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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
The carpets were very wet when the cleaner was finished. Three days later I still feel damp places. After vacuuming the rugs today it appears most of the previous spots are still there. When I contacted Zerorez about the wet carpet no one came out to check. They were very pleasant as was the tech but haven’t gotten any feedback. In general the rugs look good except the spots didn’t come out
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We have tried to get in touch but haven't been able to connect. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward.
Everyone we spoke to was great and even the gentleman who cleaned our carpets. Unfortunately the actual carpet didn’t seem cleaner. It wasn’t softer and a wear area looked the same after cleaning. It okay, not sure I’ll do it again.
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We have tried to get in touch but haven't been able to connect. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we are able to move forward.
The professional, polite and very personal experience!!
Eco friendly; great service provider (Jared)
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I spoke with the technician regarding a concern- He refused to take action. I waited to see if the issue would resolve- it did not. I called team management with a concern about my service. I left multiple messages. I never received a call back-
We are entering 48hrs after cleaning and the carpets are still damp (previously very wet). There is a significant residue on all the carpet (even dry areas)
The refusal to return calls and address concert is disappointing. The quality and type of the service provided by Zerorez has declined over the past years.
Thank you for your feedback and review. We apologize you were not satisfied with your service. We have attempted to reach out but we have not connected with you. We have a 30 day workmanship. Please contact us so we are able to move forward.
The work that was done was done very efficiently and the products did a great job extracting the dirt from the carpet and cleaning the ceramic flooring.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I had Zerorez come and clean my 4th floor rental apartment shortly after I moved in. I honestly don't the carpets had EVER been cleaned before. With Zerorez, they changed the carpets from dark brown to light grey. I'm so happy I had my carpets cleaned!! The air smells cleaner and overall I'm in a much healthier environment. I literally tell my roommate 5 times a day how happy I am we had our carpets cleaned. 10/10 would recommend!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
My carpets don’t look any cleaner than before my cleaning. This was my 2nd service from Zerorez. This last clean doesn’t begin to compare with the results from the first one. The tech was friendly and considerate. Just didn’t get a comparable result.
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. We have a 30 day satisfaction we would like to offer you. Give us a call back for your service.
Carpets look amazing!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Happy w service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Professional, quick, informative, responsive and convenient
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Hi Dawn was very helpful and Jarod was very patient and professional. He did a great job. Thank you!
Thank you for your feedback and review. We are pleased to hear our team exceeded your expectations. Give us a call back for your next professional service.
Excellent carpet cleaning service.
Thank you for feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The service is excellent.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jered did an excellent job cleaning my carpet and demonstrated very good customer service.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Nontoxic cleaning fluid;
Thorough CLEAN; great technology;
Reliable Estmate (thank you, Dawn);
Reliable Arrival of skilled hard-working well-trained Technician (thank you, Luis).
Thank you for your feedback and review. We are pleased to hear everything went smoothly from the estimate down to your cleaning. Give us a call back for your next professional service.
Not wet
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Pricing. We were asked if we wanted the upholstery protectant spray but were not given the cost of the spray. It was shocking how much it was $40 per couch, so needless to say, the $160 addition to our bill was shocking. If your cleaner could have told us in advance how much it was, that would’ve level set expectations.
Thank you for your feedback and review. We are pleased to hear you had a great overall experience with us. Thank you again for the update on pricing. Give us a call back for your next professional service.
The technician was on time, reviewed my estimate w me before he began work. He was very professional and thorough and my floors and tile look like new again. He did a great job!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Cleaners used rinsing system and great technician Jarrett
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Gary was very professional. He quickly took care of the carpet. The carpet looks bran brand new and smells great!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I really appreciate you sending someone back out to clean our carpet again since we were not happy with the initial results.
Thank you for your feedback and review. We apologize you were not satisfied with the initial results. We stand behind our 30 day workmanship. Give us a call back for your next professional service.
The service is fast and the results are great. The dry time is pretty quick. We always have them treat our basement carpeting with a mold killer and it makes all difference!
However, for some reason this last application didn't work as well. There is still a bit of a funky smell in the basement. Maybe the solution was too diluted??
Thank you for your feedback and review. We are pleased to hear we exceed your expectations and taking us up on our 30 day workmanship for the basement area. Looking forward to servicing your home in the future.
It was an incredible service. I will recommend Zerorez to all friends and family. My carpet had pet stains and they were able to clean them. I am very happy with the technicians they sent.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Zerorez is easy tp schedule and they do high quality work
Thank you for your feedback and review. We are pleased to hear scheduling and our high quality work provided you with a great experience. Give us a call back for your next professional service.
My technician was kind to wait for me to arrive. He was efficient, pleasant and did a thorough job cleaning the carpet. The carpet is clean and looks great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Your service people are always so lovely.
Thank you for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis was great! Very friendly but totally professional. He called before he got here and arrived within the timeframe I was given. He was very sweet about our hyper dog. He finished very quickly and our carpets look wonderful!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I have used Zerorez several times and the quality of your service is somewhat inconsistent. Twice the carpet was very wet and took at 24-36 hours to dry. The other time, the drying time was much less. Ran a dehumidifier and fans each time. Not sure what made the difference.
Additionally, the ability to remove stains seems inconsistent. We got a much better result one of the three times.
Still, we feel you do an overall good job. Just not great.
Thank you for your feedback and review. We are pleased to hear the carpet dried quickly with the dehumidifier. Stains can be tricky it just depends how long they have been there and what the source was. We are pleased to hear overall you enjoyed our work. Give us a call back for your next professional service.
I like I like the fact that you have an outdoor truck with a high vacuum machine. My