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Customer Contact Testimonials
I appreciated the time and focus that the company gave to our company to make it more successful with the Raintree Software.
professional
Helpful whenever we need it. I am happy with the turnover RT fixes our problems in.
Quick and polite customer service. We were just able to get our office up and running on the texting feature and they have been very quick on taking care of it for us.
I like not having to call and start a Last name removed online.
Very nice working with my rep and she has been very helpful in this transition.
Everything is in one program. No need for other programs to deal with all aspects of business. The reps are all professional and there several ways to communicate questions to them. They also respond very quickly
Mary Hunsaker is THE BEST!
Always quick to answer issues or find someone who can help.
Mary Hunsaker (Customer Support person assigned to us) has made all the difference in the world. Her knowledge and commitment to meet our needs / answer our questions is wonderful!
We really appreciate her....we were seriously looking to change EMR's!!!
We have had the Raintree system for many years, and it is very pediatric friendly.
Knowledgeable, results oriented, personable, willing to do what ever it takes to help us
very prompt to response to my issue and problem solving skills to resolve issue
my rep. is the best
Talha is awesome!!! He resolves our problems very quickly
Very helpful and able to answer any questions
quick response from customer service
I like the Raintree Software and it's functionality. The system is very user friendly and efficient for our business needs. Our representative has worked closely with us during each phase of the implementation process.
The staff is pleasant and responsive to our many needs. We feel like Raintree is truly a patner with our company. The system is also a work in progress, continuing to improve. The system also keeps up with all the changes for our business for documentation and billing. We have a few bumps, but never a ravine.
Very friendly and knowledgeable
Always helpful.
The software is easy to use, it meets the needs of upper management, clinical and billing staff and our CSA is very easy to work with.
Quick response.
quick to respond, dilegent on solving any issues. courteous and knowledgeable.
Our CSR, Brendan, is wonderful. Charles Lee always gets back to us very quickly when we have a concern. Kathryn has been very helpful. And when we get to work with Amy, we are so happy! I love that the product is constantly being updated to fit the needs and concerns of clients. I also really like the user groups and ability to suggest additional things.
Very available!!
For this issue, I was able to call someone directly and get the first part of the answer I needed, for the second part a ticket was opened and I received the answer in a timely manner
The turn around in the response of a qualified technician is encouraging to myself and our staff. We had an extremely frustrating update
The program and representatives are very accessible.
Appreciative of Karen Spurlock and her ability to problem solve any issues that arise.