Excellent service!

Report a concern   August 4, 2026 — Rated 10 out of 10 by G.K. Osterman Propane
What do you like about our products and services?

Consistently friendly, helpful, and accommodating office team; excellent remote tank monitoring and automated delivery system.

Report a concern   August 4, 2026 — Rated 9 out of 10 by H.V. Hopkins Propane
What do you like about our products and services?

There communication and friendliness.

Report a concern   August 3, 2026 — Rated 10 out of 10 by M.B. Mountain Flame Propane
What do you like about our products and services?

Easy online ordering, but I do miss the local in person connection.

Report a concern   August 3, 2026 — Rated 10 out of 10 by Patricia Vertefeuille Osterman Propane
What do you like about our products and services?

Prompt, prices are good, courteous when ordering. I enjoy the company and ones associated with it.

Report a concern   August 3, 2026 — Rated 9 out of 10 by G.S. Osterman Propane
What do you like about our products and services?

Didn't like, you missed an auto fill, was down to 5 lbs.

Report a concern   August 3, 2026 — Rated 10 out of 10 by W.H. Superior Plus Propane
What do you like about our products and services?

Great service from office and servicemen. Filled tank right after it past a pressure test. Paying the bill was fast and easy

Report a concern   August 3, 2026 — Rated 10 out of 10 by David Colon Freeman Gas
What do you like about our products and services?

Quick professional service

Report a concern   August 3, 2026 — Rated 10 out of 10 by A.M. Downeast Energy
What do you like about our products and services?

Service is on time and without a hassle.

Report a concern   August 3, 2026 — Rated 10 out of 10 by Joshua Henson Freeman Gas
What do you like about our products and services?

I like how you can do almost anything through the app.

Report a concern   August 3, 2026 — Rated 10 out of 10 by J.L. Earhart Propane
What do you like about our products and services?

always on time and communicate well

Report a concern   August 3, 2026 — Rated 10 out of 10 by Michael Ward Superior Plus Propane
What do you like about our products and services?

Everything is made very easy for me. I'm on a budget, my bill is taken from account monthly so I don't have to worry about a missed payment. I have never ran out of propane!!! Superior Plus Propane is a wonderful company to work with!

Report a concern   August 3, 2026 — Rated 9 out of 10 by R.W.Z. Gas Incorporated
What do you like about our products and services?

Friendly representatives. Quick delivery.

Report a concern   August 3, 2026 — Rated 10 out of 10 by Denise Dolinsky Rymes Propane & Oil
What do you like about our products and services?

Price and Services are awesome!

Report a concern   August 2, 2026 — Rated 9 out of 10 by J.A.S.L. Quarles Fuels
What do you like about our products and services?

service has been very dependable

Report a concern   August 2, 2026 — Rated 10 out of 10 by R.C. Quarles Fuels
What do you like about our products and services?

Services are great but communication with customer was bad. I specifically stated on my on -line order of propane if you could please e-mail me the day before delivery as to the time it will be delivered that next day so I can move my car (electric car on charger) so that the driver has an easy time pulling into the space. I was not notified. Even the driver said that that note was put on my delivery bill. It sure would be nice to know the day ahead of time so I can move my car. Please try to do this next time.

Report a concern   August 2, 2026 — Rated 10 out of 10 by V.M. Kamps Propane
What do you like about our products and services?

Great service

Report a concern   August 2, 2026 — Rated 10 out of 10 by W.T. Griffith Energy
What do you like about our products and services?

Easy to order,courteous people. Reliable.

Report a concern   August 2, 2026 — Rated 10 out of 10 by Charles and Carol Frizzle Downeast Energy
What do you like about our products and services?

Reasonable energy prices.
Easy access to persons who can answer questions.

Report a concern   August 2, 2026 — Rated 10 out of 10 by S.W. Freeman Gas
What do you like about our products and services?

Quick and reliable service.

Report a concern   August 2, 2026 — Rated 10 out of 10 by T.B.J. Rymes Propane & Oil
What do you like about our products and services?

Quick delivery friendly people.

Report a concern   August 2, 2026 — Rated 10 out of 10 by T.E.M. Freeman Gas
What do you like about our products and services?

We just moved to North Carolina and the technicians from Freeman were very knowledgeable and helpful & I'd give them A+++

Report a concern   August 2, 2026 — Rated 10 out of 10 by Scott Hubley Freeman Gas
What do you like about our products and services?

Setting up my account was easy, pricing was competitive, service began quickly, and the staff were very polite and professional. Both the representatives I spoke with on the phone and the technicians who came to my home were courteous and professional.

Report a concern   August 2, 2026 — Rated 10 out of 10 by R.A.T.S. Coastal Energy
What do you like about our products and services?

Easy online ordering, delivery time was good, billing was accurate & easy to understand.

Report a concern   August 2, 2026 — Rated 10 out of 10 by J.M. Freeman Gas
What do you like about our products and services?

Matt was very quick to respond with pricing for tank install. Sandy is a great ambassador for Freeman Gas. The 2 installers worked quickly and efficiently to get the job done. Thanks

Report a concern   August 1, 2026 — Rated 10 out of 10 by Bob Hubers Kamps Propane
What do you like about our products and services?

Delivery was prompt. ALL the people I dealt with on the phone were extremely helpful and patient. Good experience overall … 2 thumbs up👍🏻👍🏻

Report a concern   August 1, 2026 — Rated 9 out of 10 by D.A.T.P. Yadkin Propane
What do you like about our products and services?

Pricing less than others, friendlier service reps.


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