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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional
Written estimate
Good follow up
I assume the rugs are very clean but I haven’t opened them up yet.
Luis Padilla was exceptional......amiable and professional. We will certainly use Zeroez again!
My carpets are like new! So amazing
Our carpet was a mess-dirty, stained, and in need of a serious cleaning. It looks great after Zerorez.
Zerorez did a great job on our carpets and were Very friendly too! Thank you !
Very nice people, very professional
The SERVICE, the quality of WORK and KNOWLEDGE on the job .
The cleaning team did a fantastic and extremely thorough job!
We will use Zerorez again.
I was very pleased with the carpet cleaning, but the upholstery cleaning didn't work out very well. HOWEVER, to be fair, it's the first time in 13 years that I've had it cleaned. That's my fault. I will absolutely continue to use Zerorez!
Good afternoon Michele,
Thanks for reaching back out with your rating and response to services performed. I am very pleased to hear that the carpet cleaning went well. I understand your frustration on the upholstery and I apologize that the cleaning didn't work out on the furniture. We look forward to doing business with you in the near future.
Thanks, Tracy Mitchell
The technition who came to my house was professional, courteous, knowledgable and helpful. I will definitely use this company again.
The technician asked questions and took the time to look at the areas to be cleaned. Worked quickly and was extremely pleasant even though it was late in the day.
Would definitely use his services again.
Thank you so much for the nice comment. Your input is always crucial in making sure your home is clean to your standard. After all, you are paying for the service and you should get what you pay for. We always make sure we give you the opportunity to address the concerns you have with our techs so that we can take extra time and effort specifically to address them whenever possible. We are thrilled your tech was so impressive and look forward to more business in the future.
Professional technicians
Carpets come really clean. Technicians take their time and do it right.
That there are no harsh chemicals
Late for the appointment
We sincerely apologize for being late. While we always strive to be on time, unfortunately, sometimes problems do occur which cause us to be delayed. We do appreciate your understanding of the situation and working with us on the timing. Please know it is definitely not our habit to be late. We again apologize for issue.
Courtesy call 30 min prior to appointment. I was able to work all morning and be home in time. Courtesy of the technician was exceptional. Shoe covers and cleanliness of the hoses was appreciated.
Zerorez is the best carpet cleaning experience I ever had. Luis is very professional and worked with me to get my lower level carpet absolutely spotless.
I will be having them back for my upper level rooms. Getting the home ready to sell and I'm sure I won't have to replace carpet for a potential buyer.
Again, thank you for an Excellent experience and job! Luis rocks! I have already recommended you to my friends.
First name removed from Lansdowne.
Thank You for the wonderful compliment, we look forward to hearing from you soon to book your appointment for your upper level!
Very professional service
Professional, good customer service.
Works great!
Tech was polite on time and did a good job we were very happy with your services thank you First name removed & Helene Last name removed
On time, excellent results, competent and knowledgeable service people -- good experience all around
I have used your company twice before. The carpets stay clean longer. No cleaner residue to attract the dirt. Luis, who came this last time, was wonderful. He worked so hard. My carpets are old so not easy.
Luis Padilla, Technical Manager, is a fantastic representative of your company!
Luis is awesome
The technician Rodney was very professional. He was meticulous, our carpet has not looked this good in years. I am so glad that I heard of your company on wmal radio. Thank you.
Our technician was great. Even before he started, I asked him his professional opinion on our bedroom carpet. One of our dogs had major health issues and put a hurting on the carpet. We cleaned it the best we could. Our tech advised us to get new carpet since he couldn't guarantee the spots wouldn't return. I like that......honesty. He did clean our couch and love seat and they haven't looked that great since I bought them over twenty years ago. He worked diligently on them until every spot could be worked out. Great job.
Professionalism and confidence that the job would be well done
The technician was efficient and did a very good job, will use again.
Professional team, thorough cleaning, great service!