Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4085 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2018 — Rated 10 out of 10 by Len Seidel Zerorez DC Metro
What do you like about our products and services?

Unique method of cleaning carpets. A success. Wonderful young man doing the work, the price was very fair.

Report a concern   July 18, 2018 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

Very professional staff

Report a concern   July 17, 2018 — Rated 10 out of 10 by D.O.R. Zerorez DC Metro
What do you like about our products and services?

Friendly service, dried quickly. Very good!

Report a concern   July 15, 2018 — Rated 10 out of 10 by Judith Etheredge Zerorez DC Metro
What do you like about our products and services?

We have been very satisfied with the work done: cleaning our dryer duct and steam cleaning our carpets. The workers have been very skilled and polite and didn't create a mess. We would not hesitate to recommend them.

Report a concern   July 15, 2018 — Rated 10 out of 10 by Andrew Gordon Zerorez DC Metro
What do you like about our products and services?

The technician who came to our house was very professional and personable. We were very pleased with the outstanding job he did. We definitely will use your company again. Thank you.

Report a concern   July 15, 2018 — Rated 10 out of 10 by Cindi Potter Zerorez DC Metro
What do you like about our products and services?

Extremely prompt service. Top notch professional who Did the cleaning. We talked about expectations and reality and the work far exceeded expectations. This is an excellent company to deal with.

Report a concern   July 14, 2018 — Rated 10 out of 10 by George Vanhentenryck Zerorez DC Metro
What do you like about our products and services?

The service technician was great and knowledgeable and my dogs adored him!

Report a concern   July 13, 2018 — Rated 10 out of 10 by L.W. Zerorez DC Metro
What do you like about our products and services?

Technician was very professional, courteous and efficient.

Report a concern   July 12, 2018 — Rated 10 out of 10 by M.D. Zerorez DC Metro
What do you like about our products and services?

Punctuality attention to detail and politeness

Report a concern   July 11, 2018 — Rated 10 out of 10 by A.O. Zerorez DC Metro
What do you like about our products and services?

The technician who performed the service did a wonderful job on our old carpets! I knew from the start that our carpet needs to be replaced, but the Zerorez treatment made it look so much better. He also cleaned our recliner chairs and they haven't looked this good since we bought them ten years ago. He was thorough, upfront on the pricing and worked with a minimum of disruption. I was also surprised at how little time it took. I would definitely recommend Zerorez to my friends!

Report a concern   July 11, 2018 — Rated 10 out of 10 by Rollia Oliver Zerorez DC Metro
What do you like about our products and services?

I have called Zerorez twice, now. My carpet is 9 years old and suffered from heavy traffic. Instead, they ended up looking almost new. The floor was atrocious, but now it looks new. They cleaned my white grout in the most used areas (bathrooms and mudroom) and now they also look new. Their technicians were all polite, professional and dutiful.

Report a concern   July 11, 2018 — Rated 10 out of 10 by Julianne Benson Zerorez DC Metro
What do you like about our products and services?

Luis Padilla was so professional and kind. He did an excellent job and I would highly recommend him and Zerorez to anyone.

Report a concern   July 11, 2018 — Rated 10 out of 10 by Eric Peek Zerorez DC Metro
What do you like about our products and services?

It was very quick and clean!

Report a concern   July 9, 2018 — Rated 10 out of 10 by Susan Haning Zerorez DC Metro
What do you like about our products and services?

That they are eco friendly and pet safe.

Report a concern   July 8, 2018 — Rated 10 out of 10 by Andrew Stoner Zerorez DC Metro
What do you like about our products and services?

The technician was knowledgeable and pleasant. We had several dirty areas...but after the treatment, the carpets look brand new! He did an amazing job! Thanks Zerorez!!

Report a concern   July 8, 2018 — Rated 10 out of 10 by K.D. Zerorez DC Metro
What do you like about our products and services?

Personable and thorough technician.

Report a concern   July 8, 2018 — Rated 10 out of 10 by T.N. Zerorez DC Metro
What do you like about our products and services?

I appreciate the customer service and the fact there was no hesitation to make me happy with the work performed. My carpet is clean and soft again! Thank you!!!

Report a concern   July 8, 2018 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

I like the carpet clealing service. It is friendly and efficient!

Report a concern   July 8, 2018 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

Great service- thorough high quality carpet cleaning, friendly guys, and reasonably priced. I’ve recommended Zerorez to friends.

Report a concern   July 7, 2018 — Rated 10 out of 10 by D.F. Zerorez DC Metro
What do you like about our products and services?

Quality of work and customer service we received.

Report a concern   July 7, 2018 — Rated 9 out of 10 by D.B. Zerorez DC Metro
What do you like about our products and services?

Good service but takes a bit long to dry.

Report a concern   July 6, 2018 — Rated 10 out of 10 by M.A.W. Zerorez DC Metro
What do you like about our products and services?

Everything

Report a concern   July 6, 2018 — Rated 7 out of 10 by L.H. Zerorez DC Metro
What could we do to improve?

Not sure. Took 2+ days to dry. Spots remaining. Price was right. Appointment timeliness a work in progress. Generally satisfactory end product.

Report a concern   July 5, 2018 — Rated 10 out of 10 by Amy Sanders Zerorez DC Metro
What do you like about our products and services?

We like that harmful chemicals are not used, the process is fast and the technicians are very nice.

Report a concern   July 4, 2018 — Rated 10 out of 10 by V.C. Zerorez DC Metro
What do you like about our products and services?

Willingness of service techs to do an outstanding job

Report a concern   July 4, 2018 — Rated 10 out of 10 by Carol Breitkopf Zerorez DC Metro
What do you like about our products and services?

Excellent customer service. Superb results

Report a concern   July 3, 2018 — Rated 10 out of 10 by Linda Hawkins Zerorez DC Metro
What do you like about our products and services?

Customer service was superb and the results were wonderful!!

Report a concern   July 1, 2018 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

I was very impressed with the professionalism and service that was provided.

Report a concern   June 29, 2018 — Rated 10 out of 10 by G.P. Zerorez DC Metro
What do you like about our products and services?

Very professional, and thorough cleaning.

Report a concern   June 29, 2018 — Rated 0 out of 10 by E.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The cleaner was only there about one hour and cleaning for 45 minutes. No pre-treatment and spots are still there. I was disappointed given all the glowing reviews I read. I know that the rug is older (I just bought the condo) but hoped for it to be a bit cleaner.

Response from Zerorez DC Metro:

We are very sorry to hear you were dissatisfied with your carpet -cleaning experience. We strive for 100% customer satisfaction here at Zerorez. Unfortunately not all stains come out, even with advanced methods of trying to do so. We apologize that this was the case. Thank you for using our service.


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