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Customer Testimonials
Great all around team, from start to finish. Very knowledgeable group that assisted in our new RV purchase. Thank you.
Very attentive to customer needs and wants
1. Variety and number of RVs on lot
2. Professional and friendly personnel
Very detailed orientated, friendly and easy to work with!
Everything!
Your service rep, Nicki, told us what to expect and then held to it. She did what she said she would do, and that hasn’t been our experience at other service centers.
Very friendly and helpful
I enjoy the friendliness of everyone that is there and how they explain everything and is up front with you about what is going on with the camper and what needs done. The overall experience was great.
People are friendly and the service was done promptly.
The people are great
I feel confident that when I bring my RV in for repair, it will get fixed
Service
Good communication from service staff
Always had a great experience. I value communication and the Service Dept kept us posted Re our appt timeframe, costs, etc. Had us out the door and in our way earlier than expected.
Loved Janelle!
General knowledge of RV maintenance and other general RV knowledge
Overall, I like the friendly atmosphere and feeling like we are a part of the family. The folks took the time to answer our questions, were patient with us during the process and never pressured us.
It’s a big dealership, had an insurance clai, only wish we could have gotten parts a little sooner. Satisfied
The product and friendliness.
Justin has been outstanding in keeping us posted in the status of our repairs and very professional.
Very through, took their time with us and followed up as promised! A great experience.
Overall customer service
Very nice people.
Julie McPheeter-Service Advisor
Julie is the reason we stay with General RV.
Rob in the internet sales group was essential in my sale. His timeliness and attention to any question I had made the process seamless. Mike, the person who took me step-by-step through my camper at Birch Run was outstanding as well. Both of these gentlemen made the experience an enjoyable one and were the reason I have suggested General RV to others.
The friendly service personnel and the hard workers in back working on the travel trailers and fifth wheels and making it right for everybody
Say what you do and do what you say!
Great customer service
Lori in parts went above and beyond to locate/secure the part needed for my Grand Design. Outstanding service and communication!!