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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technician was great and knowledgeable and my dogs adored him!
Technician was very professional, courteous and efficient.
Punctuality attention to detail and politeness
The technician who performed the service did a wonderful job on our old carpets! I knew from the start that our carpet needs to be replaced, but the Zerorez treatment made it look so much better. He also cleaned our recliner chairs and they haven't looked this good since we bought them ten years ago. He was thorough, upfront on the pricing and worked with a minimum of disruption. I was also surprised at how little time it took. I would definitely recommend Zerorez to my friends!
I have called Zerorez twice, now. My carpet is 9 years old and suffered from heavy traffic. Instead, they ended up looking almost new. The floor was atrocious, but now it looks new. They cleaned my white grout in the most used areas (bathrooms and mudroom) and now they also look new. Their technicians were all polite, professional and dutiful.
Luis Padilla was so professional and kind. He did an excellent job and I would highly recommend him and Zerorez to anyone.
It was very quick and clean!
That they are eco friendly and pet safe.
The technician was knowledgeable and pleasant. We had several dirty areas...but after the treatment, the carpets look brand new! He did an amazing job! Thanks Zerorez!!
Personable and thorough technician.
I appreciate the customer service and the fact there was no hesitation to make me happy with the work performed. My carpet is clean and soft again! Thank you!!!
I like the carpet clealing service. It is friendly and efficient!
Great service- thorough high quality carpet cleaning, friendly guys, and reasonably priced. I’ve recommended Zerorez to friends.
Quality of work and customer service we received.
Good service but takes a bit long to dry.
Everything
Not sure. Took 2+ days to dry. Spots remaining. Price was right. Appointment timeliness a work in progress. Generally satisfactory end product.
We like that harmful chemicals are not used, the process is fast and the technicians are very nice.
Willingness of service techs to do an outstanding job
Excellent customer service. Superb results
Customer service was superb and the results were wonderful!!
I was very impressed with the professionalism and service that was provided.
Very professional, and thorough cleaning.
The cleaner was only there about one hour and cleaning for 45 minutes. No pre-treatment and spots are still there. I was disappointed given all the glowing reviews I read. I know that the rug is older (I just bought the condo) but hoped for it to be a bit cleaner.
We are very sorry to hear you were dissatisfied with your carpet -cleaning experience. We strive for 100% customer satisfaction here at Zerorez. Unfortunately not all stains come out, even with advanced methods of trying to do so. We apologize that this was the case. Thank you for using our service.
Your workmen are very friendly, knowledgeable and efficient. Your products make our carpets feel so clean and soft!
they came on time presentable appearance spoke English well were respectful went right to work moved rugs that should be moved cleaned the carpets got the stains out did well
On time. Professional, friendly service. Excellent results.
The natural aspect of your product rest assure there will not be much or any chemical residues remaining in the carpet.
The service team I had was a 2-man team with an apprentice being trained. I am told there is normally a single person service calls. I was provided alot of insights to the company, product, training, etc. which adds to the assurance which the service team is equip to do the best job they can.
I was satisfied with my service. And yes it was offered by the on site technician that some stains may not be able to be removed. at least the stench was gone. Just one recommendation is to let your customers know once service is ended that you reiterate that you don't only do carpets, I am interested in other services now though :)
Extremely prompt service. Top notch professional who Did the cleaning. We talked about expectations and reality and the work far exceeded expectations. This is an excellent company to deal with.