- Phone: 703-382-1221
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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication and prompt service! Great job on stairs landing stain! Two plastic bumpers were off the sectional - possibly due to pushing unit on floor. One interior side of sectional was completely missed - possibly due to debris? I would have vacuumed that had I noticed or had technician mentioned it. Overall stellar service & terrific/timely/courteous/respectful communication!
Great fast service.
Clean under small furniture. It is understandable that large pieces of furniture may be too difficult for one person.
KN
The ease of scheduling was great.
I have have services performed in carpets in my house and my office. Both services made the carpets look years new. I am considering making this an annual maintaince process for my carpets.
both techincian's were very polite and informative and it was easy working with them
Thank you for your help
Give your employees better equipment.
Linda, I'm so glad we were able to complete everything in a timely manner for you, even in light of some unforeseen technical challenges. Our equipment is state of the art, and even with regular maintenance, surprises happen from time to time. I've let Oscar know how happy you are with the work!
We look forward to helping you with getting ready for camp again next year!
- Zerorez Management
Customer service, fast and high quality cleaning
Efficiency and courtesy!
YOU STAND BY YOUR WORK AND I LOVE THAT
Most of my floors look AMAZING! I am please with how well the process worked. The technician was there a long time and you can tell that they must have been tired or rushing to complete the job. The hall and kitchen areas along the baseboards had some areas that were not done. Given the rest of the floor looks great, the undone areas along the baseboards in the main hall when you enter the door is very visible.
William Hobbs did a great job. Carpets are clean and smell fresh.
The service was excellent. My carpet looks fantastic, will definitely use again.
Tech was very professional, if not terribly experienced. Also noticed that grass has been killed in areas where the hose was laying. However, they returned a call immediately and fixed an issue with too much water left in the carpet the same day.
Overall good experience and liked both techs that were onsite
Will absolutely be having you back for other parts of the house. Excellent job!
My carpets feel like new when Zerorez is finished. They have been able to remove stains that others have failed to remove. Great company!
I am disappointed with the stiff nature of the rug fibers once the rugs dry. The spot removal this time was less than expectedI i had to have the rugs redone last year for the same reason. I also found your ad-on prices for chairs and spots way out of line. Two of the chairs still have staining showing. I would like the rugs washed without the chemical left in the fibers and more effort put into removing spots. I've done much better in the past with my old Bissel canister machine although it takes more time. The technician said the spots wouldn't come out any better, but I have been able to get them out with a little more elbow grease. I doubt I will use your effort again. It is too superficial. Name removed
We are moving into a townhouse where the previous renter had regular carpet cleaning done after moving out. There were so many marks still left on the carpet and zerorez totally got rid of those! Thanks!
Cleans well and smells good... although I really liked the orange smell SO much better!
The job was well done, the technician was on time and friendly. The carpets look clean. I suggest though that you provide protective covers for the area the hose from the truck touches. The hose was not clean and it needed to be dragged through my house over brand new carpeting on my lower level. Luckily I thought of this and bought some tarps beforehand and had them in place when the technician arrived. My husband and I are pleased with a job well done and very quickly.
Rasheed was a prompt, polite and conscientious representative. It was a pleasure meeting him and, as far as I can tell, his work is very good.
Very professional and courteous Technicians.
I was very interested in the wood floor cleaning and polishing. Unfortunately, the scheduler didn't tell me that everything (including furniture) has to be moved off the wood floor to polish the entire floor at once and that it can't be walked on for 8 hours. Had I known the process for the wood floor, I would have prepared for it or known right away I couldn't get it done.
The 2 men representing the company did a thorough job very efficiently and requested review to be sure it was done to my satisfaction. I hired your company for the promise of green products used as my allergy to fragrances in recent years has become a challenge and I have a desire to be positive in choosing companies understanding the need to preserve and care for the environment.
Person who came was very nice and professional. Really liked him and his work. However, there was a rocking chair upstairs in the main bedroom. He skipped putting something under the chair I have four nickel size rust stains in the middle of the room. I hope you guys can fix this.
Hello Ms. Newbold, we do sincerely apologize about the rust stains left underneath your rocking chair. We would love to send your technician out to clean these problem areas and place furniture blocks to stop from this happening again. Please do give us a call at 703-382-1221 so we may resolve this issue. Thank You for your business.
Outstanding!
The carpet cleaning made a big difference. I am really impressed about the end result. Thank you Will for the great job!
The technician did an ABSOLUTELY fabulous job! I could see the difference as soon as he finished. Today with the carpet fully dry it looks even better!
We like the employees who come to our home. they are friendly and do a great job. This time, not only carpets but the sof and chair. Nice and clean!
Josh did an outstanding job!
The young man sent out to clean my rugs was very personable, kind and efficient. He did a great job. I would recommend him highly.
Thank you for your feedback, we are thrilled that Will was able to provide you with a great experience.
Coomunification when u are late