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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review. We apologize you were not satisfied with your service. We have a 30 day workmanship we would like to extend out to you. All spots are different and how long they have been there and also if you had tried to cleaned them personally. We will be in-touch shortly.
The system you use and pet treatment etc. as well as your technicians. I do not like your set rate for areas however. This makes people not want to call you back out since there cost can be higher on a job due to the area. Not fair to returning clients
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations for cleaning. We have minimums in each city we provide service to. Our pet treatments, stain removal and high traffic treatments have increased in price since covid due to the changes in the economy. We still try to provide special promotions and discounts to ongoing customers. Give us a call back for your next professional service.
I recently had my couches cleaned and Luis did a fantastic job. In addition to that, he was polite, courteous, and answered all my questions. When you ask about what I like about your products and services, it really comes down to the people you employee. They make all the difference and Luis provided an overall great experience. Please make sure he is recognized and rewarded in some way. I will definitely be calling on Zerorez again in the fall for some carpet cleaning.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Very professional and the carpet looked amazing🤩thank you Luis
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
They came out next day, cleaned 3 rooms, the hallway, and the stairs in about an hour. Looks great, smells better. Stairs are still wet two days later, but overall great job. We originally got the basic clean, but we were upsold when the cleaner got here to include odor remover/high trafiic cleaning.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Stains were not pre-treated prior to cleaning. They reappeared immediately after cleaning.
Thank you for your review. We apologize you were not satisfied with your cleaning. We have a 30 day workmanship we would like to extend out to you. Give us a call at your earliest convenience.
I love the zero residue process!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
good job - your guy was polite and efficient.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Very professional. Explained details clearly. Pleased with results.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Zerorez did a great job cleaning the carpets, including removal of the pet odor.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The technician was on time and very professional. He did a great job
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
They come when they say they are going to come and my carpets look great.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Great service and cleaning by Jose
Thank you for your feedback and review. We are pleased to hear Luis exceeded your expectations. Give us a call back from your next professional service.
I have absolutely no complaints, they showed up on time and the carpets look amazing!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
My carpet smells good and looks great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The technician was extremely professional and he did a wonderful job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Everything was great
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Service representative was very respectful and thorough. Although unsuccessful, he tried very hard to remove dog urine stains from my carpet. Other areas of rug were clean and looked good.
Thank you for your feedback and review. We are pleased both Dawn (representative) & Jarrett (Technician) was thorough from start to finish. Give us a call back for your next professional service.
The guy who did the work did a good job. Carpet was much better cleaned.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarret was terrific. Called me 30 mins before arrival, kept me informed of his progress, was very professional. Our carpets look great...so glad we chose Zerorez (again) for this service!
Terry
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The price has increased significantly over the years.
Stains not removed
Thank you for your feedback and review. We are pleased to hear overall you had another good experience with us.
The technician was very quick and thorough. He explained the process and the costs up front, so there were no surprises and answered all my questions. We will definitely use them for future services.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
Quality work; professional staff, & promptness
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
The carpet was extremely wet after this cleaning....much more so than the two previous times your team cleaned our same carpet previously. I had to wipe the carpeted stairs with towels to sop up the water, and it took twice as long (more than 48 hours) for the rest of the carpet to dry with multiple fans on it and the A/C cranked up.
The technician was extremely professional and nice, so no complaints there. I just wonder if he had been trained properly.
We've had great experiences previously with Zerorez previously.
Thanks,
Name removed
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We have tried to get in touch but haven't been able to connect. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward.
Carpet cleaning service on time, quick service and good cleaning. Service person good guy, did a good job. Give him a raise.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
I like I like the fact that you have an outdoor truck with a high vacuum machine. My
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
The carpets were very wet when the cleaner was finished. Three days later I still feel damp places. After vacuuming the rugs today it appears most of the previous spots are still there. When I contacted Zerorez about the wet carpet no one came out to check. They were very pleasant as was the tech but haven’t gotten any feedback. In general the rugs look good except the spots didn’t come out
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We have tried to get in touch but haven't been able to connect. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward.
Everyone we spoke to was great and even the gentleman who cleaned our carpets. Unfortunately the actual carpet didn’t seem cleaner. It wasn’t softer and a wear area looked the same after cleaning. It okay, not sure I’ll do it again.
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We have tried to get in touch but haven't been able to connect. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward.
The professional, polite and very personal experience!!
Eco friendly; great service provider (Jared)
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
When I made an appointment I said there are many spots but two big ones. These were food spots. I was told that the company has many spot treatment products. I believe the solid spot was not treated long enough and likely the area should have been done twice or three times for the spot to come out. Or potentially treated with different spot removal solution. I am a chemist and frankly all spots are cleanable but it takes the time and equipment and the solution. In addition, doing things fast it’s not a way to treat spots. Rather that is making money by providing poor service. This was more like a fast shampoo of the carpet. Not what I was paying for.