Customer Testimonials

Jerry Scott is the best to work with

Nice customer service…very helpful… worked through the numbers and answered every question.

Service department was very thorough, Beth was great.

So far, we have been happy with the service department. Jeremy is a great communicator. He makes sure to understand what we need. Takes notes and photos. He also explained your service process to us which was helpful.

Knowledgable staff, large inventory

Sales. & sales mgr were no nonsense, which is a huge bonus. I knew exactly what i wanted & the fair price range I wanted it in, and they were able to make it happen. Perfect! Thank you! We even got pizza while waiting for finance. (Which is important bc my boyfriend has war time PTSD from time served in the Army, & being hungry aggravates it, so getting food made everyone's time better!) Finance did right by us with a great interest rate, he was also no nonsense- I did have to resign the purchas agreement 2 additional times due to mistakes on his part, but that's really not a big deal, & i ended up with a better rate overall because of it. So no argument here. The walk through was through and educational.

My biggest concern was service.... I had to get the Bluetooth breaks instead of the manual breaks (that I wanted) because the service department said my Jeep didn't have the correct plug for the wiring harness. He said he had to watch YouTube videos to figure it out & took my Jeep completely a part. He said that I didn't have the plug for the wiring harness (even though I knew I had the tow package on my Jeep & disagreed with him) He said that it would cost me thousands of dollars for him to wire it correctly. So, I, reluctantly, took the Blue tooth break option, even though I really wanted the manual break option. I came back home (3hrs away) & went to my Jeep guy who physically showed me the wiring harness plug, taped up right where is was supposed to be. That was my most frustrating part. Not the end of the world, but still frustrating. Overall, I'm giving it a 9 because service didn't know what they were doing, and I didn't get the breaking system i wanted...& it could have cost me thousands. It's too late now to fix because I live too far away, &, honestly, I don't want them working on my Jeep again. I do ove the camper, &, other than the break issue, I was happy with the buying process.

Jason went over and above my expectations! In addition, his experience with cars and trucks are an incredible asset. He showed me how to program several things on my car. Which I’ve been driving for two years and didn’t know these features existed. You’re lucky to have Jason don’t let him get away!

The staff and the many products

Friendliness

Service gets right to the point no waiting around for a long period of time nice and friendly

Very friendly and keeps me up to date on my service progress.

Absolutely wonderful! We used to go to camping world and they were awful! Becky is the best ! 100% would recommend general rv! Thank you

Nikki is very efficient and returns calls immediately.

One stop shopping

Have shopped in General RV for years and I am satisfied with the service that I needed!

General RV in Salt Lake know how to treat it’s customers. The ones in Michigan are more concerned with sales. Perhaps the GRV in Michigan should focus on treating their customers like clients so they will want to return instead of just wanting to take their money!!!

Dominic who did our walk through was very informative and personable. Our financing was quick and easy with Alex.

Friendly intelligent people why understand needs and wants of RV customers. They bend over backwards to find an answer to your problem or issue.

So far everything has gone as planned.

Sales staff was very informed and did not make you feel pressured.

They're up front with us when we dropped off the camper on what needed attention. The new covered bay is a great idea and having someone there who was going to do the visual checkout process was a great idea.

Service is superior all advisers and technicians are very knowledgeable and professional. They are always ready to help. I greatly appreciate their knowledgeable advise .

Basil was great to deal wit

The service was fast. We were immediately taken care of. Process was very smooth

Steve in service was the best. Your sales dept not so good but your service dept is great!!

Very Friendly staff. Our walk through on our new camper was very thorough. Our rep. was very knowledgeable. He gave us all the time wee needed and made us very conferrable.

Great people

Love my service advisor. Trustworthy and always reliable.

It's close to where I live.

clean, friendly and honest.