What our clients think of us!

Staff very easy to work with - setting up visit, confirming appt, arriving on time and good service. Our carpet looks great.

Luis was very professional and competent.

Everyone I have dealt with at Zerorez has been polite, courteous and knowledgeable. They were on time and efficient. Thank You!

Overall, I think the rug is going to turn out well. Unfortunately, it's been almost two days since the job was completed and the rug is still damp. Of course, it's been raining and damp out, but the technician had said that it would take about 3 hours to dry and that was a "conservative" estimate taking into account the damp weather. We've had fans running the whole time. We even had it draped over some chairs so the entire rug was elevated for about 7-8 hours yesterday. Yet it's still damp. We had no choice yesterday evening but to put it back down and use it as we had company over. Hopefully we didn't get damp areas dirty. You also need to communicate better. Your website describes an elaborate in-plant cleaning process for oriental rugs. So I had thought that my appointment was for the person to pick up the rug and take it to the plant. I had assumed that was why your price was more than twice other quotes I received. Though admittedly, no other company actually asked what my carpet was made of, so perhaps they were simply giving me their lowest estimate based on synthetic fiber costs. Regardless, given that your website talked ONLY about your in-plant cleaning process when it comes to area rugs, I had assumed that's what we were getting. However, your technician (who was very nice and seemed knowledgeable) assured me that, though it was very dirty, since we did not have any major stains or pet issues, there was no need for in-plant cleaning. Given that, the assurance that we could have use of our rug back in just a few hours, and that he said in-plant service would cost even more (though he didn't say how much), I agreed to have him clean it there. As I said in the beginning, it appears that it's going to turn out okay, but I am concerned about it being damp for almost 48 hours now and what dirt it may be picking up in the meantime. We're trying to stay off of it, but it's in the middle of our living room and it's been 2 days. I'll check it out again when I get home this evening. Should I worry about mildew or anything? Regarding the communication issue, I really think you should consider updating your website and be crystal clear about whether you're quoting for in-home or in-plant cleaning. Whether it was intentional or not, it really felt like a bait and switch.

Quick turn around time and dried quickly

You were recommended to us from 2 family members, and I am sure we are going to like your products and our carpets, when we see how long it lasts with just the 2 of us living here.

Fast service, polite members, quick drying.

The service was fast and efficient. Carpet was very clean, with several stains removed and it dried quickly. The other benefit was that the equipment was relatively quiet inside the house and for our neighbors, pretty quiet outside as well.

Punctuality! Great service

Harrison did a great job on our carpet!! There were two really tough traffic spots in front of our couch that I asked him to go over again and they definitely improved from the first pass with the machine. The spots are only slightly visible (so now, of course I wonder if one more attempt might have made them vanish. =)
Overall I am very happy with the product. No order at all, it took about 15 hours to completely dry.
I do wish that a "minimum" charge was not necessary, the price was steeper than other vendors.

The technician was extremely courteous and wore clean shoe covers in my home. I really appreciated that ZeroRez was not only half the price of Stanley Steemer, this company did a better job than Stanley Steemer AND I was able to get a slot for cleaning within 24 hours of my phone call (versus the month-long wait to get Stanley Steemer).

I also like that you advertise on WMAL talk radio (660 AM and 105.9 FM).

Service was on time and done great and with a smile. Thanks Zeorez.

Excellent customer service! This is the second time I've used Zerorez and have been completely satisfied both times. I have two older cats and Jorge did a great job at eliminating the stains and odors on the basement carpet. Equally satisfied with the grout cleaning and resealing of the ceramic floor in the kitchen. It looks like new! I also appreciated his honesty when he told me the type of fabric on the sofa would not yield good results from a cleaning. Jorge made sure I was satisfied with each area that was cleaned before leaving. This is a class company who prides themselves on customer service and satisfaction.

Excellent customer service and a company that truly cares that their customers are 100% satisfied with the service provided.
Luis Padilla did an excellent job at making me change my mind from a previous technician who came out to clean my carpets. His customer service skills and personality, plus the great work he did, absolutely change my mind for the best.
Would definitely recommend zerorez.

We were very happy/Luis did an awesome job, very thorough, competent, listened to our requests and questions. Our carpets look awesome. Thank you Zero Rez!

Team was great. Most stains removed; some remained

The rugs came out beautifully and Luis was pleasant, courteous and efficient.

Professional service.

Zerorez really really cleans! I have two senior dogs who have renal issues. The urine stains and smells are gone! All dog lovers should use Zerorez!

Prompt service, technician was friendly, and he did a great job!

Professionalism, courtesy, punctuality and value.

Jorge and Jonathan have EXCELLENT Customer Service skills! Jorge explained what he would be doing, had a great attitude the entire time, and worked very hard. He did an excellent job and we would definitely recommend this company, and particularly Jorge, to anyone. Also, my interactions with Jonathan were always positive and he was very thorough, pleasant and knowledgeable. Both of these gentlemen were an absolute joy to work with.

Very polite. Responded to phone calls promptly.

Great service! On-time and the carpets look great!

I was disappointed in the results of the supposed cleaning and odor removal of my 5x7 wool rug. The results do not smell or look like any sort of professional cleaning service was performed. It is still damp even after 5 days.
The cleaning did not clean the rug; there are stain spots still visible (on the top) and made the rug smell in areas that did not originally smell.
The odor removal process left the entire rug smelling.
My expectations after listening to the Zerorez DC representatives that the cleaning process would remove all stains on the top of the rug as well as cleaning of embedded dust, dander and other impurities and irritants. The odor removal process would neutralize amd eliminate the pet urine smell.
The procedure did none of these things.
What the procedure did suceed in doing was adversely affect the hardwood flooring under the area rug.
I feel I wasted $171 on nothing. This is why I will not be recommending this cleaning service to anyone.
I have called the Zerorez DC office, explained my disappointment and have requested a full refund.

Thank you,

Name removed

The group was very responsive and did an excellent job.

On time, kind and trustworthy, kept us informed throughout the job, did a great job

Move furniture

We are very pleased with the results. We have an old dog who is starting to have too many accidents. Upstairs smells so much better.
Our technician was awesome. He was very polite and professional. We definitely use you all again.

I love that the cleaning is done without chemicals and yet you still manage to get out set in stains (including vomit from a toddler who drank a bunch of chocolate milk!).

The lack of chemicals in the water.